Flexibility is key in the current landscape as COVID-19 has made it difficult to predict what we’ll need to handle next.

Frank Plummer

Manager of IT Telecommunications

We had dozens of contact center employees adjusting to working from home. We were dealing with a huge influx in call volume ... There would have been upset callers, long hold times, and a certain decline in customer experience. The investment we made in Avaya years back has paid off.

Mark Fernandes

CIO

We looked at other vendors but made the decision to go the Avaya route because I knew I was getting a stable, reliable, robust and scalable platform.

Christina Neises

Vice President of Contact Center Operations

The current API capabilities are robust and we are excited for what the
future brings with the CPaaS portfolio.

Ronny Flaatten

CEO

We saw different technologies increasingly merging into each other and recognised that a change in our technology were needed to reap the full benefits of a centralised IP platform.

John Arne Lillestøl

Head of Section Telecom

With our Avaya Mobile Experience dashboard, we can see that 25% of our inbound calls are from mobile devices. The savings we’ve gained are considerable. This year, we’re projecting an annual savings of around 40% compared to last year.

Dustin Fails

Network Telecom Administrator

We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.

Michael Flodin

President

From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us.

Lin Tom

Vice President

Resources

Vanson Bourne on AI in the Contact Center

How to make AI work better in the contact center: practical applications, measurement strategies, barriers to adoption.

Vanson Bourne on Making AI Work Better in the Contact Center

Analyst Report

Transcend Omnichannel Thinking and Embrace Multiexperience to Improve Your CX

Analyst Report

From Omnichannel to Multiexperience

IDC Report: Digital Transformation Powers the New UC Work Experience

Analyst Report

IDC: Digital Transformation Powers the New Work Experience

Using Workforce Engagement Management to Enhance Your Customer Experience Strategy

White Paper

Workforce Engagement in Your Customer Experience Strategy

Keep Up With Avaya

Avaya Videos

Video

Avaya Videos

Avaya Blogs

Blog

Avaya Blogs

Avaya Newsletter

Article

Avaya Newsletter

Industry and Customer Recognition

Digital.com: 15 Best Call Center Software of 2020
2020 Tech Cares Award from Trust Radius
Avaya OneCloud Subscription Wins a 2020 STAR Award
CUSTOMER Magazine 2020 Contact Center Technology Award
Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers
2020 CUSTOMER Magazine Product of the Year
The Aragon Research Globe™ for Intelligent Contact Center, 2020
2020 Product of the Year Award
Frost & Sullivan Best Practices Awards 2020
CRN 5-Star Rating
Aragon Research Globe for Unified Communications and Collaboration, 2020
Best of Enterprise Connect 2020
Avaya’s Private Cloud Offer Receives Unified Communications Excellence Award from TMC Global
Avaya Receives the 2019 Global Customer Journey Intelligence Customer Value Leadership Award
Managed.IT Editor’s Choice
See All Awards

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