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PUBLIC SECTOR

Accelerating Digital Innovation is a Top Priority

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Redesign How You’re Connecting

The people you serve, employees and citizens alike, expect access anytime, anywhere, across a variety of channels, devices, and platforms. Make the vision a reality. Our open, converged solutions—available in the cloud, on-premise, or a hybrid of both—enhance and simplify your communications. We can help you improve every citizen engagement as well as transform how you get work done.

Explore Avaya Public Sector Solutions

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State & Local

Avaya has decades of experience providing best-in-class tools that meet and exceed the needs of citizens, partners and the government employees who serve them.

Public Safety

Provide emergency services exactly when and where they’re needed when you transform how citizens engage with first responders by using cloud solutions that support voice, video, text or social real-time or near-real-time communication.

Federal Civilian

Seamlessly support citizens across the entire customer journey, regardless of where, when, how, and with whom it happens. Make connecting easy for citizens as well as your customer service agents.

Intelligence Community

Avaya integrated solutions delivered via the cloud give you reliable and secure next-gen communications to ensure the right people receive intelligence information at the right time.

Department of Defense

Our modern communications environments facilitate seamless and reliable communications between joint and coalition forces anywhere in the world.

ADMINISTRATION CONTRACTS

Modernizing Government Communications

Avaya offers a portfolio of contract vehicles to support you in purchasing Avaya OneCloud.

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DOD & CIVILIAN CERTIFICATIONS

Proving We’re Qualified to Serve You

Avaya works to ensure that our products meet current requirements and criteria for operations in government organizations. Our Cloud Unified Communications solutions are FedRAMP-certified, meeting stringent compliance and security requirements.

ACCESSIBILITY

Providing Equal Access to Technology and Information

For people with disabilities, we offer an extensive portfolio of solutions designed to provide equal access to communications and supporting a wide range of jobs.

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Flexible and Fast Pandemic Management Solutions

Be successful in your organization’s mission to manage the COVID-19 crisis. An Avaya OneCloud solution is ready to help you deliver the best possible experience during this difficult time.

  • Vaccine Administration
  • Contact Tracing
  • COVID-19 Testing
  • Information Access

Avaya COVID-19 Solutions
Flexible and Fast Pandemic Management Solutions

Industry and Customer Recognition

Digital.com: 15 Best Call Center Software of 2020
Avaya OneCloud Subscription Wins a 2020 STAR Award
CUSTOMER Magazine 2020 Contact Center Technology Award
Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers
The Aragon Research Globe™ for Intelligent Contact Center, 2020
Aragon Research Globe for Unified Communications and Collaboration, 2020
Frost & Sullivan 2019 North America Product Leadership Award
2019 Edison Patent Award Winner in Information Technology
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Resources

Simplify, Secure, and Streamline Government Agency Communications

Fact Sheet

Simplify, Secure, and Streamline Agency Communications

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Next-Generation Emergency Communication

Fact Sheet

Next-Generation Emergency Communication

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The Intelligent Experiences of a Smart City

White Paper

The Intelligent Experiences of a Smart City

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Bringing Enterprise 911 into the 21st Century

Infographic

Bringing Enterprise 911 into the 21st Century

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Avaya Government Solutions

Fact Sheet

Avaya Government Solutions

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Avaya OneCloud for Government

Fact Sheet

10 Reasons You Need Avaya OneCloud for Government

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