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Customer Experience

Effortless Experiences, Every Time

Cloud-Powered Opportunities

Today’s multiexperience economy brings endless opportunity in a digital journey that crosses any device or app across various touchpoints. With Avaya, you can build customer loyalty by creating easy, fully-integrated interactions across any channel, any time.

 

Seamless Connections

Create a fully connected customer experience within any digital journey, whether you’re focusing on the contact center or UC.
 

Flexible Cloud Deployment

Choose the flexible deployment model that meets your business needs, whether it’s 100% as-a-service, a hybrid approach, or an on-premises solution.

Empowered Employees

Arm your employees with the tools they need to stay fully engaged so that they can deliver a superior customer experience.

80%

More than 80% of companies view customer experience as a competitive differentiator

175+

Avaya serves customers in more than 175 countries

12T

​Avaya powers more than 12 trillion communications experiences worldwide per year

Aragon Research Names Avaya a Contact Center Leader for Third Straight Year

The 2021 Aragon Research Globe for Intelligent Contact Centers highlights how Avaya drives a better experience for both customers and employees. Read the report to learn more about how Avaya OneCloud CCaaS uses data and AI to power next-gen experiences.

Aragon Research Globe for Intelligent Center, 2021

Ventana Research Names Avaya a Top CCaaS Provider

In its Contact Center in the Cloud Value Index 2021, Ventana evaluates CCaaS vendors for product and customer experience, capabilities, cost-effectiveness, and more. Ventana classifies Avaya as Innovative, notable for capabilities and usability.

Download the Report
Ventana Research Names Avaya a Top CCaaS Provider

What Every Business Needs to Consider for Amazing Customer Service

Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.

Read the eBook
What Every Business Needs to Consider for Amazing Customer Service

A Day in the Life of Your Contact Center

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

Browse the eBook
A Day in the Life of Your Contact Center

Make AI Work Better in the Contact Center

AI is crucial for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.

Download Your Copy
Make AI Work Better in the Contact Center

Resources

Ventana Research: Optimizing the Agent Experience

See how a smarter desktop gives agents relevant customer information that pays off in better experiences for everyone.

Call Center Team

Analyst Report

Podcast Episode Cover - Preparing for the Experience Economy

Video

Preparing for the Experience Economy, with Avaya CMO, Simon Harrison

Blog

Nemertes on Why You Should Be Obsessed with Digital Customer Experience

3 Steps to Delivering a Great Customer Experience Every Time

Blog

3 Steps to Delivering a Great Customer Experience Every Time

Real-World Success with Digital Customer Experience

Analyst Report

Real-World Success with Digital Customer Experience

Using Workforce Engagement Management to Enhance Your Customer Experience Strategy

White Paper

Workforce Engagement in Your Customer Experience Strategy

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Start Transforming Your Customer Experience

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