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Avaya CPaaS: A Communications Platform for Today and Tomorrow

Andrew Prokop
September 20, 2018 | Estimated reading time: 6 minutes to read

I’ve looked at clouds from both sides now… —Joni Mitchell It wasn’t that long ago that ownership was everything. I bought CDs for music and…

CX and Contact Center

Why Artificial Intelligence Now—and Why in Customer Care?

Guest Contributors
September 19, 2018 | Estimated reading time: 3 minutes to read

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and…

CX and Contact Center

Customer Grievances Beyond the Grave: Why Experiences Matter

Chris McGugan
September 18, 2018 | Estimated reading time: 4 minutes to read

I recently chipped away at the issue of companies poorly incorporating voice of the customer (VoC) insights into the experiences they deliver (according to Gartner,…

Executive Thought Leadership

Purpose-Driven Marketing: A Social Conscious Does a Company Good

Becky Carr
September 17, 2018 | Estimated reading time: 5 minutes to read

My children are millennials and the way they are growing up is much different from the way I did. Take for example the amount of…

Executive Thought Leadership

Avaya at GITEX—Giving Businesses a Decisive Edge in the Digital Economy

Nidal Abou-Ltaif
September 10, 2018 | Estimated reading time: 2 minutes to read

October is coming, and with it―the 38th GITEX Technology Week. Imagine: in 1981, its first year, the fastest modes of communication between companies were the…