Welcome to Avaya

Nidal Abou-Ltaif

Nidal Abou-Ltaif is President for Avaya International, where he is responsible for a combined operational region that covers Europe, the Middle East and Africa, and the Asia-Pacific.

Nidal joined Avaya in 2003 as the sales leader for the Middle East, expanding his role into a variety of leadership positions. Prior to joining Avaya, he held leadership roles with NCR and ATT.

Nidal holds a Master of Business Administration from Washington International University.

Rebecca Carr

Rebecca “Becky” Carr is the Head of Global Marketing. Becky is responsible for leading the company’s worldwide marketing strategy and ensure worldwide awareness of Avaya’s industry-leading unified communications and contact center solutions and services.

Becky joined Avaya with more than 25 years of sales and marketing experience across technology, software and consumer brands. She has held Chief Marketing Officer positions at CoStar, Savvis/CenturyLInk and Foxwoods Resort & Casino, and has led global business marketing for Verizon Business/MCI. Becky began her career in telecom with Cable & Wireless as a sales rep in New York City.

Becky earned a Bachelor of Arts from Hobart and William Smith Colleges in Geneva, NY.

Fred Hayes

Fred Hayes is Senior Vice President, Global Business Operations. He is responsible for functions including IT, Sales and Operations Planning, Manufacturing, Logistics, Worldwide Procurement, Supplier Quality, Order Management, Collections, and Real Estate.

Prior to joining Avaya, Fred was Vice President, Procure to Pay at Autodesk where he led a major transformation and significant improvement in cost savings and cash flow. He also spent ten years at Dell in multiple leadership roles, including Vice President, Global Materials responsible for the supply chain strategy, global inbound logistics and overall responsibility for continuity of worldwide supply. He previously held supply chain and operations positions at several high tech companies including HP, Compaq and Sun.

Fred holds a Bachelor of Science in Business Management from Northeastern University.

Kieran McGrath

Kieran is Senior Vice President and Chief Financial Officer.  His responsibilities include financial governance and management of Avaya's financial operations, including overall responsibility for the controller organization, financial planning, treasury, tax and investor relations. 

Kieran joined Avaya in 2019 and brings thirty-plus years of technology industry financial, operational and transformational experience in software as a service, cloud computing, and technology services. 

He most recently served as Executive Vice President and CFO at CA Technologies, and prior to that held several executive Finance roles at IBM.

Kieran holds a Bachelor of Science degree from St. John’s University.

Chris McGugan

Chris McGugan is Senior Vice President of Solutions & Technology at Avaya, leading technology strategy development to guide future investments.

Chris returned to Avaya after serving as an operating executive for ACM Consultants. He previously held leadership positions for Avaya’s Emerging Products and Technology, Contact Center Solutions and Marketing. Earlier in his career, he held executive and management positions at Belkin, Cisco and Motorola/Symbol Technologies, in addition to several board advisory positions at technology companies around the globe.

Chris holds a Bachelor of Science from North Carolina State University.

Ed Nalbandian

Ed Nalbandian is the President of Avaya Services.  He is responsible for the strategy, delivery and sales support of Avaya’s global services business, which supports more than 30,000 clients with a team of more than 4,000 people.

Ed returned to Avaya in 2018 after serving as CEO of SPS, an Avaya business partner, which was recently acquired by ConvergeOne. He previously ran Avaya’s managed services business from 2008 to 2014. Previously, Ed was founder and CEO of AimNet Solutions, and held positions at AT&T and IBM.

Ed holds a Bachelor of Arts in Economics from the University of North Carolina, Chapel Hill.

Nikos Nikolopoulos

Nikos Nikolopoulos is Senior Vice President, Corporate Strategy and Development. His responsibilities also include mergers and acquisitions.

He joins Avaya from Mednax, Inc., a healthcare company where he served as head of business transformation and Chief M&A Counsel. He previously worked for Avaya as chief restructuring officer from 2013-2015. His career includes executive roles at AT&T and Tyco as well as at two start-ups in Europe.

Niko holds a Bachelor of Science in Electrical Engineering from the University of New Hampshire and a Juris Doctorate in Law from the Chicago Kent College of Law.    

Patrick O’Malley

Patrick “Pat” O’Malley is Senior Vice President, Growth Initiatives.  He is responsible for accelerating strategic, cross-functional initiatives that are fundamental to Avaya’s primary objective of revenue growth.

Pat joined Avaya in 2017 as CFO to lead the financial transformation of the company as it sought to restructure its financial position and transition to a publicly-traded company.  He came to Avaya following a 30-year career with Seagate Technology, where he served in a variety of executive roles.

Pat holds a Bachelor of Business Administration from the University of Notre Dame.

Gaurav Passi

Gaurav Passi is President of the Cloud Business Group. He is responsible for further accelerating the company’s delivery of cloud communications solutions and driving continued momentum to grow market share in UCaaS and CCaaS worldwide.

He joins Avaya from Five9, where he was Executive Vice President, Products and Technology, and spearheaded the development, modernization and growth of the company’s cloud offering. He previously held senior leadership positions with P&L responsibility and overseeing product strategy and execution at Deutsche Telekom Hosted Business Services, Amdocs Inc. and Ciena Corporation.

Gaurav holds a Bachelor of Science in Business and Financial Management from Panjab University, an MBA from the Institute of Management Technology, Ghaziabad and a Master of Science in Computer Science from California State University, East Bay.

Shefali Shah

Shefali Shah is Senior Vice President, Chief Administrative Officer and General Counsel. She is responsible for Avaya’s worldwide law department and global human resources organization.

Shefali joined Avaya from Era Group, one of the largest helicopter operators in the world, where she served as SVP, general counsel, and corporate secretary. Previously, Shefali held several senior management roles with Comverse Technology, Inc. She began her legal career at Weil, Gotshal & Manges LLP and Hutchins, Wheeler & Dittmar, P.C.

Shefali holds a Bachelor of Science in Business Administration from Boston University, and a Juris Doctorate in Law from Duke University Law School.

Faye Tylee

Faye Tylee is the Global Head of Human Resources. Faye is responsible for leading Avaya’s HR team, which includes strategic HR planning; mergers and acquisitions; international resource planning; new business and geographic expansion; and talent recruitment, engagement, development & retention.

Faye joined Avaya from Wyndham Hotel Group, a division of Wyndham Worldwide, where she served as executive vice president of HR. During her 16 years at Wyndham, Faye held several leadership positions including executive vice president and vice president of HR for Wyndham Destination Network.

Prior to joining Wyndham, Faye held various HR roles at RS Components. Faye is a native of the U.K. and studied Human Resources at the University of Northampton, U.K.