Experiences That Matter
Welcome to the Avaya Blog
Recent Posts
Happy Valentine’s Day from Avaya!
February 14 2 min read
How to Benefit from the API Economy in 2020
February 11 3 min read
Avaya Spaces: Meetings and Team Collaboration in One App
February 04 3 min read
Using AI Routing to Find Your Contact Center Soulmate
February 04 3 min read
Going “All In” on Better Customer and Employee Experience at Avaya ENGAGE ‘20
January 30 2 min read
Team Collaboration
View All Team Collaboration Posts
Recommended
Avaya Cloud Office is Coming, Are You Ready?
Recently, we promised a new UCaaS offering with RingCentral that would transform unified communications. There has been...
February 03 2 min read
What 2020 Holds for Customer and Employee Experience
Since recently joining Avaya as Chief Product Officer, I have been engaged in a lot of deep discussions about addressing...
January 14 3 min read
Mapping Your Enterprise's Cloud Journey
It’s safe to say that your enterprise has at least a few digital transformation initiatives underway. You might be...
December 03 3 min read
Avaya Academy: Empowering a New Generation of Skilled Workers
The pace of change in the technology industry has posed some unique challenges, both for employees seeking work and...
November 19 3 min read
The Subscription Economy Now Includes Your Business Desktop Devices
If forced to pay for our personal smart mobile devices all at once, how many of us would have the latest devices? ...
November 12 2 min read
Customer Experience
View All Customer Experience Posts
How to Benefit from the API Economy in 2020
As recently as five years ago, it was next to impossible for organizations to look at the idea of embedding artificial...
Davide Petramala
February 11 3 min read
Customers Don’t Hate IVR, They Just Want Something Better
Modernized self-service is a nut that many organizations have yet to crack. From self-service portals to online...
January 23 3 min read
What 2020 Holds for Customer and Employee Experience
Since recently joining Avaya as Chief Product Officer, I have been engaged in a lot of deep discussions about addressing...
January 14 3 min read
Isn’t It Time to Flip the Script in Your Contact Center?
Too often executive teams view the contact center as an annual costly budget line item. Perhaps these thoughts...
December 12 3 min read
