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Customer Experience

Effortless Experiences, Every Time

Cloud-Powered Opportunities

Today’s multiexperience economy brings endless opportunity in a digital journey that crosses any device or app across various touchpoints. With Avaya, you can build customer loyalty by creating easy, fully-integrated interactions across any channel, any time.

 

Seamless Connections

Create a fully connected customer experience within any digital journey, whether you’re focusing on the contact center or UC.
 

Flexible Cloud Deployment

Choose the flexible deployment model that meets your business needs, whether it’s 100% as-a-service, a hybrid approach, or an on-premises solution.

Empowered Employees

Arm your employees with the tools they need to stay fully engaged so that they can deliver a superior customer experience.

80%

More than 80% of companies view customer experience as a competitive differentiator

175+

Avaya serves customers in more than 175 countries

12T

​Avaya powers more than 12 trillion communications experiences worldwide per year

Make AI Work Better in the Contact Center

AI is crucial for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.

Download Your Copy

Differentiate Your Brand

A global study by Nemertes Research looks at how real-world business leaders are building and measuring digital experiences. Success metrics are so compelling—50% improvement in customer sat ratings, 31% growth in overall sales—that every business should have a DCX strategy in place.

Man using digital phone, sitting on public bench
Build a Human Connection to Your Brand

Build a Human Connection to Your Brand

This CMO Club solution guide explores how the digital customer experience is taking on a fresh urgency as the front line of customer interaction. Discover the opportunities and challenges of creating a digital experience journey, and find out how personalized engagements can strengthen connections.

Your Contact Center and the Digital Experience

Ever-evolving technology brings new ways for customers to engage. It’s no longer about just service—it’s about experiences. Research reveals four core components that can evolve your customer experience—for both agents and customers. See improvements in satisfaction, productivity, revenue, and costs.

Learn More
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Start Transforming Your Customer Experience

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