We wanted to improve operational efficiencies and deliver a seamless patient experience. Bringing Avaya and EPIC together could help us achieve those goals.
The Avaya Spaces smartphone app allows us to get real-time updates of meeting requests or chat sessions so we can continue delivering great customer experiences no matter where we are or what we’re doing.
Avaya Spaces enabled what I call ‘social seeing.’ … I think our approach is helping to support the emotional wellbeing of our students as well as their academic instruction.
We saw different technologies increasingly merging into each other and recognised that a change in our technology were needed to reap the full benefits of a centralised IP platform.
From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us.