We’re Known as a Leader in Contact Center Innovation

For the second straight year, Avaya is positioned as a Leader in the Aragon Research Globe for Intelligent Contact Centers, 2020. Find out why.

Avaya Contact Center

We’re Recognized for Creating Innovative Customer Experiences

Frost & Sullivan presents Avaya with the 2020 North American Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization.

Avaya Workforce Engagement

Speed Up Contact Tracing with AI Virtual Agents

Set up automated outreach to people possibly exposed to COVID-19. Collect and track responses to compile accurate and actionable data.

Avaya Contact Tracing

Work Is Fluid—How You Work Should Be Too

Connect your team via video—but also with sharing, chat, and tasks. Brainstorm, change processes, align plans, deliver updates. All ad hoc, outside the meeting, inside Avaya Spaces.

Collaborate Better

Call, Meet, Message and More

Our all-in-one cloud phone system connects your entire company. Everyone, anywhere, on any screen, is ready for business on Avaya Cloud Office.

Simplify Communications

Standard Chartered

The solution has a great design, and the managed services that Avaya offers allows us to consume the service as we go, paying only for what we use.

Stuart Beaumont

Global Head of Voice & Virtual

ACS Technologies

With our Avaya Mobile Experience dashboard, we can see that 25% of our inbound calls are from mobile devices. The savings we’ve gained are considerable. This year, we’re projecting an annual savings of around 40% compared to last year.

Dustin Fails

Network Telecom Administrator

Atento

We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.

Michael Flodin

President

O-Bank

From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us.

Lin Tom

Vice President

DATAMARK

With Avaya, it really is the type of partnership where we can collaborate, brainstorm ideas, and bring them through to fruition.

Jacob Bailon

Client Solutions Manager

Southcoast Health

Avaya is helping us make a difference for healthcare and the local communities we serve. We’ve been able to quickly act to provide better healthcare services and a better patient experience overall. Without Avaya, it would be much more difficult for us to move forward technologically.

Tim Rosner

Chief Technology Officer