Customer Experience

Exceed Expectations Across Every Channel

More Channels, More Opportunities

Whether it’s social media, chat, or mobile apps, each is a new opportunity for customers to interact with your brand. With a 360° view of customers across all channels, you can anticipate needs and take service to new levels that build loyalty.

Right Experience, Every Time

Whether you’re focusing on the contact center, running multi-channel, or managing omnichannel, Avaya can help.

Flexible Deployment Options

Mix and match models to meet your business needs, from in the cloud, on premises, as a hybrid model, or as a service.

Custom Journeys

Create a seamless customer experience every time with more visibility, intelligent call routing, and informed agents.

93%

93% of executives polled by Avaya plan to focus on improving the customer experience in 2018

80%

More than 80% of companies view customer experience as a competitive differentiator

91%

91% of organizations plan to invest in omnichannel analytics over the next two years

Differentiate Your Brand

A global study by Nemertes Research looks at how real-world business leaders are building and measuring Digital Customer Experiences. Success metrics are so compelling—50% improvement in customer sat ratings, 31% growth in overall sales—that every business should have a DCX strategy in place for 2019.

Drive Better Results with AI

Nemertes Research asked organizations for their success metrics before and after their DCX + AI initiatives. The results are compelling. Most significantly, organizations increased new customers won by 95%, boosted self-service transactions by 80%, and improved customer ratings by 45%.

Build a Human Connection to Your Brand

Customer experience can make or break your brand. This CMO Club solution guide explores how the digital customer experience is taking on a fresh urgency as the front line of customer interaction. Discover the opportunities and challenges of creating a digital experience journey, and find out how personalized engagements can strengthen the connections between your customers and your brand to boost loyalty and improve the bottom line.

Resources

White Paper

Conversational Commerce: The Future of the Digital Customer Journey

Conversational Commerce allow brands and consumers to interact through messaging, voice assistance and other natural language interfaces.

Blog

Nemertes on Why You Should Be Obsessed with Digital Customer Experience

The focus on customers is more intense than ever—and for good reason.

Blog

3 Steps to Delivering a Great Customer Experience Every Time

Do a great job when trying to onboard customers but do an even better job as you continually engage and service them.

Article

Why Biometric Verification is Poised to Revolutionize Customer Service

It's imperative to value every interaction, no matter how small, to build a competitive advantage that lasts.

White Paper

Using Workforce Engagement Management to Enhance Your Customer Experience Strategy

We take an in-depth look at how workforce engagement can deliver effective, efficient, and GDPR-compliant omnichannel customer experiences.
null null null null

Start Transforming Your Customer Experience

Please complete the form below to request an Avaya solutions specialist to contact you.

Headquarters Avaya Inc

4655 Great America Parkway

Santa Clara, California

95054-1233, USA

Products & Solutions

Cloud

Unified Communications

Contact Center

Services

Phones and Devices

Small & Midsize

Partners

Channel Partners

Technology Partners

A.I.Connect

DevConnect

Find a Partner

Login to Partner Portal

Company

Our Company

Our Culture

Corporate Responsibility

Case Studies

Investor Relations

Careers

Blog

IAUG

Sitemap

Terms of Use

Privacy

Cookies

Trademarks

Accessibility

© 2019 Avaya Inc.

Account Sign Up X

Attention

We were not able to identify your user role in our system. Would you like to become a customer and continue to your purchase? Otherwise you will be redirected to continue browsing Avaya.com

No
Error: There was a problem processing your request.