Compare Plans

Customer Experience

Exceed Expectations Across Every Channel

More Channels, More Opportunities

Whether it’s social media, chat, or mobile apps, each is a new opportunity for customers to interact with your brand. With a 360° view of customers across all channels, you can anticipate needs and take service to new levels that build loyalty.

Right Experience, Every Time

Whether you’re focusing on the contact center, running multi-channel, or managing omnichannel, Avaya can help.

Flexible Deployment Options

Mix and match models to meet your business needs, from in the cloud, on premises, as a hybrid model, or as a service.

Customer Journey Excellence

Create a seamless customer experience every time with more visibility, intelligent call routing, and informed agents.


93% of executives polled by Avaya plan to focus on improving the customer experience in 2018


More than 80% of companies view customer experience as a competitive differentiator


91% of organizations plan to invest in omnichannel analytics over the next two years

Make AI Work Better in the Contact Center

AI is no longer an “emerging” technology. It’s the de facto for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.

Download Your Copy

Your Contact Center and the Digital Experience

Ever-evolving technology brings new ways for customers to engage. It’s no longer about just service—it’s about experiences. Research reveals four core components that can evolve your customer experience—for both agents and customers. See improvements in satisfaction, productivity, revenue, and costs.

Learn More













null null null null

Start Transforming Your Customer Experience

Please complete the form below to request an Avaya solutions specialist to contact you.


We were not able to identify your user role in our system. Would you like to become a customer and continue to your purchase? Otherwise you will be redirected to continue browsing

Error: There was a problem processing your request.