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Customer Experience

Effortless Experiences, Every Time

Cloud-Powered Opportunities

Today’s multiexperience economy brings endless opportunity in a digital journey that crosses any device or app across various touchpoints. With Avaya, you can build customer loyalty by creating easy, fully-integrated interactions across any channel, any time.

 

Seamless Connections

Create a fully connected customer experience within any digital journey, whether you’re focusing on the contact center or UC.
 

Flexible Cloud Deployment

Choose the flexible deployment model that meets your business needs, whether it’s 100% as-a-service, a hybrid approach, or an on-premises solution.

Empowered Employees

Arm your employees with the tools they need to stay fully engaged so that they can deliver a superior customer experience.

80%

More than 80% of companies view customer experience as a competitive differentiator

175+

Avaya serves customers in more than 175 countries

12T

​Avaya powers more than 12 trillion communications experiences worldwide per year

Make AI Work Better in the Contact Center

AI is crucial for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.

Download Your Copy

Your Contact Center and the Digital Experience

Ever-evolving technology brings new ways for customers to engage. It’s no longer about just service—it’s about experiences. Research reveals four core components that can evolve your customer experience—for both agents and customers. See improvements in satisfaction, productivity, revenue, and costs.

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Resources

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Start Transforming Your Customer Experience

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