The Freedom To Choose Your Journey

Innovate without disruption at your pace with technologies to accelerate new business outcomes while keeping your existing systems.

CX That drives business growth

The future of Enterprise CX, Avaya Experience Platform fosters human interaction and takes full advantage of emerging innovation to bring trust, integrity and satisfaction to the customer experience.

There's a massive software upgrade cycle coming–Is your contact center ready?

Avaya is uniquely positioned to guide enterprises through this disruption, thanks to our comprehensive portfolio of solutions spanning cloud, on-premise, AI, and voice technologies.

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Leading brands trust Avaya.

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Delta logo
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Organizations around the world choose Avaya for better customer experiences.

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Powering up customer care.

Using Avaya's on-prem solution, Edenor provided a technological capacity of 384 voice agents and digital channels, including 300+ IVR ports, 50 digital channel agents, 60 video agents, and integrated outbound campaigns.

Powering up customer care.
Man smiling while talking on his mobile phone.

Smart move.

Atento constantly boosts customer satisfaction and agent productivity with always learning AI that takes customer conversations from recordings to actionable insights.

Smart move.
A surgeon and surgical assistant consult over a patients chart.

They have you at hello.

At Johns Hopkins Healthcare System, personalized service begins with a rep who already knows which patient is calling and has their health history ready on screen.

They have you at hello.
A trio of friends laughs together while watching a movie.

Never miss a beat.

For DIRECTV in Latin America, keeping communications available at 99.95% and scaling up capacity for special events is just the start of its ongoing digital transformation.

Never miss a beat.
Two university staff members attend a working session.

Class is in session.

Clemson University develops an online experiential course that's even more successful than its traditional in-person counterpart, netting the school an Education Hero of the Year award.

Class is in session.
G-Star Raw ad photo shows denim product worn by running athlete.

Perfect fit.

Denim brand G-Star loves their makeover from a traditional phone system to an easy-care, feature-rich, cloud-based, full-on collaboration solution.

Perfect fit.

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