Business Recovery During Major Disasters |
Avaya Can Help
It’s Always About the Experience
Create effortless, memorable experiences. Let's change how people experience your business inside and out.
Customers Remember How You Make Them Feel
A great customer experience will bring your customers back for more. And a great customer experience begins with a great employee experience.
Your Phone System Should Work as Hard as You Do
Set employees up for non-stop productivity with our all-in-one app that works everywhere and every way your business does.
Work from Anywhere and Still Show Up
Work is ever more unplanned, dynamic and collaborative—and going on anywhere and everywhere. Get work done in brand new ways.
Flexibility is key in the current landscape as COVID-19 has made it difficult to predict what we’ll need to handle next.
Frank Plummer
Manager of IT Telecommunications
We had dozens of contact center employees adjusting to working from home. We were dealing with a huge influx in call volume ... There would have been upset callers, long hold times, and a certain decline in customer experience. The investment we made in Avaya years back has paid off.
Mark Fernandes
CIO
We looked at other vendors but made the decision to go the Avaya route because I knew I was getting a stable, reliable, robust and scalable platform.
Christina Neises
Vice President of Contact Center Operations
The current API capabilities are robust and we are excited for what the
future brings with the CPaaS portfolio.
Ronny Flaatten
CEO
We saw different technologies increasingly merging into each other and recognised that a change in our technology were needed to reap the full benefits of a centralised IP platform.
John Arne Lillestøl
Head of Section Telecom
With our Avaya Mobile Experience dashboard, we can see that 25% of our inbound calls are from mobile devices. The savings we’ve gained are considerable. This year, we’re projecting an annual savings of around 40% compared to last year.
Dustin Fails
Network Telecom Administrator
We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.
Michael Flodin
President
From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us.
Lin Tom
Vice President
The Latest & Greatest
Take a Look at What's New in Our World—And How it Benefits Yours
Resources
Vanson Bourne on AI in the Contact Center
How to make AI work better in the contact center: practical applications, measurement strategies, barriers to adoption.
Analyst Report
Analyst Report
From Omnichannel to Multiexperience
Analyst Report
IDC: Digital Transformation Powers the New Work Experience
White Paper
Workforce Engagement in Your Customer Experience Strategy
;
