Experiences That Matter

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Think Good Customer Experience is Obvious? Think Again.

Think Good Customer Experience is Obvious? Think Again.

I remember the day my daughter asked me why the sky was blue. It seems simple enough; we see the sky as blue, therefore...

Chris McGugan

November 14 3 min read

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Going Mobile: Creating Experiences that Matter with the Avaya Mobile Experience

Going Mobile: Creating Experiences that Matter with the Avaya Mobile Experience

As some people who follow my blogs might know, one of the key projects I lead as Avaya’s VP of Innovation is the...

David Chavez

September 12 3 min read

The Foundation for Automation in Customer Experience

The Foundation for Automation in Customer Experience

When we think of ‘automation’ today we often think of artificial intelligence (AI) and chatbots. However, in...

Gregg Widdowson

September 05 2 min read

5 Reasons Brands Fail at Customer Experience

5 Reasons Brands Fail at Customer Experience

If I were to ask you if you understand the importance of customer experience, you would look at me like I have three...

Eric Rossman

August 26 3 min read