Proven enterprise voice and unified communications
Avaya Aura delivers the reliability, scale, and operational control large organizations need to keep users, locations, devices, and applications connected. Built for secure voice and flexible integration, Aura supports the communications environments enterprises depend on every day.
Built for the voice environments enterprises depend on
Organizations worldwide continue to rely on Avaya Aura because it provides:
- Highly reliable enterprise voice infrastructure
- Flexible deployment across complex environments
- Integration with enterprise applications and collaboration tools
- Support for large-scale distributed communications environments
The world’s leading organizations trust Avaya enterprise communications solutions
- Up to 300,000 users per instance
- Up to 1 million devices per instance
A modular platform for enterprise voice, routing, and administration
Call control, SIP session management, centralized administration, gateway connectivity, and collaboration services work together in one architecture, giving IT teams the control to support complex users, locations, devices, and workflows at scale.
Communication Manager
An open, scalable, highly reliable, and secure telephony application that provides call processing, user and system management, intelligent call routing, application integration, extensibility, and enterprise communications networking.
Session Manager
A SIP routing tool that integrates SIP devices across the enterprise network and combines existing PBXs and other communications systems into a centrally managed SIP-based communications network.
System Manager
A central management system that provides shared management services and a common console for Avaya Aura® applications and systems.
Media Gateways
Support bearer and signaling traffic between packet-switched and circuit-switched networks, with flexible deployment options for IP and blended IP/TDM environments.
Presence and Messaging
Presence Services indicate user availability and readiness to communicate across services such as telephony and instant messaging. Avaya Multimedia Messaging supports text-based instant messages and attachments.
Operate within your enterprise requirements
Avaya Aura supports enterprise communications strategies that require control over deployment, operations, governance, and integration.
Organizations can continue to operate Aura in on-premises environments, connect Aura with selected cloud services, and use Avaya Managed Services to reduce operational overhead while maintaining platform reliability.
Connect voice with the systems your organization already uses
Avaya Aura is part of the enterprise operating environment and integrates with other enterprise applications and collaboration platforms through open APIs and standardized protocols. These integrations allow voice communications to operate as part of broader enterprise workflows.
Capabilities include:
- REST APIs for application integration
- Integration with collaboration platforms such as Microsoft Teams and Zoom
- Connectivity with enterprise systems, including CRM and workflow tools
- Centralized user administration across devices and services
Contact center capabilities for Avaya Aura environments
Avaya Call Center (CC) Elite helps organizations support voice-based customer engagement within the Avaya Aura environment. It gives teams a way to manage contact center operations alongside the enterprise voice platform they already rely on.
Voice-based customer engagement
Support inbound and outbound contact center operations within the Aura environment.
Intelligent call routing and resource selection
Help connect customers with the right agents, skills, and service resources.
Real-time and historical reporting
Give teams visibility into contact center activity, performance, and service trends.
Add modern CX capabilities with Avaya Infinity
From an Avaya Aura and Call Center (CC) Elite environment, organizations can extend into digital, cloud, and AI-enabled customer experience capabilities with Avaya Infinity®. This gives teams a practical way to modernize service delivery while preserving continuity across the communications systems they already rely on.
Expand across voice and digital channels
Support customer journeys across voice, digital, and assisted service experiences.
Add AI-enabled service capabilities
Use automation, agent assistance, and orchestration to help teams improve service delivery and reduce manual effort.
Modernize at a pace that fits the business
Extend existing contact center operations with new CX capabilities aligned to your technology, governance, and operational requirements.
Mission-critical voice when communications can’t fail
Avaya Nexus™ delivers elevated resilience, security, and sovereignty for modern environments with the operational control organizations rely on from Avaya Aura.
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