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Customer Experience

Exceed Expectations Across Every Channel

More Channels, More Opportunities

Whether it’s social media, chat, or mobile apps, each is a new opportunity for customers to interact with your brand. With a 360° view of customers across all channels, you can anticipate needs and take service to new levels that build loyalty.

Right Experience, Every Time

Whether you’re focusing on the contact center, running multi-channel, or managing omnichannel, Avaya can help.

Flexible Deployment Options

Mix and match models to meet your business needs, from in the cloud, on premises, as a hybrid model, or as a service.

Customer Journey Excellence

Create a seamless customer experience every time with more visibility, intelligent call routing, and informed agents.

93%

93% of executives polled by Avaya plan to focus on improving the customer experience in 2018

80%

More than 80% of companies view customer experience as a competitive differentiator

91%

91% of organizations plan to invest in omnichannel analytics over the next two years

Make AI Work Better in the Contact Center

AI is no longer an “emerging” technology. It’s the de facto for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.

Download Your Copy

Differentiate Your Brand

A global study by Nemertes Research looks at how real-world business leaders are building and measuring Digital Customer Experiences. Success metrics are so compelling—50% improvement in customer sat ratings, 31% growth in overall sales—that every business should have a DCX strategy in place for 2019.

Man using digital phone, sitting on public bench
Build a Human Connection to Your Brand

Build a Human Connection to Your Brand

Customer experience can make or break your brand. This CMO Club solution guide explores how the digital customer experience is taking on a fresh urgency as the front line of customer interaction. Discover the opportunities and challenges of creating a digital experience journey, and find out how personalized engagements can strengthen the connections between your customers and your brand to boost loyalty and improve the bottom line.

Your Contact Center and the Digital Experience

Ever-evolving technology brings new ways for customers to engage. It’s no longer about just service—it’s about experiences. Research reveals four core components that can evolve your customer experience—for both agents and customers. See improvements in satisfaction, productivity, revenue, and costs.

Learn More

Resources

White Paper

Conversational Commerce: The Future of the Digital Customer Journey

Conversational Commerce allow brands and consumers to interact through messaging, voice assistance and other natural language interfaces.

Conversational Commerce The Future of Digital Customer Journey

Blog

Nemertes on Why You Should Be Obsessed with Digital Customer Experience

The focus on customers is more intense than ever—and for good reason.
3 Steps to Delivering a Great Customer Experience Every Time

Blog

3 Steps to Delivering a Great Customer Experience Every Time

Do a great job when trying to onboard customers but do an even better job as you continually engage and service them.

Why Biometric Verification is Poised to Revolutionize Customer Service

Article

Why Biometric Verification is Poised to Revolutionize Customer Service

It's imperative to value every interaction, no matter how small, to build a competitive advantage that lasts.
Using Workforce Engagement Management to Enhance Your Customer Experience Strategy

White Paper

Using Workforce Engagement Management to Enhance Your Customer Experience Strategy

We take an in-depth look at how workforce engagement can deliver effective, efficient, and GDPR-compliant omnichannel customer experiences.
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