Compare Plans

MEDIA & ENTERTAINMENT

Accelerating Your Digital Journey

Watch Video

Customer Experience is Paramount to Success

Your growth depends on delivering epic customer experiences that lead to great reviews, referrals, and net-new relationships. Keep delighting customers with innovative services that amass a goldmine of insightful data and instantly adapt experiences to customer needs.

Be Always On

Be ready with all the info, resources, and support customers need. Automate services like payment reminders, password resets, restoration timelines, and more.

Be Responsive

Let customers seamlessly transition from a browser-based chat session with a virtual agent to a live expert when needed.

Make it Personal

Build personalization capabilities by advancing data collection, storage, and analytics—and putting AI to work.

Make Perfect Connections

Serve your customers how and when they want—easy, fully integrated interactions go across any channel, on any device.

Shape Hybrid Work

Make working from anywhere a permanent option. Integrate video meetings, chat, posts, file sharing, and task management in one seamless app.

Advance Your Security

Instill customer confidence when you securely authenticate customers using the strongest options, including facial biometrics. Interpret their inquiries using native-language processing.

Avaya's Unparalleled Experience

Avaya's Unparalleled Experience

8/10

8 of the top 10 largest Media and Entertainment companies rely on Avaya.

12T

Avaya powers more than 12 trillion communications experiences worldwide per year.

80%

More than 80% of companies view customer experience as a competitive differentiator.

Technology and Customization That Helps Achieve Your Top Goals

We take a deep look at four strategic priorities in Media & Entertainment—leveraging data, delivering exceptional service, supporting hybrid work, keeping data secure—and explore the solutions you need to improve experiences and grow your business.

Read the Report
Man at his laptop writing on a note pad

What Every Business Needs to Consider for Amazing Customer Service

Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.

Read the eBook
What Every Business Needs to Consider for Amazing Customer Service

Ventana Research Names Avaya a Leader in Customer Experience

The 2022 Ventana Research for Agent Management Value Index assessment recognizes Avaya’s commitment and dedication to driving better experiences for both customers and employees.

Download the Report
Ventana Research

Avaya Solutions for Media and Entertainment

Man with blue headphones around his neck looking at his phone at night

Avaya OneCloud

This AI-powered experience platform lets you create an in-the-moment experience for each customer.

Avaya OneCloud CCaaS

Incorporate AI, analytics, and resources from across your business. Build customer understanding, brand loyalty, and revenues through better use of data.

Avaya OneCloud UCaaS

Shape your world of hybrid work. Enable employee experiences that boost productivity and empower your people to serve customers faster and better.

Avaya OneCloud CPaaS

Use prebuilt apps to immediately deliver enhanced customer and employee experiences.

More from the Avaya Blog

Balancing Cost and Customer Experience in Media & Entertainment

Balancing Cost and Customer Experience in Media & Entertainment

As the media & entertainment industry (M&E) grows, service demands intensify. The industry deals with millions...

Alisson Moore

August 29 3 min read

Using Data to Build Relationships and Revenue in Media & Entertainment

Using Data to Build Relationships and Revenue in Media & Entertainment

The pandemic propelled an already dynamic media & entertainment (M&E) industry to new heights. Avaya’s new...

Alisson Moore

July 11 3 min read

Talk with an Expert

Contact Avaya