Customer Experience

Exceed Expectations Across Every Channel

More Channels, More Opportunities

Whether it’s social media, chat, or mobile apps, each is a new opportunity for customers to interact with your brand. With a 360° view of customers across all channels, you can anticipate needs and take service to new levels that build loyalty.

Right Experience, Every Time

Whether you’re focusing on the contact center, running multi-channel, or managing omnichannel, Avaya can help.

Flexible Deployment Options

Mix and match models to meet your business needs, from in the cloud, on premises, as a hybrid model, or as a service.

Custom Journeys

Create a seamless customer experience every time with more visibility, intelligent call routing, and informed agents.

93%

93% of executives polled by Avaya plan to focus on improving the customer experience in 2018

80%

More than 80% of companies view customer experience as a competitive differentiator

91%

91% of organizations plan to invest in omnichannel analytics over the next two years

Step up Your Customer Experience

It won’t happen overnight, but with the right systematic approach, you can elevate your customer experience. Find out how you can partner with Avaya and tailor your journey using a 5-step process that includes strategy, goal setting, and creating a charter.  

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Put AI to Work

As mobile messaging use skyrockets, so do user expectations for how your contact center integrates with their messaging apps. Find out how AI can help you better engage with customers, no matter where they are or what communications platform they use.

Build a Human Connection to Your Brand

Customer experience can make or break your brand. This CMO Club solution guide explores how the digital customer experience is taking on a fresh urgency as the front line of customer interaction. Discover the opportunities and challenges of creating a digital experience journey, and find out how personalized engagements can strengthen the connections between your customers and your brand to boost loyalty and improve the bottom line.

Resources

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Avaya CX Solutions in a Digital Transformation Era

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Delivering the Multi-touch Customer Experience

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Avaya Oceana Solution Redefine Your Customer and Employee Experiences

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The Future of Customer Experience Hospitality

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Deliver a Unified and Personalized Customer Experience

See How

Start Transforming Your Customer Experience

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