Nidal Abou-Ltaif
President, Avaya International
Welcome to Avaya
Through our open, converged and innovative solutions we take intelligent experiences to new heights for our customers, partners and their customers—in the cloud, on premise, or a hybrid of both.
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Your business wants to make every experience as seamless and connected as possible. So employee collaboration is easier and more efficient, and customer satisfaction is higher. Avaya solutions make it happen.
111K
Avaya has over 111,000 customers with installations in over 197,000 customer locations worldwide
144M
144 million people rely on Avaya solutions every day
9X
Avaya named a Leader in the Gartner Magic Quadrant for Unified Communications, Worldwide 9 times
4,700
4,700 channel partners globally
Top 10
The top 10 insurance companies run on Avaya solutions
4,700
More than 4,700 patents and patent applications worldwide
90%
More than 90% of the Fortune 100 are Avaya customers
3,000
More than 3,000 healthcare institutions around the world rely on Avaya
95%
Avaya is the #1 global leader in Contact Center solutions
17X
Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide 17 times
170
Clients in more than 170 countries
Top 10
The top 10 largest automobile manufacturers in the world rely on Avaya solutions
#1
#1 in Unified Messaging globally
3,200
More than 3,200 educational institutions worldwide trust Avaya for their communications systems
40/50
40 out of 50 of Fortune's Most Admired companies are Avaya Contact Center customers
7/10
7 of the top 10 restaurant chains on the Fortune 500 use Avaya solutions
Top 10
The world's top 10 passenger airlines are running Avaya solutions
19/20
19 of the top 20 major banks in the world are running Avaya solutions
#1
#1 in Interactive Voice Response globally
Top 10
The top 10 hotel groups worldwide are running Avaya solutions
8/10
8 of the top 10 colleges in the U.S. are running Avaya solutions
Leadership
Jim Chirico
Jim Chirico is President and Chief Executive Officer. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.
President and Chief Executive Officer
Jim Chirico is President and Chief Executive Officer. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.
Jim joined Avaya in January 2008 from Seagate Technology, where he was Executive Vice President, Global Operations, Development and Manufacturing. He began his career at IBM in 1980, progressing through line leadership and corporate assignment positions to become a Site General Manager and WW Manufacturing Leader.
Jim holds a Bachelor of Science in Marketing from Providence College in Rhode Island.
Nidal Abou-Ltaif
Nidal Abou-Ltaif is President for Avaya International, where he is responsible for a combined operational region that covers Europe, the Middle East and Africa, and the Asia-Pacific.
Nidal joined Avaya in 2003 as the sales leader for the Middle East, expanding his role into a variety of leadership positions. Prior to joining Avaya, he held leadership roles with NCR and ATT.
Nidal holds a Master of Business Administration from Washington International University.
Rebecca Carr
Rebecca “Becky” Carr is the Head of Global Marketing. Becky is responsible for leading the company’s worldwide marketing strategy and ensure worldwide awareness of Avaya’s industry-leading unified communications and contact center solutions and services.
Becky joined Avaya with more than 25 years of sales and marketing experience across technology, software and consumer brands. She has held Chief Marketing Officer positions at CoStar, Savvis/CenturyLInk and Foxwoods Resort & Casino, and has led global business marketing for Verizon Business/MCI. Becky began her career in telecom with Cable & Wireless as a sales rep in New York City.
Becky earned a Bachelor of Arts from Hobart and William Smith Colleges in Geneva, NY.
Dino Di Palma
Dino Di Palma, President, Americas Sales & Global Accounts is responsible for direct, channel and partner sales in the US, Canada, and Latin America.
Prior to joining Avaya, Dino held leadership positions at Broadsoft and Benu Networks. Earlier in his career, Dino was the Chief Operating Officer of Acme Packet. He is a member of G20 Ventures.
Dino holds a Bachelor of Arts (with Honors) in Economics & Political Science from McGill University and a Master of Public Policy and Business Administration.
Fred Hayes
Fred Hayes is Senior Vice President, Global Business Operations. He is responsible for functions including IT, Sales and Operations Planning, Manufacturing, Logistics, Worldwide Procurement, Supplier Quality, Order Management, Collections, and Real Estate.
Prior to joining Avaya, Fred was Vice President, Procure to Pay at Autodesk where he led a major transformation and significant improvement in cost savings and cash flow. He also spent ten years at Dell in multiple leadership roles, including Vice President, Global Materials responsible for the supply chain strategy, global inbound logistics and overall responsibility for continuity of worldwide supply. He previously held supply chain and operations positions at several high tech companies including HP, Compaq and Sun.
Fred holds a Bachelor of Science in Business Management from Northeastern University.
Chris McGugan
Chris McGugan is Senior Vice President of Solutions & Technology at Avaya, leading technology strategy development to guide future investments.
