It’s Always About the Experience

Create effortless, memorable experiences. Let's change how people experience your business inside and out.

It’s Always About the Experience
Customers Remember How You Make Them Feel

Customers Remember How You Make Them Feel

A great customer experience will bring your customers back for more. And a great customer experience begins with a great employee experience.

Your Phone System Should Work as Hard as You Do

Set employees up for non-stop productivity with our all-in-one app that works everywhere and every way your business does.

A Cloud Phone System That Works Where and How You Do
Work from Anywhere and Still Show Up

Work from Anywhere and Still Show Up

Work is ever more unplanned, dynamic and collaborative—and going on anywhere and everywhere. Get work done in brand new ways.

Atento
DATAMARK
Fiber Industries
Good Year
Cincinnati Bell
Marine Rescue Technologies
Neiman Marcus
Stacey Cohen Design
Treated.com
W. Bruford
See All Success Stories

A Way Forward for Reopening and Reinventing Your Business

When work moved home, communications did too. Now you need to support new workflows and a fluid team—at home, in the office, or a mix of both—so your customers can keep experiencing the best of your business.

Go Forward

Hydro Ottawa

We had dozens of contact center employees adjusting to working from home. We were dealing with a huge influx in call volume ... There would have been upset callers, long hold times, and a certain decline in customer experience. The investment we made in Avaya years back has paid off.

Mark Fernandes

CIO

Cincinnati Bell

We looked at other vendors but made the decision to go the Avaya route because I knew I was getting a stable, reliable, robust and scalable platform.

Christina Neises

Vice President of Contact Center Operations

CTIntegrations

The current API capabilities are robust and we are excited for what the
future brings with the CPaaS portfolio.

Ronny Flaatten

CEO

Helse Vest

We saw different technologies increasingly merging into each other and recognised that a change in our technology were needed to reap the full benefits of a centralised IP platform.

John Arne Lillestøl

Head of Section Telecom

ACS Technologies

With our Avaya Mobile Experience dashboard, we can see that 25% of our inbound calls are from mobile devices. The savings we’ve gained are considerable. This year, we’re projecting an annual savings of around 40% compared to last year.

Dustin Fails

Network Telecom Administrator

Atento

We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.

Michael Flodin

President

O-Bank

From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us.

Lin Tom

Vice President

DATAMARK

With Avaya, it really is the type of partnership where we can collaborate, brainstorm ideas, and bring them through to fruition.

Jacob Bailon

Client Solutions Manager

Hydro Ottawa

Hydro Ottawa

Cincinnati Bell

Cincinnati Bell

CTIntegrations

CTIntegrations

Helse Vest

Helse Vest

ACS Technologies

ACS Technologies

Atento

Atento

O-Bank

O-Bank

DATAMARK on Cloud Nine After Shift to Scalable, Flexible Platform

DATAMARK

The Latest & Greatest

Take a Look at What's New in Our World—And How it Benefits Yours

Avaya Third Quarter Fiscal 2020 Financial Results

Delivering strong quarterly results that exceed our guidance across all metrics.

Meet the Evolving Avaya OneCloud Portfolio

Defining the future of collaboration in a work-from-anywhere world.

Aragon Puts Avaya in the Contact Center Leader Space

Honored for innovation and intelligence in customer experience solutions.

Frost & Sullivan Awards Avaya Workforce Engagement

Leading solution for outstanding customer and employee experiences.

Gartner: Embrace Multiexperience to Improve CX

An edge-to-edge system knits seamless interactions, handoffs, and data.

Avaya Expands Free Offers for Work-From-Anywhere Apps

More options for teams to stay engaged, productive, connected.

Resources

Analyst Report

From Omnichannel to Multiexperience

Gartner introduces multiexperience: people, apps, and touchpoints integrated to deliver a memorable CX.

Transcend Omnichannel Thinking and Embrace Multiexperience to Improve Your CX
Vanson Bourne on Making AI Work Better in the Contact Center

Analyst Report

Vanson Bourne on AI in the Contact Center

How to make AI work better in the contact center: practical applications, measurement strategies, barriers to adoption.

Gartner Reports on the Future of the Contact Center

Analyst Report

Gartner Reports on the Future of the Contact Center

By 2025, technology changes customer service. Start moving now to usage-based software, AI-infused interactions, all-mobile tools and teams.
IDC Report: Digital Transformation Powers the New UC Work Experience

Analyst Report

IDC: Digital Transformation Powers the New Work Experience

Avaya is making UC a natural part of everyday collaboration. Now all your communications are ready on your devices and in your apps.

Using Workforce Engagement Management to Enhance Your Customer Experience Strategy

White Paper

Workforce Engagement in Your Customer Experience Strategy

An in-depth look at how workforce engagement delivers effective, efficient, and GDPR-compliant omnichannel customer experiences.

Keep Up With Avaya

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Avaya Blogs

Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.

Avaya Newsletter

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Avaya Newsletter

Sign up to see what’s new, find what works, be inspired. News, innovations, promos, events, products, more.

Industry and Customer Recognition

CUSTOMER Magazine 2020 Contact Center Technology Award
Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers
2020 CUSTOMER Magazine Product of the Year
The Aragon Research Globe™ for Intelligent Contact Center, 2020
2020 Product of the Year Award
Frost & Sullivan Best Practices Awards 2020
CRN 5-Star Rating
Aragon Research Globe for Unified Communications and Collaboration, 2020
Managed.IT Editor's Choice
Best of Enterprise Connect 2020
Avaya’s Private Cloud Offer Receives Unified Communications Excellence Award from TMC Global
Avaya Receives the 2019 Global Customer Journey Intelligence Customer Value Leadership Award
See All Awards

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