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Accelerating Digital Innovation In Public Services Is A Top Priority

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Redesign how you’re connecting.

The people you serve, employees and citizens alike, expect access anytime, anywhere, across a variety of channels, devices, and platforms. Make the vision a reality. Our open, converged solutions—available in the cloud, on-premise, or a hybrid of both—enhance and simplify your communications. We can help you improve every citizen engagement as well as transform how you get work done.

Simplify, secure, and streamline agency communications

Avaya Cloud Secure for FedRAMP supports real-time engagement by integrating voice, video, data, messaging, conferencing, and mobility.


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Avaya Subscription for flexible, fast access to the latest services

Get the most up-to-date Avaya technology to ensure the best possible communications experience. Pay only for services you use. Add new services as needed.

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Explore Avaya public sector solutions:

State & local

Avaya has decades of experience providing best-in-class tools that meet and exceed the needs of citizens, partners and the government employees who serve them.

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Public safety

Provide emergency services exactly when and where they’re needed when you transform how citizens engage with first responders with cloud solutions that support voice, video, text or social real-time or near-real-time communication.

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Federal civilian

Seamlessly support citizens across the entire customer journey, regardless of where, when, how, and with whom it happens. Make connecting easy for citizens as well as your customer service agents.

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Intelligence community

Avaya integrated solutions delivered via the cloud give you reliable and secure next-gen communications to ensure the right people receive intelligence information at the right time.

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Department of Defense

Our modern communications environments facilitate seamless and reliable communications between joint and coalition forces anywhere in the world.

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Modernizing government communications.

Avaya offers a portfolio of contract vehicles to support you.

State & local contracts

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Avaya Government Cloud

This U.S. government-focused cloud communication solution delivers FedRAMP-compliant collaboration and customer service solutions. Avaya hosts your dedicated cloud instance in U.S.-based geo-redundant data centers managed by U.S. citizens and provides infrastructure, software, ongoing management, and technology updates.

Avaya solutions for government

Cloud powers future of work

Innovating contact centers without disrupting citizen services

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Proving we’re qualified to serve you.

Avaya ensures our products meet current requirements and criteria for operations in government organizations. Our Cloud Unified Communications solutions are FedRAMP-certified, meeting stringent compliance and security requirements.


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Providing equal access to technology and information.

For people with disabilities, our extensive portfolio of solutions are designed to provide equity in access to communications and support a wide range of jobs.

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Industry and customer recognition:

The Aragon Research Globe™ for Converstion AI in the Intelligent Contact Center, 2023
Frost and Sullivan Best Practices Award 2022
The Aragon Research Globe™ for Intelligent Contact Center, 2022
MetriStar Top Provider for Workforce Optimization Platform 2022
The Aragon Research Globe™ for Unified Communications and Collaboration, 2022
UC 2022 Most Innovative Product
TMC 2022 CUSTOMER Product of the Year Award

Leon County replaces its aging phone system with a more flexible platform that allows them to confidently adapt, respond, innovate, and grow.

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Leon County Government

Using communications APIs, the county creates a cloud-based notification solution as part of their Case Investigation and Contact Tracing program.

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City of Martinsville uses a combination of Avaya IP Office, Amazon Web Services creates feature-rich, resilient business communications offering.

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Dauphin County digitizes communications and pivots to cloud with Avaya.

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