Avaya’s 600th Contact Center Patent |
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We wanted to improve operational efficiencies and deliver a seamless patient experience. Bringing Avaya and EPIC together could help us achieve those goals.
The Avaya Spaces smartphone app allows us to get real-time updates of meeting requests or chat sessions so we can continue delivering great customer experiences no matter where we are or what we’re doing.
Avaya OneCloud CPaaS has taken our operations to a level we never knew was possible—and it’s saving lives.
Avaya Spaces enabled what I call ‘social seeing.’ … I think our approach is helping to support the emotional wellbeing of our students as well as their academic instruction.
Avaya opened my eyes to see the bigger picture of how remote collaboration could transform my business and the way we do business beyond the pandemic.
Flexibility is key in the current landscape as COVID-19 has made it difficult to predict what we’ll need to handle next.
We looked at other vendors but made the decision to go the Avaya route because I knew I was getting a stable, reliable, robust and scalable platform.
We saw different technologies increasingly merging into each other and recognised that a change in our technology were needed to reap the full benefits of a centralised IP platform.
We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.
From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us.
Take a Look at What's New in Our World—And How it Benefits Yours
Avaya Receives 600th Contact Center Patent
Avaya OneCloud CCaaS drives AI innovation in customer experiences.
Updating Avaya Spaces with AI Features from NVIDIA
New capabilities enhance the visual, audible, and collaborative experience.
Avaya OneCloud Subscription Wins a 2020 STAR Award
TSIA recognizes Avaya for innovation and excellence.
TD Ameritrade Network Interview with Avaya CEO Jim Chirico
Learn about our work-from-anywhere innovation.
Avaya Third Quarter Fiscal 2020 Financial Results
Delivering strong quarterly results that exceed our guidance across all metrics.
Vanson Bourne on AI in the Contact Center
From Omnichannel to Multiexperience
Workforce Engagement in Your Customer Experience Strategy
Avaya Customer Stories