Chris returned to Avaya after serving as an operating executive for ACM Consultants. He previously held leadership positions for Avaya’s Emerging Products and Technology, Contact Center Solutions and Marketing. Earlier in his career, he held executive and management positions at Belkin, Cisco and Motorola/Symbol Technologies, in addition to several board advisory positions at technology companies around the globe.
Chris holds a Bachelor of Science from North Carolina State University.
Ed Nalbandian
Ed Nalbandian is the President of Avaya Services. He is responsible for the strategy, delivery and sales support of Avaya’s global services business, which supports more than 30,000 clients with a team of more than 4,000 people.
Ed returned to Avaya in 2018 after serving as CEO of SPS, an Avaya business partner, which was recently acquired by ConvergeOne. He previously ran Avaya’s managed services business from 2008 to 2014. Previously, Ed was founder and CEO of AimNet Solutions, and held positions at AT&T and IBM.
Ed holds a Bachelor of Arts in Economics from the University of North Carolina, Chapel Hill.
Nikos Nikolopoulos
Nikos Nikolopoulos is Senior Vice President, Corporate Strategy and Development. His responsibilities also include mergers and acquisitions.
He joins Avaya from Mednax, Inc., a healthcare company where he served as head of business transformation and Chief M&A Counsel. He previously worked for Avaya as chief restructuring officer from 2013-2015. His career includes executive roles at AT&T and Tyco as well as at two start-ups in Europe.
Niko holds a Bachelor of Science in Electrical Engineering from the University of New Hampshire and a Juris Doctorate in Law from the Chicago Kent College of Law.
Patrick O’Malley
Patrick “Pat” O’Malley is Senior Vice President and Chief Financial Officer. He is responsible for financial governance and management of Avaya's financial operations, including overall responsibility for the Controller’s organization, financial planning, Treasury, Tax and investor relations.
Pat joined Avaya following a 30-year career with Seagate Technology, where he served in a variety of executive roles. Prior to that, he spent four years as a Senior Staff Accountant for Arthur Young & Co.
Pat holds a Bachelor of Business Administration from the University of Notre Dame.
Gaurav Passi
Gaurav Passi is President of the Cloud Business Group. He is responsible for further accelerating the company’s delivery of cloud communications solutions and driving continued momentum to grow market share in UCaaS and CCaaS worldwide.
He joins Avaya from Five9, where he was Executive Vice President, Products and Technology, and spearheaded the development, modernization and growth of the company’s cloud offering. He previously held senior leadership positions with P&L responsibility and overseeing product strategy and execution at Deutsche Telekom Hosted Business Services, Amdocs Inc. and Ciena Corporation.
Gaurav holds a Bachelor of Science in Business and Financial Management from Panjab University, an MBA from the Institute of Management Technology, Ghaziabad and a Master of Science in Computer Science from California State University, East Bay.
Laurent Philonenko
Laurent Philonenko is the Senior Vice President, Innovation leading the development and incubation of disruptive innovations such as artificial intelligence, mobility and security.
Previously, Laurent held executive positions at Avaya as Senior Vice President and General Manager of Solutions and Technology, and Senior Vice President of Corporate Strategy & Development and Chief Technology Officer. Prior to joining Avaya, he held leadership positions at Cisco and Genesys Telecommunications.
Laurent is a graduate of Ecole Polytechnique in Paris and earned a Master of Management Science from Paris University. He holds 20 U.S. patents or applications.
Shefali Shah
Shefali Shah is Senior Vice President, Chief Administrative Officer and General Counsel. She is responsible for Avaya’s worldwide law department and global human resources organization.
Shefali joined Avaya from Era Group, one of the largest helicopter operators in the world, where she served as SVP, general counsel, and corporate secretary. Previously, Shefali held several senior management roles with Comverse Technology, Inc. She began her legal career at Weil, Gotshal & Manges LLP and Hutchins, Wheeler & Dittmar, P.C.
Shefali holds a Bachelor of Science in Business Administration from Boston University, and a Juris Doctorate in Law from Duke University Law School.
Faye Tylee
Faye Tylee is the Global Head of Human Resources. Faye is responsible for leading Avaya’s HR team, which includes strategic HR planning; mergers and acquisitions; international resource planning; new business and geographic expansion; and talent recruitment, engagement, development & retention.
Faye joined Avaya from Wyndham Hotel Group, a division of Wyndham Worldwide, where she served as executive vice president of HR. During her 16 years at Wyndham, Faye held several leadership positions including executive vice president and vice president of HR for Wyndham Destination Network.
Prior to joining Wyndham, Faye held various HR roles at RS Components. Faye is a native of the U.K. and studied Human Resources at the University of Northampton, U.K.
Doing Business with Avaya
Avaya maintains diverse supplier alliances to achieve our goal of enabling our customers around the globe to win by creating intelligent communications experiences for their customers and employees.
Avaya Gray Market Policies
Avaya does not support products purchased on the gray market. Know how to identify gray market products, identify known sellers of gray market equipment, and understand how purchasing gray market equipment can impact your business.
