Customer Experience

Exceed Expectations Across Every Channel

More Channels, More Opportunities

Whether it’s social media, chat, or mobile apps, each is a new opportunity for customers to interact with your brand. With a 360° view of customers across all channels, you can anticipate needs and take service to new levels that build loyalty.

Right Experience, Every Time

Whether you’re focusing on the contact center, running multi-channel, or managing omnichannel, Avaya can help.

Flexible Deployment Options

Mix and match models to meet your business needs, from in the cloud, on premises, as a hybrid model, or as a service.

Custom Journeys

Create a seamless customer experience every time with more visibility, intelligent call routing, and informed agents.


93% of executives polled by Avaya plan to focus on improving the customer experience in 2018


More than 80% of companies view customer experience as a competitive differentiator


91% of organizations plan to invest in omnichannel analytics over the next two years


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Avaya CX Solutions in a Digital Transformation Era



Nemertes on Why You Should Be Obsessed with Digital Customer Experience

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Delivering the Multi-touch Customer Experience

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Why Biometric Verification is Poised to Revolutionize Customer Service

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White Paper

Using Workforce Engagement Management to Enhance Your Customer Experience Strategy

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Start Transforming Your Customer Experience


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