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About
Go with Avaya to get the most out of your communications—on prem, in the cloud, or hybrid. Make every experience with your business seamless and connected. So, employee collaboration is easier and more efficient, and customer satisfaction is higher. Avaya solutions make it happen.
To be a leader, you need to be with Avaya
90K+
More than 90K customers worldwide trust Avaya for reliable communications.
190
Avaya has customers in 190 countries.
#1
#1 global leader in Contact Center solutions.
40
Governments in 40 countries rely on Avaya.
100M+
Over 100 million UC lines deployed with customers globally.
8,000
Avaya teams with more than 8,000 channel partners and agents globally.
Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration, and business success.
Our vision
To reimagine the ways people and businesses engage and experience the world.
Our mission
To reimagine digital communications with innovation that defines the future of work and the customer experience.
Joining Avaya in August 2022, this well-known former CEO of Vonage brings 30+ years of software and cloud-based business experience. Drawn to Avaya’s unmatched technology, massive customer base, and vast partner ecosystem, Alan is now revitalizing our iconic brand and product portfolio, honing the right solutions for companies of every size and environment.
Alan Masarek is President and Chief Executive Officer. He brings over 30 years of software and cloud-based business experience.
Alan is an industry innovator with deep expertise in enterprise communications, information technology and business services. He most recently served as Chief Executive Officer and a member of the Board of Directors of Vonage Holdings Corp. In this role, which he held from November 2014 to June 2020, Alan led the company through an era of transformation from a VoIP-based residential phone provider into a global enterprise cloud communications company. Over the course of his tenure, Vonage completed eight acquisitions and its market capitalization increased severalfold. As importantly, Mr. Masarek led a revitalization of Vonage’s culture, creating a talent-driven organization with a culture of agility, technology innovation and customer centricity.
Prior to Vonage, Alan served as Director, Chrome & Apps at Google, Inc. from June 2012 until October 2014, following Google’s acquisition of his prior company, Quickoffice, Inc. Alan was Co-founder and CEO of Quickoffice from June 2007 to June 2012. Under his leadership, Quickoffice became one of the world’s most widely used mobile productivity software solutions, engaging more than 26 million registered users at the time of Google’s purchase.
Alan earned his M.B.A., with Distinction, from Harvard Business School and his B.B.A., magna cum laude, from the University of Georgia.
Nidal Abou-Ltaif
Senior Vice President, Global Head of Sales
Nidal is Senior Vice President, Global Head of Sales, leading Avaya’s global sales and customer success organizations.
Nidal’s mission is to make a real difference to people’s lives in today’s digital world. He is an advocate for boundless innovation and teamwork, and with an international view and customer centricity at the fore, he works to empower and support Avaya customers and partners to define their own innovative and transformational cloud journeys.
In a career spanning 30 years as a sales leader, Nidal has been active in transforming business at three companies—NCR, ATT, and Avaya—and has spearheaded their ventures into new business lines.
Nidal holds a Master of Business Administration from Washington International University.
David Austin
Senior Vice President Corporate Development, Strategy and Alliances
David Austin is Senior Vice President Corporate Development, Strategy and Alliances. David is responsible for developing the company’s overall strategy for business operations and manages multiple strategic functions including corporate development, technology innovation and business alliances along with serving as Chief of Staff to the CEO. David joined Avaya from Xeeva, Inc. a leader in cloud eProcurement, where he served as its Chief Operating Officer. Previously, David worked in the advisory practice at PwC and prior to that he was co-founder of Contextware, Inc. an award winning business process and knowledge management software company. He has held multiple management roles at Manugistics, Visteon and MCI Communications. David earned his Bachelor of Arts in International Relations and Masters in International Business and Transactions both from George Mason University.
Vito Carnevale
Senior Vice President and General Counsel
Vito Carnevale is Avaya Senior Vice President and General Counsel, starting this role in November 2022. He was Avaya Global Vice President and General Counsel from August 2021 to October 2022. Vito also served as our Vice President and Deputy General Counsel from July 2016 until July 2021. In addition, Vito has served in various other leadership roles in Avaya’s Legal Department from 2009 through 2016. Prior to his time at Avaya, he served as Vice President, Law at Vonage Holdings Corp., from May 2006 until March 2009.
Anna-Marie Crowley
Chief Human Resources Officer
Anna-Marie Crowley is the Chief Human Resources Officer. Anna is responsible for leading Avaya’s HR team, which includes strategic HR planning; mergers and acquisitions; international resource planning; new business; talent recruitment, engagement, development & DEIB. In her previous role at Avaya she served as Head of Talent Development, Recruitment and DEIB.
Anna joined Avaya from Sacramento Municipal Utility District, where she was HRBP to the CEO and the HR team responsible for HR strategy, Learning and Development, Process Excellence, and employee engagement. Prior to this Anna had transitioned to the US from Ireland when working as Global Vice President of Organization Capability and Effectiveness with Wyndham Exchange and Rentals for 10 years. Previous experience included working in a European start-up airline with BA and running an English Business school in Italy.
