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Facial Recognition and the Opportunities for Better Customer Experience

In George Orwell’s epic novel 1984, our protagonist Winston Smith is constantly aware that he must toe the...

Thomas Smith

August 14 3 min read

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More Than Medicine: Southcoast Health Raises the Bar with Avaya

More Than Medicine: Southcoast Health Raises the Bar with Avaya

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The Brave New World of Open Ecosystems

The Brave New World of Open Ecosystems: How Every Business Can Benefit

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The Three P's: A Mantra for Meaningful Digital Transformation

The Three P’s: A Mantra for Meaningful Digital Transformation

July 01 4 min read

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Five Key Benefits of Moving Unified Communications to the Cloud

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The Rise Of The Machines

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The Three P's: A Mantra for Meaningful Digital Transformation

The Three P’s: A Mantra for Meaningful Digital Transformation

Have you ever seen an ant mill? It’s a bizarre phenomenon in which a group of ants continuously circle until they...

July 01 4 min read

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Contact Center of the Future: 5 Essential Investments

As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to...

June 26 3 min read

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Five Key Benefits of Moving Unified Communications to the Cloud

According to ZK Research, cloud unified communications is growing seven times faster than on-premises...

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Growing cultural intelligence experiences

Growing Cultural Intelligence Through Experiences

An open letter to Avaya’s first Talent Exchange participants, In my first blog, I described myself...

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Digital Mixology – Chapter I - Smarter Solutions with Artificial Intelligence

Digital Mixology – Chapter I - Smarter Solutions with Artificial Intelligence

In my last blog post, we discussed the growing importance of voice in modernizing a customer engagement platform....

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Customer Experience

View All Customer Experience Posts

Facial Recognition and the Opportunities for Better Customer Experience

Facial Recognition and the Opportunities for Better Customer Experience

In George Orwell’s epic novel 1984, our protagonist Winston Smith is constantly aware that he must toe the...

Thomas Smith

August 14 3 min read

Continue Reading

contact_center_of_the_future

Contact Center of the Future: 5 Essential Investments

As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to...

June 26 3 min read

Application_Ecosystems_and_the_Future_of_the_Contact_Center

Application Ecosystems and the Future of the Contact Center

Digital transformation is about creating experiences that matter, but what does this look like within the contact...

June 24 3 min read

Driving Planned Expansion of AI Across Your Enterprise

Driving Planned Expansion of AI Across Your Enterprise

According to Vanson Bourne, 58% of organizations are currently in the implementation stage of artificial...

June 21 2 min read

Cloud

A Personalized, Foolproof Path to Cloud Transformation: Yes, It’s Possible

In an age of constant innovation, maintaining a competitive edge is now tied to a company’s ability to recognize...

Frank Ciccone

May 24 3 min read

Avaya Life

Why Compassionate Leadership is the Best Business Strategy

I remember reading an interview with CEO of LinkedIn Jeff Weiner. He was talking about his evolution as a leader. His...

Amy Fliegelman Olli

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Make Each Experience Matter

Connect Employees Customers How You Want, When You Want

Sometimes it pays to look around you, to take stock of what has changed and what is changing. Today, businesses the...

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June 04 2 min read

The Heart and Humanity Behind Digital Transformation

According to ZK Research’s 2019 IT Priorities Study, 90% of companies now have at least one digital...

Avaya Staff

April 11 1 min read

CX Monitoring: Mind The Gap

Across industries and regions, organizations of all shapes and sizes are recognizing the competitive advantage of...

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June 10 3 min read

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Customer Experience

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