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  Presto! It’s a Video Conference!
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  Citadel Bank Leverages Innovative Customer Care Technology
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  Obsessed with Digital Customer Experience?
  Here’s why Nemertes Research says you should be.
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Customer Experience

Exceed Expectations Across Every Channel

More Channels, More Opportunities

Whether it’s social media, chat, or mobile apps, each is a new opportunity for customers to interact with your brand. With a 360° view of customers across all channels, you can anticipate needs and take service to new levels that build loyalty.

Right Experience, Every Time

Whether you’re focusing on the contact center, running multi-channel, or managing omnichannel, Avaya can help.

Flexible Deployment Options

Mix and match models to meet your business needs, from in the cloud, on premises, as a hybrid model, or as a service.

Custom Journeys

Create a seamless customer experience every time with more visibility, intelligent call routing, and informed agents.

93%

93% of executives polled by Avaya plan to focus on improving the customer experience in 2018

80%

More than 80% of companies view customer experience as a competitive differentiator

91%

91% of organizations plan to invest in omnichannel analytics over the next two years

Differentiate Your Brand

A global study by Nemertes Research looks at how real-world business leaders are building and measuring Digital Customer Experiences. Success metrics are so compelling—50% improvement in customer sat ratings, 31% growth in overall sales—that every business should have a DCX strategy in place for 2019.

Read the Report Watch the Webinar

Read the Blog

Drive Better Results with AI

Nemertes Research asked organizations for their success metrics before and after their DCX + AI initiatives. The results are compelling. Most significantly, organizations increased new customers won by 95%, boosted self-service transactions by 80%, and improved customer ratings by 45%.

Download Nemertes Research Explore Avaya AI

Build a Human Connection to Your Brand

Customer experience can make or break your brand. This CMO Club solution guide explores how the digital customer experience is taking on a fresh urgency as the front line of customer interaction. Discover the opportunities and challenges of creating a digital experience journey, and find out how personalized engagements can strengthen the connections between your customers and your brand to boost loyalty and improve the bottom line.

Learn More

Resources

Watch Video

Avaya CX Solutions in a Digital Transformation Era

Blog

Nemertes on Why You Should Be Obsessed with Digital Customer Experience

Read Blog

Video

Delivering the Multi-touch Customer Experience

Watch Video

Articles

Why Biometric Verification is Poised to Revolutionize Customer Service

Read It

Fact Sheet

Deliver a Unified and Personalized Customer Experience

See How

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Start Transforming Your Customer Experience

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Exceed Expectations Across Every Channel

More Channels, More Opportunities

Right Experience, Every Time

Flexible Deployment Options

Custom Journeys

93%

93% of executives polled by Avaya plan to focus on improving the customer experience in 2018

80%

More than 80% of companies view customer experience as a competitive differentiator

91%

91% of organizations plan to invest in omnichannel analytics over the next two years

Differentiate Your Brand

Drive Better Results with AI

Build a Human Connection to Your Brand

Resources

Avaya CX Solutions in a Digital Transformation Era

Start Transforming Your Customer Experience

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93% of executives polled by Avaya plan to focus on improving the customer experience in 2018

More than 80% of companies view customer experience as a competitive differentiator

91% of organizations plan to invest in omnichannel analytics over the next two years