Anna grew up in the UK but has lived and worked in several countries including Italy, Germany, Ireland, and Canada after completing her postgraduate studies at Warwick University, UK.
James J. Geary
Senior Vice President, North America Sales & Services
Jim Geary is Senior Vice President for Avaya’s North America Sales and Services. In his role, Jim oversees sales, services, and consulting resources, is supporting Avaya’s customers and partners throughout the United States and Canada. Jim also has responsibility for the partner channel and services overseeing this key strategic area of the company’s go to market strategy. Jim and team are focused on improving the customer experience, while always making operational excellence a top priority.
Fred Hayes
Senior Vice President, Global Business Operations
Fred Hayes is Senior Vice President, Global Business Operations. He is responsible for functions including IT, Sales and Operations Planning, Manufacturing, Logistics, Worldwide Procurement, Supplier Quality, Order Management, Collections, and Real Estate.
Prior to joining Avaya, Fred was Vice President, Procure to Pay at Autodesk where he led a major transformation and significant improvement in cost savings and cash flow. He also spent ten years at Dell in multiple leadership roles, including Vice President, Global Materials responsible for the supply chain strategy, global inbound logistics and overall responsibility for continuity of worldwide supply. He previously held supply chain and operations positions at several high tech companies including HP, Compaq and Sun.
Fred holds a Bachelor of Science in Business Management from Northeastern University.
Galib Karim
Vice President, Caribbean & Latin America Sales
Galib Karim is Vice President, Caribbean & Latin America Sales, and is responsible for a combined operational region that covers the Caribbean, Latin America, and Brazil.
Galib joined Avaya in 2010 as the managing director of Avaya Mexico after the Nortel acquisition. Since then, he’s expanded his role into a variety of leadership positions. Prior to joining Avaya, he held leadership roles at Nortel, Bay Networks and Intersys.
Galib holds a Bachelor’s degree in Computer Sciences and Management from Tecnológico de Monterrey and leadership certifications from London Business School and Carleton University.
Becky Roof
Interim Chief Financial Officer
Becky is an experienced CFO and leads complex client engagements by way of a collaborative leadership style and a hands-on approach. She has an extensive background in providing advisory and C-suite interim management services for companies in a broad array of industries. Becky is on the advisory boards of Texas Wall Street Women and Peach Outreach and is a member of the United Way Women’s Initiative in Houston. She was a 2013 winner of "Consulting" magazine’s Women Leaders in Consulting and in 2014 received the TMA’s Turnaround of the Year Award for her work at Kodak. In 2017, the Houston Business Journal named her as “A Woman Who Means Business.”
Shefali Shah
Executive Vice President
Shefali Shah is Executive Vice President. She is responsible for strategic initiatives, which are to be implemented under the Chief Executive Officer’s direction.
Shefali joined Avaya from Era Group, one of the largest helicopter operators in the world, where she served as SVP, general counsel, and corporate secretary. Previously, Shefali held several senior management roles with Comverse Technology, Inc. She began her legal career at Weil, Gotshal & Manges LLP and Hutchins, Wheeler & Dittmar, P.C.
Shefali holds a Bachelor of Science in Business Administration from Boston University, and a Juris Doctorate in Law from Duke University Law School.
Todd Zerbe
Senior Vice President, Engineering
Todd Zerbe is Senior Vice President, Engineering. Todd leads the company’s engineering functions, teams and programs globally, helping Avaya to innovate the best platform and applications meeting the needs of customers across multiple vertical markets and geographies. He brings more than twenty-five years of software development experience to Avaya. Most recently he served as Senior Vice President of Product Development at Blackboard, Inc., an educational technology company. Prior to that, he held senior-level positions with contact center solution providers including Genesys and Interactive Intelligence Group. At Genesys, Zerbe was Senior Vice President of Product Development for their CCaaS product. Throughout his career, he has successfully managed large teams and deployments of multiple product lines with a strong focus on contact center technologies.
Todd holds a Bachelor of Science in Electrical Engineering/Computer Engineering from Purdue University.
SUPPLIER INFORMATION
Avaya maintains diverse supplier alliances to achieve our goal of enabling our customers around the globe to win by creating intelligent communications experiences for their customers and employees.
Avaya Authorized Partners
Avaya is committed to protecting our customers from the negative impact of unauthorized resellers and their products, services, and sales practices. To protect your business, systems, and experiences, always work with Avaya authorized partners.
Ethics and Compliance
At Avaya, high standards for integrity and professionalism infuse our relationships with employees, customers, and partners. We’ve created a culture of ethical behavior, trust, and openness supported by our Code of Conduct, a resource our employees use every day to make the right decisions for our company and our customers.