“The Experience”—New for Your Podcast Playlist
The new Avaya podcast series "The Experience" offers thought-provoking conversations about how your enterprise can gain advantage in the Experience Economy by creating memorable interactions for customers and employees alike.
Popular Reading
Today’s Customers Want Everything. Here’s How to Give it to Them.
Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...
April 20 3 min read
Remote work is here to stay. Make it work with UCaaS.
More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...
March 09 3 min read
5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud
The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...
December 01 3 min read
The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work
We have learned a lot about remote work since the emergence of COVID-19. Most businesses didn’t have contingency...
October 27 3 min read
Introducing Avaya OneCloud
The few short months I have been at Avaya have been an amazing journey and I am so proud of the critical work of the...
August 07 4 min read
Customer Experience
View All Customer Experience Posts
Why Healthcare Organizations are Failing at Patient Engagement
For most of us, the term “patient engagement” seems straightforward. Patients who come in for their annual...
Jim Rogers
October 05 4 min read
Introducing The Experience Podcast Series: Bringing to Life the Future of Experiences
Introducing The Experience Podcast Series: Bringing to Life the Future of Experiences At Avaya, we believe that when...
September 29 1 min read
What is Contact Center as a Service (CCaaS)?
Contact center as a service (CCaaS) is a cloud-based customer service application that manages and tracks customer...
September 09 8 min read
Avaya Further Increases its Focus on Healthcare and Enhancing the Patient Experience
According to EY, over the next three years 81% of organizations across the healthcare ecosystem are planning to phase...
August 17 2 min read
Guaranteeing a Successful Total Experience Strategy
Last year, Gartner predicted that Total Experience (TX) will revolutionize business in 2021. In short, TX challenges...
July 22 3 min read
Avaya’s WFO Platform Drives Cost Decreases and Agent Efficiency Improvements
This blog was written by Robin Gareiss, CEO and Principal Analyst, Metrigy. In the past year, 55% of organizations...
July 08 2 min read
Creating a Company Culture Built on Customer-Centric Collaboration
Be it a global corporation or a smaller local business: if you have employees and customers, you need the right tools to...
June 24 3 min read
Work From Anywhere
View All Work From Anywhere Posts
Enabling a Successful Workforce in the Work from Anywhere Age
As businesses begin to move forward in a new era of work, there are still many unknowns. But what’s clear is that...
Faye Tylee
July 06 3 min read
Avaya is named a Leader in Unified Communications and Collaboration by Aragon Research
The past 15 months have been quite a ride. Almost on a dime, organizations across virtually every industry had to...
June 28 3 min read
Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360
Remote work has been an overwhelming success, but it won’t keep employees out of the office full-time as the world...
June 17 2 min read
As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader
After a year unlike any other – overnight remote workforce migration, distance learning, new digital lifestyles...
May 11 2 min read
Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs
The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....
March 11 3 min read
Remote work is here to stay. Make it work with UCaaS.
More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...
March 09 3 min read
From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic
Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...
February 24 4 min read
Latest Blogs
The Future of Work Has Arrived! What Every Business Needs to Know
October 13 4 min read
Celebrate National Coming Out Day with Avaya!
October 11 2 min read
Why Healthcare Organizations are Failing at Patient Engagement
October 05 4 min read
Introducing The Experience Podcast Series: Bringing to Life the Future of Experiences
September 29 1 min read
