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Customer Experience

Effortless Experiences, Every Time

Cloud-Powered Opportunities

Today’s multiexperience economy brings endless opportunity in a digital journey that crosses any device or app across various touchpoints. With Avaya, you can build customer loyalty by creating easy, fully-integrated interactions across any channel, any time.


Seamless Connections

Create a fully connected customer experience within any digital journey, whether you’re focusing on the contact center or UC.

Flexible Cloud Deployment

Choose the flexible deployment model that meets your business needs, whether it’s 100% as-a-service, a hybrid approach, or an on-premises solution.

Empowered Employees

Arm your employees with the tools they need to stay fully engaged so that they can deliver a superior customer experience.


More than 80% of companies view customer experience as a competitive differentiator


Avaya serves customers in more than 175 countries


​Avaya powers more than 12 trillion communications experiences worldwide per year

Build a Human Connection to Your Brand

Build a Human Connection to Your Brand

This CMO Club solution guide explores how the digital customer experience is taking on a fresh urgency as the front line of customer interaction. Discover the opportunities and challenges of creating a digital experience journey, and find out how personalized engagements can strengthen connections.

Transcend Omnichannel, Embrace Multiexperience

In the digital world of work, delivering your best experiences now takes more than an omnichannel approach. Gartner introduces multiexperience: Your customers, your team members, the apps their using, and the digital and human touchpoints you present are all integrated. It’s an edge-to-edge system knit together with seamless interactions, handoffs, and data that helps everyone work faster and smarter and with more satisfaction.

Differentiate Your Brand

Make AI Work Better in the Contact Center

AI is crucial for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.

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Make AI Work Better in the Contact Center










Your Contact Center and the Digital Experience

Ever-evolving technology brings new ways for customers to engage. It’s no longer about just service—it’s about experiences. Research reveals four core components that can evolve your customer experience—for both agents and customers. See improvements in satisfaction, productivity, revenue, and costs.

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Start Transforming Your Customer Experience

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