The Avaya Spaces smartphone app allows us to get real-time updates of meeting requests or chat sessions so we can continue delivering great customer experiences no matter where we are or what we’re doing.

Ben DePriest

Chief Operating Officer

Avaya OneCloud CPaaS has taken our operations to a level we never knew was possible—and it’s saving lives.

Scott Jeansonne

Compliance & Environmental Programs Manager

Avaya Spaces enabled what I call ‘social seeing.’ … I think our approach is helping to support the emotional wellbeing of our students as well as their academic instruction.

Matthew Kamien

Principal at St. John’s Lutheran School

Avaya opened my eyes to see the bigger picture of how remote collaboration could transform my business and the way we do business beyond the pandemic.

Denny Thompson

QB Trainer/Owner

Flexibility is key in the current landscape as COVID-19 has made it difficult to predict what we’ll need to handle next.

Frank Plummer

Manager of IT Telecommunications

We looked at other vendors but made the decision to go the Avaya route because I knew I was getting a stable, reliable, robust and scalable platform.

Christina Neises

Vice President of Contact Center Operations

We saw different technologies increasingly merging into each other and recognised that a change in our technology were needed to reap the full benefits of a centralised IP platform.

John Arne Lillestøl

Head of Section Telecom

We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.

Michael Flodin

President

From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us.

Lin Tom

Vice President

Resources

Vanson Bourne on AI in the Contact Center

How to make AI work better in the contact center: practical applications, measurement strategies, barriers to adoption.

Vanson Bourne on Making AI Work Better in the Contact Center

Analyst Report

Transcend Omnichannel Thinking and Embrace Multiexperience to Improve Your CX

Analyst Report

From Omnichannel to Multiexperience

IDC Report: Digital Transformation Powers the New UC Work Experience

Analyst Report

IDC: Digital Transformation Powers the New Work Experience

Using Workforce Engagement Management to Enhance Your Customer Experience Strategy

White Paper

Workforce Engagement in Your Customer Experience Strategy

Keep Up With Avaya

Avaya Videos

Video

Avaya Videos

Avaya Blogs

Blog

Avaya Blogs

Avaya Customer Stories

Case Study

Avaya Customer Stories

Industry and Customer Recognition

Digital. Com: The Best VOIP Phone Services Of 2020
Digital.com: 15 Best Call Center Software of 2020
2020 Tech Cares Award from Trust Radius
Avaya OneCloud Subscription Wins a 2020 STAR Award
CUSTOMER Magazine 2020 Contact Center Technology Award
Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers
2020 CUSTOMER Magazine Product of the Year
The Aragon Research Globe™ for Intelligent Contact Center, 2020
2020 Product of the Year Award
Frost and Sullivan Best Practices Awards 2020
Frost & Sullivan Best Practices Awards 2020
CRN 5-Star Rating
Aragon Research Globe for Unified Communications and Collaboration, 2020
Best of Enterprise Connect 2020
Managed.IT Editor’s Choice
See All Awards

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