Effortless
The word that best describes the future is “Effortless.” The progression of on-demand technologies combined with our increased ability to control these technologies puts us all on a trajectory toward the future of effortless. However, effortless experiences will not just happen, they must be composed.
Popular Reading
5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud
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Serving the Everything Customer
Today’s customers present us with a paradox – they want everything, but not all at the same time. Sometimes...
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It’s Time to Compose a Better Home Office Experience
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Customer Experience
View All Customer Experience Posts
60% of Healthcare Payers are Accelerating IT Modernization: Here’s Where We’re Headed
Each year, Frost & Sullivan presents an outlook for the healthcare space. After...
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93% of Contact Centers Plan to Stay Remote or Go Hybrid. What Does That Mean for Workforce Engagement?
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Addressing the $1 Trillion Employee Turnover Problem: What’s Needed for Better Retention
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Today’s Customers Want Everything. Here’s How to Give it to Them.
Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...
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Healthcare Payers Need to Update their Technology to Compete
This blog was written by Elka Popova, Frost & Sullivan, Connected Work & Digital Experience Vice President and...
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4 Things Holding Your Business Back from Delivering Amazing Customer Service
Successful organizations understand the importance of customer service and go above and beyond to excite and impress....
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What’s a Cloud Contact Center and Why Does Your Business Need One?
When you first started your business, things were simple. Customer service was the occasional ring of your phone. Over...
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Contact Tracing
Work From Anywhere
View All Work From Anywhere Posts
As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader
After a year unlike any other – overnight remote workforce migration, distance learning, new digital lifestyles...
Paul Relf
May 11 2 min read
Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs
The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....
March 11 3 min read
Remote work is here to stay. Make it work with UCaaS.
More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...
March 09 3 min read
From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic
Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...
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4 Things That Need to Happen in 2021 to Fix the Distance Learning Crisis
Where do we begin when discussing the current state of education? Schools quickly pivoted to remote learning in some...
December 30 4 min read
‘Work from Anywhere’ is Here to Stay: Should You Keep Your Current Collaboration Tools?
With 2020 nearly in the rear-view mirror, the many challenges it has thrown are likely to have long term effects, not...
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5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud
The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...
December 01 3 min read
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