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College Grads vs. Employers: Who’s Really Underprepared?

Chris McGugan
May 22, 2019 | Estimated reading time: 4 minutes to read

Tassels have been turned and the sounds of “Graduation March” have echoed across campuses. A new crop of college grads will soon be planted in…

Cloud

Avaya and Collab9 Accelerate Delivery of Avaya OneCloud Solutions for Government Customers

Jerry Dotson
May 21, 2019 | Estimated reading time: 3 minutes to read

Research indicates that 90% of companies now have at least one digital initiative underway, and that the shift to cloud rather than premise-based communications will…

CX and Contact Center

Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

Karen Hardy
May 20, 2019 | Estimated reading time: 3 minutes to read

When thinking about Workforce Engagement , what comes to mind? Call recording? Quality Management? Workforce Management? You wouldn’t be wrong, but Workforce Engagement has evolved…

CX and Contact Center

All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches

avayablog
May 16, 2019 | Estimated reading time: 2 minutes to read

Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service…

Unified Communications

Avaya Deepens Partnership With Komutel to Provide NG9-1-1 Solutions

Brian Anderson
May 14, 2019 | Estimated reading time: 3 minutes to read

The average chance of 9-1-1 getting a quick fix on location ranges from as low as 10% to as high as 95%. Why the huge…

Cloud

When the going gets rough, Marine Rescue Technologies can count on Avaya OneCloud

avayablog
May 14, 2019 | Estimated reading time: 1 minute to read

Marine Rescue Technologies (MRT) manufactures safety systems for vessels and facilities in the offshore oil and gas, defense, commercial marine and renewable energy industries worldwide.…

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