Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Industry
The right cloud-based, healthcare-ready solutions delivers personalized experiences for your members, member services, other employees, and partners—without disrupting your IT team, employee productivity, or member relationship systems.
Create seamless and intuitive interactions by leveraging history, data, and useful self-help options.
Enable your member services team to solve problems in the moment. Access your extended care community to bring in the right resource at the right time.
Automate proactive reminders and follow-up video or phone calls. Provide supportive services that address social barriers and ongoing patient in-the-moment responsiveness to the unique and complex needs of your customers and employees.
Establish your organization as a trusted resource. Integrate member services with identity verification and authentication methods like facial biometrics or native-language processing.
Make working from anywhere a permanent option to cut costs and lift employee satisfaction.
Attract talent and maintain loyalty by adopting a tech-first mindset and building the ecosystem to match.
We take a deep look at two strategic priorities in the healthcare payer industry—reshaping customer experience and collaborative work—and explore the solutions you need to improve experiences and grow your business.
Members expect their needs to be met proactively and efficiently. They want your entire process to be relevant, secure, and above all, easy. Make it all happen with AI-powered digital engagements that impel cross-functional collaboration.
Employees need to communicate with each other, members, partners, and care teams via chat, voice, video, and meetings. Everyone must have secure, real-time access to relevant data. The latest workstream collaboration combines with workflows and productivity apps to improve the speed and accuracy of your communications.
With Conversational AI, virtual assistants can securely verify and authenticate a member’s identity and provide account info, plan coverages, care management guidelines, and other insurance support needs. These digital co-workers can accept inputs, check eligibility, route members to different departments or live agents, deliver notifications, and set up outreach campaigns.
Help your team drive exceptional member services. Engage and empower employees when you break down information siloes, consolidate activities, and remove roadblocks to seamless collaboration, information sharing, and day-to-day task completion. Give your team the time and tools to focus on your members.
We partnered with Frost & Sullivan to explore the importance of customer experience in the success of healthcare insurers. Members and provider partners alike expect an experience that’s on par with best-in-class organizations. Take our Benchmark Survey to see how your current CX strategy stacks up.
Select your cloud-based solutions and your cloud provider as part of a holistic strategy to accelerate digital transformation. When most of your communications systems are on premises, making the move to AXP Private cloud services that combines public and private services delivery options can be the most robust and rapid path.
Move toward open, collaborative, secure, and regulatory compliant technology that reaches across the entire healthcare ecosystem. To keep members connected, and employees and integration partners engaged, invest in open, API-enabled, AI-powered cloud collaboration, and contact center solutions.
Build on top of your existing investments with a composable architecture. Using new APIs and advanced AI, healthcare payers are tapping the agility, speed, scalability, and innovation invented in the technology sector. It’s now feasible and fast to compose seamless and effortless experiences across applications, touchpoints, modalities, and personas.
With our improved self-service app experience, AI virtual agents converse with callers, providing self-help solutions and, when needed, seamlessly escalating calls to live agents. Imagine your virtual agent as a new employee, like Maddox here. His CV shows all the capabilities a virtual agent can bring to your patient experience.
Maddox PaulHealthcare Virtual Agent
Avaya Experience Platform can help you fundamentally transform member’s experiences. This AI-powered, multi-cloud experience platform combines our leading solutions, partner capabilities, and cloud platform. All available via our unique hybrid delivery architecture and powered by automation and layered innovation.
The hospitals Buchholz and Winsen gGmbH with a geo-redundant communication network based on the Avaya UCaaS/ Avaya Aura platform, are creating the foundation for efficient collaboration, flexible workplace models, and satisfied patients and employees.
Under a pandemic-driven huge increase in call volume, Engagent maintains quality of service, keeps staff connected, and supports scalable growth.
Engagent Health builds unified solutions for sales agents, agencies and health plans in the health insurance space. These offerings include software platforms and wraparound people augmentation and insurance agency services. Learn more at engagenthealth.com and marketplaceinsuranceservices.com.
Incorporate AI and analytics with resources from across your entire healthcare ecosystem to create customer and workforce engagement solutions that connect every touchpoint, on every channel.
Enable employee experiences that boost productivity and empower your entire team to serve members faster, better, and at scale.
Use prebuilt apps to immediately deliver enhanced customer and employee experiences.
Dave O’Shaugnessy
June 21 8 min read
Alisson Moore
September 14 3 min read
July 18 3 min read
Infographic
Top three trends in healthcare consumption & delivery
Take a look at the latest healthcare trends to watch out for in 2023 and beyond.
Video
Learn how three Avaya customers are using innovative technology
See how Avaya solutions are helping them improve their healthcare operations.