Your business wants to make every experience as seamless and connected as possible. So employee collaboration is easier and more efficient, and customer satisfaction is higher. Avaya solutions make it happen.
Watch VideoOur Vision
To reimagine the ways people and businesses engage and experience the world.
Our Mission
Avaya is reimagining digital communications with innovation that defines the future of work and the customer experience. Our Avaya OneCloud ecosystem and its solutions empower organizations to deliver experiences that matter to customers and employees alike.
100K+
More than 100K customers worldwide trust Avaya for reliable communications
190
Avaya has customers in 190 countries
40
Governments in 40 countries rely on Avaya
#1
#1 global leader in Contact Center solutions
Top 10
The top 10 commercial banks in the U.S. use Avaya solutions
#1
Avaya is #1 in small-midsize business telephone systems globally
Top 10
The top 10 medical facilities in the U.S. use Avaya for their communications
100M+
Over 100 million UC lines deployed with customers globally
4,200
Avaya teams with 4,200 channel partners globally
90%
More than 90% of the U.S.-based Fortune 100 are Avaya customers
4,300
Avaya holds more than 4,300 patents and applications worldwide
Top 7
The top seven managed care facilities in the U.S. rely on Avaya
Top 10
The world’s top 10 car manufacturers rely on Avaya
Top 10
The world’s top 10 airlines rely on Avaya
7/10
Seven of the world’s top 10 health services companies are running Avaya solutions
Jim Chirico is President and Chief Executive Officer. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.
Jim Chirico is President and Chief Executive Officer. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.
Jim joined Avaya in January 2008 from Seagate Technology, where he was Executive Vice President, Global Operations, Development and Manufacturing. He began his career at IBM in 1980, progressing through line leadership and corporate assignment positions to become a Site General Manager and WW Manufacturing Leader.
Jim holds a Bachelor of Science in Marketing from Providence College in Rhode Island.
Nidal Abou-Ltaif is President for Avaya International, where he is responsible for a combined operational region that covers Europe, the Middle East and Africa, and the Asia-Pacific.
Nidal joined Avaya in 2003 as the sales leader for the Middle East, expanding his role into a variety of leadership positions. Prior to joining Avaya, he held leadership roles with NCR and ATT.
Nidal holds a Master of Business Administration from Washington International University.
Tony Alfano is Senior Vice President, Global Services. He is responsible for selling and delivering services to accelerate customer success, provide a seamless experience for Avaya’s global customer base to consume new and innovative service offerings, and enhance the company’s service capabilities to address the increased customer demand for digital transformation initiatives.
His extensive experience includes over thirty years of service delivery and management experience for leading technology companies. Previously, he served as Executive Vice President and Chief Operating Officer at NTT, helping the organization transform its value-added reseller model to one based on high-value services. Tony also spent over twenty years at SAP in a number of senior-level leadership positions, most recently as Global Head of Operations and Strategy for the company’s flagship ERP Cloud solution.
Tony holds a Bachelor’s Degree in Economics from the University of Connecticut.
Frank Ciccone is Senior Vice President, North America Sales, and is responsible for sales and delivery of product and professional services across all customer segments, both direct and partner-led.
Frank joined Avaya in 2019 with more than 25 years of sales and engineering experience. Prior to joining Avaya Frank led the Advanced Solutions unit at Verizon Enterprise Solutions, a group inclusive of Verizon's global Collaboration, Customer Experience and Security practices. In his 16 years at Verizon and several years at ATT, Frank held various VP roles in strategy, business development and operations in the Enterprise space.
Frank holds a Bachelor of Electrical Engineering from Manhattan College and a Masters of Business Administration from Hofstra University.
Simon Harrison is Senior Vice President and Chief Marketing Officer, leading the global marketing function to engage new and existing customers and partners, drive adoption of the company’s software solutions and support Avaya as the leading player in a dynamic digital communications market.
Simon joined Avaya in 2020 from leading research and advisory firm, Gartner, where he was research director and lead analyst for the Unified Communications and Contact Center market. In a career spanning over 25 years he has been a thought leader, product strategist, marketer and consultant in the communications solutions industry. Prior to Gartner, he held leadership roles in Marketing, Sales, Product Marketing and Product Management for companies like Cirrus, Vocalcom, Siebel Systems and others.
Fred Hayes is Senior Vice President, Global Business Operations. He is responsible for functions including IT, Sales and Operations Planning, Manufacturing, Logistics, Worldwide Procurement, Supplier Quality, Order Management, Collections, and Real Estate.
Prior to joining Avaya, Fred was Vice President, Procure to Pay at Autodesk where he led a major transformation and significant improvement in cost savings and cash flow. He also spent ten years at Dell in multiple leadership roles, including Vice President, Global Materials responsible for the supply chain strategy, global inbound logistics and overall responsibility for continuity of worldwide supply. He previously held supply chain and operations positions at several high tech companies including HP, Compaq and Sun.
Fred holds a Bachelor of Science in Business Management from Northeastern University.
Galib Karim is Vice President, Caribbean & Latin America Sales, and is responsible for a combined operational region that covers the Caribbean, Latin America, and Brazil.
