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Superior Propane Fuels Service Efficiencies and Business Growth with Avaya OneCloud

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Superior Propane CS

Energy & Utilities

Superior Propane Fuels Service Efficiencies and Business Growth with Avaya OneCloud

Superior Propane has been leading the Canadian propane market since 1951, but you don’t stay in business for...

ACT CS

Professional Services

Advanced Call Center Technologies (ACT) Unified Communications and Collaboration, Improving Experiences While Cutting Costs

As COVID-19 escalated, Advanced Call Center Technologies, LLC (ACT) became the core hub fielding calls and digital...

Edenor Avaya Customer CS

Energy & Utilities

Avaya voice and digital channels, Edenor’s key to delivering the best experience to nine million consumers

The most important technological challenge Edenor faced was transforming its call center into an Omnichannel Contact...

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We know our customers accomplish great things with their Avaya solutions. Focused internally, externally, or both, everyone benefits when creative, streamlined collaboration is part of solving business challenges. If you’ve achieved something cool with Avaya, let’s show off your ingenuity.

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Education

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Preferred Home Care CS

Through Hurricanes and Pandemics, Nicholls State University Stays Connected in the Cloud with Avaya Cloud Office

Louisiana-based Nicholls State University was considering Avaya Cloud Office® by RingCentral as the contract for...

Americano

When School Doors Closed, Cameras Created Interactive Student Experiences
Clemson University CS

Surpassing Remote Learning with an Experiential Spaces Learning Platform at Clemson University
Florida State University

Florida State University Serves its Students and Community through Innovation and Collaboration

Financial Services

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InspereX Improves Communications Costs, Flexibility, and Risk with Avaya OneCloud UCaaS

InspereX selected Avaya Cloud Office® by RingCentral®  for the innovation that is delivered...

Remote collaboration

Standard Chartered: The Digital Bank with a Human Touch

As a truly global bank, Standard Chartered faces the challenges of securing, consolidating and automating...

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Self-Service is ‘Golden’ at Canon Financial Services

Tradition, Leadership and Innovation in a Single Bank

Regum, Fintech That Grows Sky High

Healthcare

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Preferred Home Care CS

Preferred Home Care of New York Makes a Major Communications Upgrade with Avaya Cloud Office

As one of New York’s leading home care agencies, Preferred Home Care of New York receives thousands of calls...

CMS Avaya CS

Smart Storage Monitoring & Notification System for Healthcare
Dr. talking to patients

Nebraska Medicine Transforms Communications Experiences with Avaya OneCloud
Spital Limmattal

Spital Limmattal Optimizes Patient Care and Service with Avaya Platform

Media and Communications

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In Time of Crisis, Cincinnati Bell Keeps Community Connected, Protects Employees

Founded in 1873, Cincinnati Bell has been around as long as the telephone itself. Always the innovators, they found a...

Avaya Powers First-of-Its-Kind Customer Messaging Solution from IMpower Solutions

In a world of messaging overload, where the chance of an email being opened is less than 1 in 3, IMPower enables any...

Telekom Serbia turns Contact Center into Profit Center with Avaya

Maintaining a leading market position is based on striving to constantly improve, innovate and manage costs down and...

Professional Services

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Advanced Call Center Technologies (ACT) Unified Communications and Collaboration, Improving Experiences While Cutting Costs

As COVID-19 escalated, Advanced Call Center Technologies, LLC (ACT) became the core hub fielding calls and digital...

ACT CS

Winning Communications for Garden Court Chambers’ Barristers

Founded in 1974, Garden Court Chambers is the largest barristers’ chambers in London with 200 leading...

Garden Court Chambers office

The Virtual Branch, the Central Axis of the New Normal

Unisono transforms all its Contact Center services into teleworking in just 15 days with Avaya OneCloud Subscription

Engagent Health Increases Conversions by 60% Using Avaya OneCloud Solutions

Customer Story Videos

Skybridge Americas Builds Improved Experiences in the Cloud

Skybridge Americas Builds Improved Experiences in the Cloud

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Iron Mountain building

Iron Mountain and Avaya Optimizing Customer Experience

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Sushi Tei

Sushi Tei Brings Great Food & Awesome Customer Experience to the Table

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Technology

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Telecaribe, closer to its audience with Avaya solutions

How much do we listen to our audiences? Or rather, what technological tools do we provide for them to have an...

Avaya Streamlines Internal Processes, Opens New Markets for Marine Rescue Technologies

MRT works very closely with each of its customers to develop highly customized solutions. By implementing the Avaya...

Global BPO C3i Solutions Brings the Latest Innovations to the Table

On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or...

Sports and Entertainment

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Quarterbacks and coaches

How 6 Points Reinvented its Business Model Using Avaya Spaces

6 Points motto is “Don’t Flinch” which wasn’t easy to stick to when the quarterback training...

WBL Services

WBL Services and Avaya: ‘MVPs’ for the Biggest Annual Game in American Football
NY Mets baseball

The New York Mets Hit the Guest Experience Out of the Park
NABC

The National Association of Basketball Coaches (NABC) Takes its Plug-and-Play Mobile Office Anywhere, thanks to the Cloud

COVID-19 Pandemic

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LOCAL GOVERNMENT

Harris County Public Health Increases COVID-19 Case Investigations by 25%

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EDUCATION

St. John’s Lutheran School Maintains 100% Enrollment During the Pandemic

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MEDIA AND COMMUNICATIONS

Cincinnati Bell Keeps Community Connected and Employees Protected

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Avaya Support for Our Customers During COVID-19

Engagent Health Addresses Critical Need for Healthcare Accessibility With Avaya OneCloud

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Avaya Announces Solutions to Assist with COVID-19 Vaccine Rollout

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Avaya Helps Quality Resource Management Transform to Meet Pandemic Challenges

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Blogs

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Healthcare

Elevating CX in the Healthcare Payer Space: Trends and Insights 
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Technology: The Great Equalizer