Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
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Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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AI for Customer Experience: Perceptions Shaping Adoption
Access the report anytime you want from the link below.
An integrated UCaaS/CCaaS platform generates a competitive advantage and business success by better connecting employees and customers.
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We’re watching AI evolve at an astonishing pace, transitioning from academic debates to practical applications influencing our daily lives. Especially in customer experience (CX), AI's footprint is profound, as seen with the proliferation of chatbots and AI-driven customer support solutions.
To study this transformation and its repercussions, we completed surveys in both June 2021 and July 2023. The data we gathered shows customers’ perceptions about AI, and customers’ level of ease in interacting with AI, including with conversational AI utilities. Explore our findings to see AI's predicted trajectory in CX.