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Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
New trends in healthcare and cloud communications.
See how healthcare providers can leverage Avaya cloud communications to improve patient access, reduce attrition, and create a better remote care experience.
QUALITY OF CARE
Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.
ACCESS TO CARE
First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.
EFFICIENCIES IN CARE
Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.
PATIENT CARE TEAM MANAGEMENT
Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.
Greatly improving the self-service app experience, AI virtual agents converse with callers, providing self-help solutions and, when needed, seamlessly escalating calls to live agents. Imagine your virtual agent as a new employee, like Maddox here. His CV shows all the capabilities a virtual agent can bring to your patient experience.
With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment
HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.
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Real-world stories of success:
The hospitals Buchholz and Winsen gGmbH with a geo-redundant communication network based on the Avaya UCaaS/ Avaya Aura platform, are creating the foundation for efficient collaboration, flexible workplace models, and satisfied patients and employees.
Top three trends in healthcare consumption & delivery
Take a look at the latest healthcare trends to watch out for in 2023 and beyond.
Learn how three Avaya customers are using innovative technology
See how Avaya solutions are helping them improve their healthcare operations.
Southcoast Health’s CTO Tim Rosner talks about leveraging technology to deliver a reliable, repeatable, richer patient experience.
See how Inova is connecting and coordinating patient care across all channels and interaction points.
Learn how Healthcare institutions are using seamless, tailored, targeted communication solutions to transform their patient experiences.
Healthcare and Public Safety Practice Lead (Canada)
Allan works with Canadian healthcare customers to identify opportunities to apply communications technologies to improve business and healthcare outcomes. These improvements typically come from improving workflows through automation and integration with EHR and CRM systems, improving patient and family experiences through virtual care, self-service options and improved navigation of the healthcare system, and by simplifying the day-in-the life of the healthcare team through improved mobility and collaboration.
Healthcare Solutions Consultant
Dave supports our EMEA and APAC regions with deep knowledge of Avaya products. He keeps customers, partners, and associates up to speed on our latest communications and collaboration solutions that deliver massive innovation for healthcare.
Talk with an expert.