“The Experience”—New for Your Podcast Playlist
The new Avaya podcast series "The Experience" offers thought-provoking conversations about how your enterprise can gain advantage in the Experience Economy by creating memorable interactions for customers and employees alike.
Popular Reading
Building Effortless
As outlined in a previous blog, AI-powered experiences platforms have emerged as a new foundation for the effortless...
October 17 7 min read
What is Contact Center as a Service (CCaaS)?
Contact center as a service (CCaaS) is a cloud-based customer service application that manages and tracks customer...
September 09 8 min read
Today’s Customers Want Everything. Here’s How to Give it to Them.
Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...
April 20 3 min read
Customer Experience
View All Customer Experience Posts
Fifteen Ways Avaya OneCloud CCaaS Delivers a Holistic Customer and Employee Experience
Connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers...
Mike Butts
October 21 2 min read
Building Effortless
As outlined in a previous blog, AI-powered experiences platforms have emerged as a new foundation for the effortless...
October 17 7 min read
Why Healthcare Organizations are Failing at Patient Engagement
For most of us, the term “patient engagement” seems straightforward. Patients who come in for their annual...
October 05 4 min read
Introducing The Experience Podcast Series: Bringing to Life the Future of Experiences
Introducing The Experience Podcast Series: Bringing to Life the Future of Experiences At Avaya, we believe that when...
September 29 1 min read
What is Contact Center as a Service (CCaaS)?
Contact center as a service (CCaaS) is a cloud-based customer service application that manages and tracks customer...
September 09 8 min read
Avaya Further Increases its Focus on Healthcare and Enhancing the Patient Experience
According to EY, over the next three years 81% of organizations across the healthcare ecosystem are planning to phase...
August 17 2 min read
Guaranteeing a Successful Total Experience Strategy
Last year, Gartner predicted that Total Experience (TX) will revolutionize business in 2021. In short, TX challenges...
July 22 3 min read
Work From Anywhere
View All Work From Anywhere Posts
Enabling a Successful Workforce in the Work from Anywhere Age
As businesses begin to move forward in a new era of work, there are still many unknowns. But what’s clear is that...
Faye Tylee
July 06 3 min read
Avaya is named a Leader in Unified Communications and Collaboration by Aragon Research
The past 15 months have been quite a ride. Almost on a dime, organizations across virtually every industry had to...
June 28 3 min read
Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360
Remote work has been an overwhelming success, but it won’t keep employees out of the office full-time as the world...
June 17 2 min read
As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader
After a year unlike any other – overnight remote workforce migration, distance learning, new digital lifestyles...
May 11 2 min read
Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs
The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....
March 11 3 min read
Remote work is here to stay. Make it work with UCaaS.
More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...
March 09 3 min read
From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic
Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...
February 24 4 min read
Latest Blogs
Fifteen Ways Avaya OneCloud CCaaS Delivers a Holistic Customer and Employee Experience
October 21 2 min read
Avaya Is Now Recognized as a Visionary by Gartner
October 20 2 min read
