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Industry
Healthcare Provider
Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
New trends in healthcare and cloud communications
See how healthcare providers can leverage Avaya cloud communications to improve patient access, reduce attrition, and create a better remote care experience.
QUALITY OF CARE
Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.
ACCESS TO CARE
First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.
EFFICIENCIES IN CARE
Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.
PATIENT CARE TEAM MANAGEMENT
Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.
Collaboration solutions
Patient services
Virtual care
Customized designs
With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment
HIPAA-compliant solutions
HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.
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Real-world stories of success
Preferred Home Care of New York makes a major communications upgrade with Avaya Cloud Office
Avaya Cloud Office unlocks major opportunities for the agency to improve and innovate communications with incredible uptime and customer support.
Nebraska Medicine transforms communications experiences with Avaya CPaaS
Viewing customer care through a new lens: Scrivens changes the game with Avaya
Resources
Infographic
Top three trends in healthcare consumption & delivery
Take a look at the latest healthcare trends to watch out for in 2023 and beyond.
Learn more
Video
Composing modern healthcare experiences
Avaya's Jim Rogers talks with CRNTV about how Avaya’s solutions for cloud communications help healthcare...
Watch interview
Blog
Avaya is creating customizable healthcare experiences
Laura Faughtenberry explains how Avaya is helping healthcare providers to quickly develop and deploy cost-effective, efficient and...
Read blog
Infobrief
Driving operational efficiencies through improved patient access and services
This global study from IDC and Avaya discusses solving healthcare communication challenges—today and into the future.
Download
Learn how three Avaya customers are using innovative technology
See how Avaya solutions are helping them improve their healthcare operations.
Watch video
Southcoast Health’s CTO Tim Rosner talks about leveraging technology to deliver a reliable, repeatable, richer patient experience.
See how Inova is connecting and coordinating patient care across all channels and interaction points.
Learn how Healthcare institutions are using seamless, tailored, targeted communication solutions to transform their patient experiences.
Dave Cotter
Global Director - Healthcare + Vertical
Overseeing the Healthcare Vertical under the Globals Accounts program, Dave is responsible for generating business with existing as well as new accounts. Primarily focused on Payer accounts and their subsidiaries, Dave also works with those entities focused on patient care tied to the Payer corporations.
Allan Mendelsohn
Healthcare and Public Safety Practice Lead (Canada)
Allan works with Canadian healthcare customers to identify opportunities to apply communications technologies to improve business and healthcare outcomes. These improvements typically come from improving workflows through automation and integration with EHR and CRM systems, improving patient and family experiences through virtual care, self-service options and improved navigation of the healthcare system, and by simplifying the day-in-the life of the healthcare team through improved mobility and collaboration.
Dave O’Shaughnessy
Healthcare Solutions Consultant
Dave supports our EMEA and APAC regions with deep knowledge of Avaya products. He keeps customers, partners, and associates up to speed on our latest communications and collaboration solutions that deliver massive innovation for healthcare.
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