Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Insights
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Insurance
Transforming Insurance Through Empathy and Innovation: Aflac's Journey in Enhancing Customer and Employee Experiences
Aflac, founded in 1955, is a leading Fortune 500 insurance company with over 12,000 employees and millions of...
Education
Albuquerque Public Schools fortifies security and CX, without disrupting its existing estate.
Albuquerque Public Schools (APS) is one of the largest school districts in the United States, serving approximately...
Retail
Avaya Experience Platform: Grupo Roelsa's solution for superior customer service.
Companies everywhere are using Avaya solutions to provide a seamless and consistent experience across all touchpoints, so their customers can always connect on preferred channels. We’re also seeing companies personalize services and interactions to meet individual needs.
Less work, more play
When YMCA Victoria streamlines employee communications, they gain time back to focus on personalizing fitness, recreation, and health programs for their community.
Take a bite out of cost
Dental products company Stemmer Distribution cuts their annual telecom budget in half with a public cloud solution that keeps employees easily reachable for all customer needs.
Efficiency experts
At Superior Propane, cutting 30 seconds off its average handle time for calls is just one of the transformational results made possible by a contact center uplift to cloud and AI.
Discover how this call center leverages AI for email and chat. In doing so, they achieve rapid response times and high first-contact resolution, enhance agent support through real-time feedback and omnichannel capabilities, and provide supreme customer experience with Avaya AI.
This non-profit moved its on-prem solution for 14K employees overnight to Avaya Experience Platform Private Cloud. The countless benefits they realize around employee and customer experience help them deliver on their mission to serve people worldwide.
Already the world's 3rd biggest bank in terms of transactions, Access Bank plans to double its customer base without disrupting 13 million daily events.
The global supply solutions leader chose Avaya Cloud Office for their worldwide workforce, rolling it out to thousands of users with plans to scale at their own pace.
Hear how C3i Solutions, an HCL Technologies company, is using Avaya Conversational Intelligence and Avaya CPaaS to offer unique and memorable experiences for its clients, customers and employees.
With Avaya, Give Kids the World Village smoothly communicates with families to plan wish fulfillment. During kids' stays, having a smarter emergency communication system, including 911Secure, gives parents and staff peace of mind.
InspereX selected Avaya Cloud Office by RingCentral for the innovation that is delivered through a cloud...
As a truly global bank, Standard Chartered faces the challenges of securing, consolidating and automating...
High cost and competitive pressure, shortage of skilled workers, innovation bottleneck: the German health care system...
Tell us your Avaya story.
We know our customers accomplish great things with their Avaya solutions. Focused internally, externally, or both, everyone benefits when creative, streamlined collaboration is part of solving business challenges. If you’ve achieved something cool with Avaya, let’s show off your ingenuity.