What is UCaaS
Learn how Unified Communications as a Service both expands and simplifies your communications options, so you can take collaboration to the next level for both employees and customers.
Popular Reading
The Next ‘Verse’ to Shape the Customer Experience? The YOUniverse, of Course
The concepts of Metaverse, Multiverse, and now — the YOUniverse — all have important characteristics that...
June 23 4 min read
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...
May 03 8 min read
Keys to Planning a Successful Cloud Adoption
At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications,...
January 19 3 min read
Customer Experience
View All Customer Experience Posts
Avaya at Gartner IT Symposium/Xpo 2022: Know Before You Go
Today’s organizations are navigating their way through economic and political uncertainties. While every business...
Steve Forcum
September 23 1 min read
Trends in Attracting and Retaining Students with Next Generation Learning Tools
According to research performed by the National Student Clearinghouse, undergraduate enrollment has fallen by 662,000...
September 21 4 min read
The Importance of Communications in the Experience Economy
Experience Matters A gifting trend has arisen in the early 21st century: experiences in lieu of physical presents. In...
September 07 5 min read
The Avaya Customer Experience Center: A Place to Reimagine the Future of Your Business
Avaya has always been an “experience company” – that is, focused on creating technology that delivers...
August 31 3 min read
Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy
Digitalization is a double-edged sword for banks, especially when it comes to security. A massive shift to cloud and...
August 23 3 min read
Avaya bridges the Microsoft Digital Contact Center Divide
Avaya has long believed in the power and value of open platforms and ecosystems and is offering customers the...
July 22 2 min read
Avaya’s Top Takeaways from Customer Contact Week Las Vegas 2022
Thousands of business leaders packed Caesars Forum last month for Customer Contact Week in Las Vegas, the world’s...
July 19 3 min read
Hybrid Workplace
View All Hybrid Workplace Posts
The Shift to Intelligent Video Conferencing
Aragon recently published The Aragon Research Globe™ for Intelligent Video Conferencing, 2022 and according to the...
Roger Wallman
September 21 2 min read
Enabling Effective Hybrid Work in the Healthcare Payer Space
Avaya’s research shows that healthcare payers continue to move towards hybrid work as processes evolve and...
September 14 3 min read
As Banks Go Hybrid, Workstream Collaboration Becomes Key
After a period of mass transition, new ways of working have become the norm for banks. Deutsche Bank is in the process...
September 13 3 min read
Avaya Cloud Office: How Our Partnership Helps Customers Move to the Cloud
This blog post was written by Hartie Chang, RingCentral Marketing Manager focused on Avaya Cloud Office. Migrating...
August 30 5 min read
What is Avaya Cloud Office?
A cloud communications solution that works the way you do, where you do, is no longer the wave of the future —...
August 26 4 min read
Shaping Effective Hybrid Work in Media & Entertainment
Hybrid work is growing among media & entertainment (M&E) companies, with leaders like Viacom and Comcast aiming...
August 15 3 min read
The Five Best Cloud-Based Alternatives to Microsoft Teams
Microsoft Teams is a common choice for organizations that need a unified communications (UC) solution and already rely...
August 09 8 min read
Latest Blogs
Your Guide to Avaya at VOICE22: Know Before You Go
September 29 1 min read
Avaya at Gartner IT Symposium/Xpo 2022: Know Before You Go
September 23 1 min read
The Shift to Intelligent Video Conferencing
September 21 2 min read
Trends in Attracting and Retaining Students with Next Generation Learning Tools
September 21 4 min read
