We’re Known as a Leader in Contact Center Innovation

For the second straight year, Avaya is positioned as a Leader in the Aragon Research Globe for Intelligent Contact Centers, 2020. Find out why.

Avaya Contact Center

We’re Recognized for Creating Innovative Customer Experiences

Frost & Sullivan presents Avaya with the 2020 North American Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization.

Avaya Workforce Engagement

Speed Up Contact Tracing with AI Virtual Agents

Set up automated outreach to people possibly exposed to COVID-19. Collect and track responses to compile accurate and actionable data.

Avaya Contact Tracing

Work Is Fluid—How You Work Should Be Too

Connect your team via video—but also with sharing, chat, and tasks. Brainstorm, change processes, align plans, deliver updates. All ad hoc, outside the meeting, inside Avaya Spaces.

 

Collaborate Better

Call, Meet, Message and More

Our all-in-one cloud phone system connects your entire company. Everyone, anywhere, on any screen, is ready for business on Avaya Cloud Office.

Simplify Communications

A Way Forward for Reopening and Reinventing Your Business

When work moved home, communications did too. Now you need to support new workflows and a fluid team—at home, in the office, or a mix of both—so your customers can keep experiencing the best of your business.

Go Forward

See How Our Customers Deliver Experiences That Matter

Atento
DATAMARK
Fiber Industries
Good Year
Cincinnati Bell
Marine Rescue Technologies
Neiman Marcus
Stacey Cohen Design
Treated.com
W. Bruford
Check Out All of Our Customer Success Stories

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Resources

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Industry and Customer Recognition

The Aragon Research Globe™ for Intelligent Contact Center, 2020
2020 Product of the Year Award
Frost & Sullivan Best Practices Awards 2020
2020 CUSTOMER magazine Product of the Year
Aragon Research Globe for Unified Communications and Collaboration, 2020
CRN 5-Star Rating
Managed.IT Editor's Choice
Best of Enterprise Connect 2020
INTERNET TELEPHONY Magazine 2019 Unified Communications Excellence Award
Frost & Sullivan Customer Value Leadership Award
Frost & Sullivan 2019 North America Product Leadership Award
2019 Edison Patent Award Winner in Information Technology
2019 Contact Center Technology Award from CUSTOMER Magazine
IDC MarketScape: Worldwide Unified Communications and Collaboration 2019 Vendor Assessment
See All Awards

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