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Avaya Aura Platform

Comprehensive employee and customer experience solutions.

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Expand with innovative capabilities that deliver results.

Your flagship on-premises Avaya Aura Platform delivers dependable, secure, and scalable unified communications and customer service solutions throughout your business. Now, extend your capabilities by adding Avaya innovations to enhance your employee and customer experiences. All with no disruption to day-to-day operations.

Upgrade to access a full range of Avaya Aura Platform capabilities.

Expand with cloud-ready pathways.

  • Deliver more system flexibility—for example, SIP migration makes an on-premises platform more efficient and sets you up for future migration to the cloud.
  • Add cloud-based apps that work side-by-side with your on-premises solution.
  • Enhance your compliance with key standards like HIPPA and PCI.

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Integrate Avaya and third-party APIs.

  • Make it easy to add APIs full of new user and security features. Add REST APIs to expand connection services and simplify personalization.
  • Use the Avaya API exchange to easily connect third-party cloud services such as Microsoft Teams, Salesforce, and Service Now.
  • For Microsoft Teams users, add Avaya Calling (available in the Microsoft Teams store) to integrate your Avaya Aura Platform’s contact information and either click-to-dial capabilities or direct routing.
  • Provision and administer all users through your Avaya Aura Platform. This includes push notifications and multiple device connections.

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Avaya hybrid cloud options let you modernize now.

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Build and scale the customer experience your business needs.

Keep your core on-premises Avaya contact center services—technology, workflows, call flows, intertwined applications, agent and supervisor knowledge—but layer on cloud-based innovations. Add Avaya Experience Platform capabilities to let customers connect how they want and give employees all the tools to meet customers’ needs.

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Keep using your current solution—but in the cloud.

With Avaya Enterprise Cloud, transition your Avaya Aura Platform to a secure and dedicated instance on Microsoft Azure. You continue using the solution you know, but now running in a secure, flexible cloud just for you. Expand contact center and unified communications as needed to expand your capabilities.

Let Avaya manage your communications.

Free up your team to focus on what’s next for your business by letting Avaya Managed Services keep your communications up to date and running smoothly.

  • Work with a single point of contact for support.
  • Reduce the risk of outages with proactive problem prevention, rapid resolution, and continual optimization.
  • Reduce IT workloads and accelerate deployments.
Avaya Managed Services
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Innovate without disruption.

Modernize your customer experience. With Avaya, maintain your existing call center while incorporating new cloud capabilities.

Resources

White Paper

Why premises-based communication systems make sense

Commfusion explores how Avaya customers can choose deployments on-premises, in the cloud, or as a hybrid of both.

Read the white paper

Fact Sheet

Why move to the current release of Avaya Aura Platform

The latest Avaya Aura Platform is cloud enabled and supports your communications via cloud, on premises, or in a hybrid of both.

Learn more

White Paper

Ventana Research white paper: Migration to the hybrid cloud

Analysts cover how a hybrid deployment helps provide a balanced approach to dealing with control, improved performance, and...

Download the white paper

Fact Sheet

The Avaya Aura Platform

Our flagship solution provides comprehensive unified communications and customer experience solutions for your enterprise.

Learn more

Let’s talk about what’s next for your Avaya Aura solution.

Contact Avaya
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