Effortless
The word that best describes the future is “Effortless.” The progression of on-demand technologies combined with our increased ability to control these technologies puts us all on a trajectory toward the future of effortless. However, effortless experiences will not just happen, they must be composed.
Popular Reading
5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud
The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...
December 01 3 min read
Serving the Everything Customer
Today’s customers present us with a paradox – they want everything, but not all at the same time. Sometimes...
November 12 2 min read
It’s Time to Compose a Better Home Office Experience
According to recent Avaya research, businesses are focused on equipping their employees with new tools to enable remote...
November 05 4 min read
The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work
We have learned a lot about remote work since the emergence of COVID-19. Most businesses didn’t have contingency...
October 27 3 min read
Introducing Avaya OneCloud
The few short months I have been at Avaya have been an amazing journey and I am so proud of the critical work of the...
August 07 4 min read
Customer Experience
View All Customer Experience Posts
Your Customer Experience Is Only as Great as Your AI-Infused Knowledge and Insights
It is incredibly exciting to imagine how data and analytics will transform entire industries. Ninety percent of the...
Natalie Keightley
May 18 3 min read
60% of Healthcare Payers are Accelerating IT Modernization: Here’s Where We’re Headed
Each year, Frost & Sullivan presents an outlook for the healthcare space. After...
May 10 3 min read
93% of Contact Centers Plan to Stay Remote or Go Hybrid. What Does That Mean for Workforce Engagement?
Management made sweeping changes to address their employees’ basic needs of safety and security when COVID-19...
May 04 3 min read
Addressing the $1 Trillion Employee Turnover Problem: What’s Needed for Better Retention
Have you ever stopped doing business with someone not because they were unpleasant to work with, but because the service...
April 28 2 min read
Today’s Customers Want Everything. Here’s How to Give it to Them.
Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...
April 20 3 min read
Healthcare Payers Need to Update their Technology to Compete
This blog was written by Elka Popova, Frost & Sullivan, Connected Work & Digital Experience Vice President and...
April 09 3 min read
4 Things Holding Your Business Back from Delivering Amazing Customer Service
Successful organizations understand the importance of customer service and go above and beyond to excite and impress....
April 07 3 min read
Contact Tracing
Work From Anywhere
View All Work From Anywhere Posts
Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360
Remote work has been an overwhelming success, but it won’t keep employees out of the office full-time as the world...
Oliver Bengtsson
June 17 2 min read
As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader
After a year unlike any other – overnight remote workforce migration, distance learning, new digital lifestyles...
May 11 2 min read
Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs
The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....
March 11 3 min read
Remote work is here to stay. Make it work with UCaaS.
More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...
March 09 3 min read
From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic
Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...
February 24 4 min read
4 Things That Need to Happen in 2021 to Fix the Distance Learning Crisis
Where do we begin when discussing the current state of education? Schools quickly pivoted to remote learning in some...
December 30 4 min read
‘Work from Anywhere’ is Here to Stay: Should You Keep Your Current Collaboration Tools?
With 2020 nearly in the rear-view mirror, the many challenges it has thrown are likely to have long term effects, not...
December 08 4 min read
Latest Blogs
Subscription Services Offers Agencies Smoother Path to the Cloud
June 15 3 min read
Happy Pride Month! Avaya Welcomes New LGBTQIA+ Employee Resource Group
June 01 2 min read
Optimizing Multi-Site Business Communications: Insights and Examples
May 20 3 min read
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