Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Services
Conversational, generative AI that engages customers and empowers agents.
Employ an Avaya virtual agent in your business to uplevel and build self-service apps, creating a friendlier, more efficient service experience for your customers and users. Our virtual agents have natural language tools and replicate a live-agent experience by talking, listening, and understanding callers, providing self-help solutions for common problems and, when needed, seamlessly escalating calls to your helpful human agents.
Reinvent and expand your automated service experiences by adding Avaya AI Virtual Agent capabilities.
Using Avaya AI Agent Assist, when callers are transferred to a live agent, call context and history go with them. AI mines the “conversation” to provide agents with ongoing suggestions and fetch relevant information throughout the interaction.
Virtuals never need a break.
They can talk, chat, call, and more.
They can communicate with anyone, anywhere.
And make it as easy as talking to a person.
Virtuals can sense emotion and react appropriately.
They are safe to deploy in your business.
Imagine your virtual agent as a new employee. See all the capabilities and skills they can bring to your industry’s customer experience.
"Put me to work helping your customers with reservations, ticketing, and flight information. I can relate to every personality."
"Looking to expand your services in account management and personalized financial advice? I’m ready—plus, I’m always discreet and secure.”
"The influx of questions about Healthcare can be overwhelming. Offload the routine stuff to me—I can assist with scheduling appointments, sending reminders, and more.”
"My intelligent decision-making capabilities allow me to analyze data and provide insights for policy-making, as well as ensure your compliance with regulatory requirements."
"The world of banking can be complex. I’m fluent in 100 languages, so I can work worldwide analyzing financial transactions to detect fraud or suspicious activities."
The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.
Report
AI for customer experience: What businesses are doing now and next
Explore customers’ perceptions about AI, and their level of ease in interacting with it.
Blog
AI bots for customer experience: Trends, insights, and examples
How can you implement AI bots in your company, and what will they be able to do for you?
White Paper
Aragon research report for Conversational AI
This report analyzes 14 major providers in the market on their Conversational AI capabilities, and future trends.
Using generative AI for improving customer experience
One biggest advantage of generative AI technology is its ability to process large amounts of content.
Fact Sheet
Avaya Conversational Intelligence
Transform your customer experience and improve agent productivity by reducing contact center after-call work.