Customer Stories

Featured

Nurse with clipboard talking to eldery patient

GDIT

GDIT transforming the Medicare call center experience 

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Aflac

Transforming insurance through empathy and innovation: Aflac's journey in enhancing customer and employee experiences

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Johns Hopkins Healthcare System

Johns Hopkins Health System (JHHS) elevates the patient experience

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Leon County ambulance driving by a building

Leon County

Avaya helps Leon County streamline, centralize, and flexibly create new experiences

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A-Z

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Access Bank

Navigating risk and revolutionizing CX: how Access Bank is leveraging Avaya technology to double its customer base by 2027

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Aflac

Transforming insurance through empathy and innovation: Aflac's journey in enhancing customer and employee experiences

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Albuquerque Public Schools

Albuquerque Public Schools fortifies security and CX, without disrupting its existing estate

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Atento

Atento raises the stakes with AI, sets the bar for CX business transformation outsourcing

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C3i Solutions

C3i Solutions winning customer engagement with innovation

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DIRECTV Office building

DIRECTV

DIRECTV is transforming customer experience with Avaya

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Dubai skyline

Dubai Roads and Transport Authority (RTA)

How a 21st century contact center serves the public and improves customer satisfaction by 50 percent

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A man in an orange suit and yellow helmet is strapped by a safety belt to an electric pole

Edenor

Avaya voice and digital channels, Edenor’s key to delivering the best experience to nine million consumers

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Florida State University building

Florida State University

Florida State University serves its students and community through innovation and collaboration

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G-Star RAW building

G-Star RAW

Global retailer, G-Star unifies employee and customer communications on the journey to digital transformation

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Nurse with clipboard talking to eldery patient

GDIT

GDIT transforming the Medicare call center experience

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GELSENWASSER AG building

GELSENWASSER AG

GELSENWASSER AG relocates its communication landscape into the private cloud

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Girl holding a toy boat steering wheel

Give Kids The World Village

Give Kids The World Village: where dreams really do come true

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Grupo Roelsa

Avaya Experience Platform: Grupo Roelsa's solution for superior customer service

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InspereX

InspereX improves communications costs, flexibility, and risk with Avaya Cloud Office®

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Johns Hopkins Healthcare System

Johns Hopkins Health System (JHHS) elevates the patient experience

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Klinikverbund Buchholz/Winsen building

Klinikverbund Buchholz/Winsen

A Healthy Solution: Buchholz/Winsen Hospitals set the course for digitalisation

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Konecta

Global brands trust Konecta to deliver innovation without disruption

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Leon County ambulance driving by a building

Leon County

Avaya helps Leon County streamline, centralize, and flexibly create new experiences

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MAN trucks

MAN Truck

MAN Truck & Bus Iberia unifies 15 offices with Avaya IP Office

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Mevaco's manufacturing machine

MEVACO

MEVACO GmbH increases sales productivity through digitized processes from the cloud

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New York Mets stadium

New York Mets

The New York Mets hit the guest experience out of the park

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Nicholls State University building

Nicholls State University

Through hurricanes and pandemics, Nicholls State University stays connected in the Cloud with Avaya Cloud Office

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Norwegian Cruise Line cruise ship

Norwegian Cruise Line

Smooth sailing at Norwegian Cruise Line with geo-redundant contact center

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Liverpool football players in red jerseys with Standard Chartered sponsorship branding

Standard Chartered

Standard Chartered: the digital bank with a human touch

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Standard Focus

Standard Focus transforms CX with Avaya Experience Platform

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Stemmer Distribution Group

Stemmer Distribution Group takes a bite out of costs while improving experiences

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Superior Propane truck

Superior Propane

Superior Propane fuels service efficiencies and business growth with Avaya Solutions

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Transcom

Transcom injects scale + innovation into BPO offerings

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YMCA Victoria

YMCA Victoria increases access to community services with move to Avaya Cloud Office

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