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Changing the World, One Desktop at a Time

Becky Carr
February 21, 2019 | Estimated reading time: 2 minutes to read

You’ve likely heard the name Malala Yousafzai – I blogged about her last year when Avaya announced its Devices for Diversity campaign. Her story impacted…

Unified Communications

Unleash Your Business Potential with Avaya Mobility

Mike Kuch
February 19, 2019 | Estimated reading time: 3 minutes to read

This is the third of a four-part series on how to take your business from “communications chaos” to “seamless simplicity.” On my commute into work…

CX and Contact Center

Optimize Outbound Customer Care and Agent Productivity

Jon Alperin
February 18, 2019 | Estimated reading time: 3 minutes to read

As a consumer, we’ve probably all had the experience of listening to a voice message only to realize that the automated system didn’t catch it…

Cloud

Avaya <3 Cloud

Steve Forcum
February 14, 2019 | Estimated reading time: 4 minutes to read

When you needed help when stranded at the airport due to bad weather, or the time a loved one was rushed to the hospital, or…

CX and Contact Center

How to Design Interactions that Produce Elated Customers

Guest Contributors
February 13, 2019 | Estimated reading time: 3 minutes to read

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Ms. Gareiss leads Nemertes Digital Transformation research. She also is a widely…

Executive Thought Leadership

Innovation Outlook

David Chavez
February 13, 2019 | Estimated reading time: 5 minutes to read

At the heart of business transformation is innovation. Studies have found a clear advantage for organizations that are more innovative, resulting in stronger performance in…

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