We found Avaya’s understanding of telephony and contact center operations to be unique in the industry.
Barbara Tucker
Manager, Telecommunications
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Avaya Services – Experienced Experts at Your Fingertips
Whatever Your Business Needs, Avaya Can Help
Every business is different. But right now, every business is stepping—if not leaping—into digital communications. That means navigating the big changes that come with cloud, AI, mobility, CX. No matter where you’re heading, our team of experts specialize in making sure you have what you need to get the most positive business outcomes from your investments. And we are always focused on safeguarding the performance and availability of your communications. For right-now projects and future planning, Avaya has you covered from design to deployment to ongoing support and management.
Services
We help you define the best communications solution, plan for contingencies, and manage the rollout. You choose the exact services you need, tailored for your business.
When you need experts, we’ll help you strike the right balance between an Avaya-managed and a self-managed environment. Service ranges from release management to full managed services and can be customized to your requirements.
Choose the right level of support for your business. All options deliver continuous, comprehensive, cost-effective support to help ensure maximum system performance, reliability, and availability of your communications.
Tailored, in-depth training gives you a full understanding of your Avaya solutions. Go for online or in-person training while achieving certification in your specialist area. However you learn best, we’re here to show you the way.
Why Avaya
Global Experience
Our team of global experts deliver reliable communications to our more than 100K customers worldwide.
Innovation and Investment
Our worldwide network of experts can help you assess, architect, design, build, and operate your communications infrastructure—now and into the future.
Open Ecosystem
We can educate and assist your business with incorporating many of the APIs and open platforms needed to build the system that works for you.
Breadth of Portfolio
Our full portfolio of services can take care of you end-to-end. From consulting to deployment to support to full outsourcing, it’s all available in the cloud.
Resources
Avaya Services: Capturing Opportunities, Easing Pressures
Rapid communications advances offer many opportunities to improve collaboration and customer experience.
Fact Sheet
White Paper
What's in Your Avaya Consultation
Video
Your Roadmap to Communication Transformation
Fact Sheet
Avaya Continuous Performance Services
The new platform puts us in a strategic position to continue to provide our customers the best performance and service, offering a unique technology in the local and global call center market.
Vittorio Dall’Omo
Financial Vice President
We had high expectations for the Avaya platform. However, customer excitement has far exceeded even our expectations.
Michael Baker
VP Telephony and Emerging Technologies
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