Experiences That Matter
Welcome to the Avaya Blog
Recent Posts
Balancing Man and Machine in the Workplace
October 16 3 min read
As Seen on TV: Business Communications Edition
October 14 4 min read
Choosing the Optimal Path to Cloud for Unified Communications
October 10 3 min read
Your Next Move to the Future: Why Subscription May Make Sense for Your Business
October 08 3 min read
Avaya’s New York Customer Experience Center Is the New Model for Immersive Customer Experiences
September 30 3 min read
Team Collaboration
View All Team Collaboration Posts
Recommended
The Foundation for Automation in Customer Experience
When we think of ‘automation’ today we often think of artificial intelligence (AI) and chatbots. However, in...
September 05 2 min read
5 Reasons Brands Fail at Customer Experience
If I were to ask you if you understand the importance of customer experience, you would look at me like I have three...
August 26 3 min read
The Three P’s: A Mantra for Meaningful Digital Transformation
Have you ever seen an ant mill? It’s a bizarre phenomenon in which a group of ants continuously circle until they...
July 01 4 min read
Contact Center of the Future: 5 Essential Investments
As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to...
June 26 3 min read
Five Key Benefits of Moving Unified Communications to the Cloud
According to ZK Research, cloud unified communications is growing seven times faster than on-premises...
June 19 1 min read
Customer Experience
View All Customer Experience Posts
Going Mobile: Creating Experiences that Matter with the Avaya Mobile Experience
As some people who follow my blogs might know, one of the key projects I lead as Avaya’s VP of Innovation is the...
David Chavez
September 12 3 min read
The Foundation for Automation in Customer Experience
When we think of ‘automation’ today we often think of artificial intelligence (AI) and chatbots. However, in...
September 05 2 min read
5 Reasons Brands Fail at Customer Experience
If I were to ask you if you understand the importance of customer experience, you would look at me like I have three...
August 26 3 min read
Facial Recognition and the Opportunities for Better Customer Experience
In George Orwell’s epic novel 1984, our protagonist Winston Smith is constantly aware that he must toe the...
August 14 3 min read
