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Chicago American Heart Association Honors Kari’s Law & Avaya Innovation

Mark J. Fletcher, ENP
November 20, 2018 | Estimated reading time: 5 minutes to read

On December 1, five years will have passed since the tragic death of Kari Hunt. I've told this story thousands of times, and it always…

Flip the Narrative: 3 Ways to Use Your Company’s Legacy to Advantage

Executive Thought Leadership

3 Ways to Use Your Company’s Legacy to Your Advantage

Becky Carr
November 19, 2018 | Estimated reading time: 3 minutes to read

When I tell friends and family about Avaya, I describe it as a marketer’s dream, and I mean that. Coming into a company with a…

Services

Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

Jon Alperin
November 16, 2018 | Estimated reading time: 3 minutes to read

As customers, we want personalized experiences. We want to be treated as individuals and valued each time we interact with a company. Yet, while personalized…

CX and Contact Center

What Difference Does 5 Years Make?: Millennial Channel Preference

Guest Contributors
November 15, 2018 | Estimated reading time: 3 minutes to read

This blog is authored by Krista Capone, Sr. Manager, Corporate Marketing at C3i Solutions. Krista has over 10 years' experience leading marketing, branding, lead generation…

CX and Contact Center

CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

Bruce Rosen
November 14, 2018 | Estimated reading time: 2 minutes to read

I’ve been on the road the past several weeks, listening to organizations describe the digital transformations they are trying to implement to improve their customer…