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SERVICES

Avaya IX Services – Experienced Experts at Your Fingertips

Discover Our Services

Whatever Your Business Needs, Avaya Can Help

Every business is different. But right now, every business is stepping—if not leaping—into digital communications. That means navigating the big changes that come with cloud, AI, mobility, CX. No matter where you’re heading, our team of experts specialize in making sure you have what you need to get the most positive business outcomes from your investments. And we are always focused on safeguarding the performance and availability of your communications. For right-now projects and future planning, Avaya Intelligent Xperiences Services have got you covered from design to deployment to ongoing support and management.

4,900

Worldwide network of 4,900 service and technical experts

24/7

24/7 service in 16 languages and 42 countries

20

Services managed in 20 support centers around the globe

Services

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Client Journey Consulting

Knowing that you need a great communications solution is the easy part. Knowing exactly what you need can be a bit more difficult. Our team has the know-how to help you figure it out.

Solution Design & Integration

After you’ve found the perfect communications solution, the next step is getting it up and running. We can work with you side-by-side, or even take the reins and get it done.

Cloud Adoption & Migration

You need to know that you’re getting a cloud solution that works for your business. One that keeps you connected with customers and employees. Our team is here to help you every step of the way.

Managed Services

When you need experts, we’ll help you strike the right balance between an Avaya-managed and a self-managed environment. Service ranges from release management to full managed services and can be customized to your requirements.

Support Services

Choose the right level of support for your business. All options deliver continuous, comprehensive, cost-effective support to help ensure maximum system performance, reliability, and availability of your communications.

Learning Services

Tailored, in-depth training gives you a full understanding of your Avaya solutions. Go for online or in-person training while achieving certification in your specialist area. However you learn best, we’re here to show you the way.

Why Avaya

Global Experience

Our team of global experts are trusted. More than 90% of Fortune 100 companies use Avaya solutions.

Innovation and Investment

Our worldwide network of experts can help you assess, architect, design, build, and operate your communications infrastructure—now and into the future.

Open Ecosystem

We can educate and assist your business with incorporating many of the APIs and open platforms needed to build the system that works for you.  

Breadth of Portfolio

Our full portfolio of services can take care of you end-to-end. From consulting to deployment to support to full outsourcing, it’s all available in the cloud.

Resources

Fact Sheet

Avaya Services: Capturing Opportunities, Easing Pressures

Rapid communications advances offer many opportunities to improve collaboration and customer experience.

White Paper

Outcome-Driven Cloud Consultations

Jump-start your cloud journey. Learn options for cloud delivery models, assess business processes and APIs, and start defining your move.

Video

Your Roadmap to Communication Transformation

See how Avaya can help you align objectives and achieve your business outcomes.

Fact Sheet

Avaya Continuous Performance Services

Ensure that your communication assets deliver peak performance and maximum ROI,

Fact Sheet

Avaya Staff Augmentation Services

Get the right people in place quickly to drive the business outcomes you need.

Norwegian Cruise Line

We found Avaya’s understanding of telephony and contact center operations to be unique in the industry.

Barbara Tucker

Manager, Telecommunications

UNO

The new platform puts us in a strategic position to continue to provide our customers the best performance and service, offering a unique technology in the local and global call center market.

Vittorio Dall’Omo

Financial Vice President

C3i Solutions

We had high expectations for the Avaya platform. However, customer excitement has far exceeded even our expectations.

Michael Baker

VP Telephony and Emerging Technologies

Norwegian Cruise Line

UNO

C3i Solutions

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