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PUBLIC SECTOR

Accelerating Digital Innovation is a Top Priority

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Redesign How You’re Connecting

The people you serve, employees and citizens alike, expect access anytime, anywhere, across a variety of channels, devices, and platforms. Make the vision a reality. Our open, converged solutions—available in the cloud, on-premise, or a hybrid of both—enhance and simplify your communications. We can help you improve every citizen engagement as well as transform how you get work done.

Simplify, Secure, and Streamline Agency Communications

Avaya Cloud Secure for FedRAMP supports real-time engagement by integrating voice, video, data, messaging, conferencing, and mobility.

Avaya Subscription for Flexible, Fast Access to the Latest Services

Get the most up-to-date Avaya technology to ensure the best possible communications experience. Pay only for services you use. Add new services as needed.

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State & Local

Avaya has decades of experience providing best-in-class tools that meet and exceed the needs of citizens, partners and the government employees who serve them.

Public Safety

Provide emergency services exactly when and where they’re needed when you transform how citizens engage with first responders by using cloud solutions that support voice, video, text or social real-time or near-real-time communication.

Federal Civilian

Seamlessly support citizens across the entire customer journey, regardless of where, when, how, and with whom it happens. Make connecting easy for citizens as well as your customer service agents.

Intelligence Community

Avaya integrated solutions delivered via the cloud give you reliable and secure next-gen communications to ensure the right people receive intelligence information at the right time.

Department of Defense

Our modern communications environments facilitate seamless and reliable communications between joint and coalition forces anywhere in the world.

Flexible and Fast Pandemic Management Solutions

Be successful in your organization’s mission to manage the COVID-19 crisis. An Avaya solution is ready to help you deliver the best possible experience during this difficult time.

  • Vaccine Administration
  • Contact Tracing
  • COVID-19 Testing
  • Information Access

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Flexible and Fast Pandemic Management Solutions

Industry and Customer Recognition

Frost and Sullivan Best Practices Award 2022
Digital.com: 15 Best Call Center Software of 2020
Avaya OneCloud Subscription Wins a 2020 STAR Award
CUSTOMER Magazine 2020 Contact Center Technology Award
Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers
The Aragon Research Globe™ for Intelligent Contact Center, 2020
Aragon Research Globe for Unified Communications and Collaboration, 2020
Frost & Sullivan 2019 North America Product Leadership Award
2019 Edison Patent Award Winner in Information Technology
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Success Stories

Avaya Helps Leon County Streamline, Centralize, and Flexibly Create New Experiences

Leon County replaces its aging phone system with a more flexible platform that allows them to confidently adapt, respond, innovate, and grow.

Harris County Public Health increases COVID-19 case investigations by 25%

The City of Martinsville Makes History, Transforming Economic Value

Dauphin County Digitizes Communications and Pivots to Cloud with Avaya

Dauphin County Digitizes Communications and Pivots to Cloud with Avaya Cloud Office by RingCentral

Resources

Fact Sheet

Overview of Avaya Enterprise Cloud

Learn about our all-in-one private cloud communication and collaboration solution for effortless experiences.

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Guide

Avaya Enterprise Cloud Solution Guide

Delve into the details: packages, architecture, security, migration, use cases. Plus, a free 30-day trial.

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Fact Sheet

Next-Generation Emergency Communication

In transforming to digital communications, focus on improving how you interact with callers to public safety and emergency services.

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White Paper

The Intelligent Experiences of a Smart City

Create intelligent connections with digital technology: better manage infrastructure and offer more interactive public services.

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Infographic

Bringing Enterprise 911 into the 21st Century

Convey the most accurate information to first responders so the right resources get to the right place, fast.

See How

Fact Sheet

Avaya Government Solutions

Avaya Government Solutions provide reliable, resilient, and secure communications for federal, state, and local governments.

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Fact Sheet

10 Reasons You Need Avaya OneCloud for Government

For your agency, the best-fit solution is safe, compliant, effortless and more.

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