Connect your employees to your customers across the channels they use most.
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Rely on our team of experts to help you get the most from your investment.
Serve customers better with employee experiences that boost productivity and collaboration.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Automate and personalize business processes with prebuilt or customized apps.
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Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
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In person or online, gain a full understanding of your Avaya solution and its capabilities.
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Services
Every business is different. But right now, every business is stepping—if not leaping—into digital communications. That means navigating the big changes that come with cloud, AI, mobility, CX. No matter where you’re heading, our team of experts specialize in making sure you have what you need to get the most positive business outcomes from your investments. And we are always focused on safeguarding the performance and availability of your communications. For right-now projects and future planning, Avaya has you covered from design to deployment to ongoing support and management.
4,900
Worldwide network of 4,900 service and technical experts
24/7
24/7 service in 16 languages and 42 countries
20
Services managed in 20 support centers around the globe
Professional services
We help you define the best communications solution, plan for contingencies, and manage the rollout. You choose the exact services you need, tailored for your business.
Managed services
When you need experts, we’ll help you strike the right balance between an Avaya-managed and a self-managed environment. Service ranges from release management to full managed services and can be customized to your requirements.
Support services
Choose the right level of support for your business. All options deliver continuous, comprehensive, cost-effective support to help ensure maximum system performance, reliability, and availability of your communications.
Learning services
Tailored, in-depth training gives you a full understanding of your Avaya solutions. Go for online or in-person training while achieving certification in your specialist area. However you learn best, we’re here to show you the way.
Get implementation support
Avaya Hybrid Cloud Services provides expert implementation and integration of your new cloud-based software and products.
Achieve more value
Our worldwide network of experts can help you assess, architect, design, build, and operate your communications infrastructure—now and into the future.
Collaborate better
We can educate and assist your business with incorporating many of the APIs and open platforms needed to build the system that works for you.
Operate with confidence
Our full portfolio of services can take care of you end-to-end. From consulting to deployment to support to full outsourcing, it’s all available in the cloud.
Resources
Video
Your roadmap to communication transformation
See how Avaya can help you align objectives and achieve your business outcomes.
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Smooth sailing at Norwegian Cruise Line with geo-redundant contact center
NCL deployed Avaya Aura® Call Center Elite for intelligent call routing and capabilities such as call recording.
United Nearshore Operations’ clients and customers benefit through Avaya Enterprise Cloud
Global BPO C3i Solutions brings the latest innovations to the table
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