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Give customers exceptional and effortless experiences, every time

Cheerful woman having a phone call while working on a laptop.

Experiences that matter:

Capture the endless opportunities of a digital journey that crosses any device or app across various touchpoints. With Avaya, you can build employee customer loyalty by creating easy, fully integrated interactions across any channel, any time.

Seamless connections

Create a fully connected and focused customer experience within any digital journey.

Flexible cloud deployment

Choose the flexible deployment model that meets your business needs, whether it’s fully cloud based, a hybrid approach, or an on-premises solution.

Empowered employees

Arm your contact center employees with the tools they need to stay fully engaged so that they can deliver a superior customer experience.

A day in the life of your contact center...

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

Smiling woman working in a contact center

With Avaya's Experience Platform On-Prem. It provided a technological capacity of 384 voice agents and digital channels including 300+ IVR ports, 50 digital channel agents, 60 video agents, and integrated outbound campaigns.

Read the customer story
Installation of switching and connecting overhead electrical lines

Melbourne-based InnerVision Engineering is at the forefront of creating frictionless experiences for car park visitors.

Read the customer story
Asian man holding a water bottle while driving in his car

Superior Propane uses Avayas solutions to improve service efficiencies, support business growth, and embrace new innovations without having to rip and replace its existing systems.

Read the customer story
Superior Propane CS

Learn how to drive better experiences now.

Mackenzi Eisman, Manage of Telecommunications at Global Payments

Global Payments strives to make every customer's experience the best

Financial technology and payment company, Global Payments, focuses on customer experiences with Avaya. Agents around the world answer calls asking, "How can we make your day better?"

Watch the video
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Connect experiences from employees to customers

Constellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset—a hub of customer voice and intelligence that's powering the experience enterprise forward with durable, profitable customer relationships.

Download the report
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Customer experience is fluid, your contact center strategy should be too

Analysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.

Access the white paper
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What every business needs to consider for amazing customer service

Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.

Read the eBook
Elevating Cloud Architecture with a Customer-Centric Approach: Balancing Technical Excellence and End-User Experience

Elevating Cloud Architecture with a Customer-Centric Approach: Balancing Technical Excellence and End-User Experience

In the fast-paced realm of cloud innovation, organizations are presented with numerous options for architecting their...

John Akerboom

April 08 3 min read

AI-powered Experience Management Solutions: Go Beyond CX Metrics to Insights

AI-powered Experience Management Solutions: Go Beyond CX Metrics to Insights

In a time when customer experience can be a key competitive advantage, obtaining meaningful customer experience (CX)...

April Owusu

January 22 3 min read

Start transforming your customer experience.

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