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Digital Innovation in Financial Services
Transformation Starts HereSecure Access, Anywhere, Anytime
Competition and challenges in Financial Services never ease up and never slow down. From banking to insurance, to accounting firms and stock brokerages, there is growing complexity, security and regulatory requirements. The requirements often make it hard to give customers the reliable and instant anywhere, anytime access they expect. As those expectations keep growing, you need the agility to adapt to the latest technology advances and deliver an amazing experience, every time.
Avaya brings the experience, innovation and open approach that helps you make the most of every customer interaction.
New Technologies for Personalization
Avaya’s open digital platform can help you offer new compelling experiences.
- Serve up a personalized experience with AI, machine learning, and big data
- Connect with customers on multiple channels seamlessly and securely
Aging Systems Can Hinder Innovation
Avaya can help you turn your existing systems into a competitive advantage.
- Integrate new technologies with your software and hardware platforms and workflows
- Use historic data to streamline processes and deliver personalized engagement
Maintain Loyalty in a World of Choices
Avaya can help you attract a new demographic and retain our existing base.
- Deliver communications that are targeted and timely
- Offer new mobile and digital experiences that inspire loyalty to go viral
How Avaya Can Help
Engage Customers Intelligently
- Pair customers with the best agents
- Use voice biometrics for authentication
- Engage customers through augmented reality
Deliver a Personalized Experience
- Offer omnichannel choice
- Access account information via chatbots
- Use video ATMs to connect live
Make Mobility a Standard
- Engaging customers in real time
- Differentiate your offerings
- Boost brand loyalty
Standard Chartered
Canon Financial Services
O-Bank
Sparda-Bank Baden-Württemberg eG
Resources
Engage Customers Intelligently
Financial Services Providers - Technologies to prepare for a differentiated customer experience today.
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