Galib joined Avaya in 2010 as the managing director of Avaya Mexico after the Nortel acquisition. Since then, he’s expanded his role into a variety of leadership positions. Prior to joining Avaya, he held leadership roles at Nortel, Bay Networks and Intersys.
Galib holds a Bachelor’s degree in Computer Sciences and Management from Tecnológico de Monterrey and leadership certifications from London Business School and Carleton University.
Dennis Kozak is Senior Vice President, Global Channel Sales. In this role, Dennis is responsible for worldwide channel sales and strategy, driving growth and profitability by supporting the success of Avaya’s extensive global network of partners, distributors and resellers, while delivering enablement programs to recruit, educate, and empower all of Avaya’s partner routes to market for on premise, private and public cloud solutions.
Dennis joined Avaya in 2019 as Senior Vice President, Business Transformation, and was previously at CA Technologies, where he spent 23 years in various leadership roles, most recently as head of global sales, services and partnerships. His experience leading the next-gen portfolio strategy for CA Technologies included managing multiple cross-company digital transformations, optimizing operations and execution.
Dennis hold an MBA, Banking and Finance from Dowling College.
Kieran is Executive Vice President and Chief Financial Officer. His responsibilities include financial governance and management of Avaya's financial operations, including overall responsibility for the controller organization, financial planning, treasury, tax and investor relations.
Kieran joined Avaya in 2019 and brings thirty-plus years of technology industry financial, operational and transformational experience in software as a service, cloud computing, and technology services.
He most recently served as Executive Vice President and CFO at CA Technologies, and prior to that held several executive Finance roles at IBM.
Kieran holds a Bachelor of Science degree from St. John’s University.
Shefali Shah is Executive Vice President, Chief Administrative Officer and General Counsel. She is responsible for Avaya’s worldwide law department and global human resources organization.
Shefali joined Avaya from Era Group, one of the largest helicopter operators in the world, where she served as SVP, general counsel, and corporate secretary. Previously, Shefali held several senior management roles with Comverse Technology, Inc. She began her legal career at Weil, Gotshal & Manges LLP and Hutchins, Wheeler & Dittmar, P.C.
Shefali holds a Bachelor of Science in Business Administration from Boston University, and a Juris Doctorate in Law from Duke University Law School.
Stephen Spears is Executive Vice President and Chief Revenue Officer, delivering new levels of client success for customers and partners by overseeing the strategy, performance, and alignment of revenue operations for Avaya. Stephen has full ownership of the company’s revenue generating organizations, and customer lifecycle and go-to-client functions, including global sales and marketing, partner management and all channel related activities to help to accelerate execution on the company’s overall growth strategy, directly benefitting Avaya’s customers.
Stephen’s management career spans nearly three decades and includes extensive go-to-market experience as well as deep expertise in the SaaS and Cloud arena. He joined Avaya in 2020, and spent the previous 17 years in a variety of key senior leadership roles at SAP, most recently serving as Chief Revenue Officer of SAP SuccessFactors.
Stephen holds a Bachelor of Arts degree from Brigham Young University.
Faye Tylee is the Chief Human Resources Officer. Faye is responsible for leading Avaya’s HR team, which includes strategic HR planning; mergers and acquisitions; international resource planning; new business and geographic expansion; and talent recruitment, engagement, development & retention.
Faye joined Avaya from Wyndham Hotel Group, a division of Wyndham Worldwide, where she served as executive vice president of HR. During her 16 years at Wyndham, Faye held several leadership positions including executive vice president and vice president of HR for Wyndham Destination Network.
Prior to joining Wyndham, Faye held various HR roles at RS Components. Faye is a native of the U.K. and studied Human Resources at the University of Northampton, U.K.
Todd Zerbe is Senior Vice President, Engineering. Todd leads the company’s engineering functions, teams and programs globally, helping Avaya to innovate the best platform and applications meeting the needs of customers across multiple vertical markets and geographies. He brings more than twenty-five years of software development experience to Avaya. Most recently he served as Senior Vice President of Product Development at Blackboard, Inc., an educational technology company. Prior to that, he held senior-level positions with contact center solution providers including Genesys and Interactive Intelligence Group. At Genesys, Zerbe was Senior Vice President of Product Development for their CCaaS product. Throughout his career, he has successfully managed large teams and deployments of multiple product lines with a strong focus on contact center technologies.
Todd holds a Bachelor of Science in Electrical Engineering/Computer Engineering from Purdue University.
Take a Look at What's New in Our World—And How it Benefits Yours
SUPPLIER INFORMATION
Avaya maintains diverse supplier alliances to achieve our goal of enabling our customers around the globe to win by creating intelligent communications experiences for their customers and employees.
Avaya Authorized Partners
Avaya is committed to protecting our customers from the negative impact of unauthorized resellers and their products, services, and sales practices. To protect your business, systems, and experiences, always work with Avaya Authorized Partners.
Ethics and Compliance
At Avaya, high standards for integrity and professionalism infuse our relationships with employees, customers, and partners. We’ve created a culture of ethical behavior, trust, and openness supported by our Code of Conduct, a resource our employees use every day to make the right decisions for our company and our customers.
