What is UCaaS
Learn how Unified Communications as a Service both expands and simplifies your communications options, so you can take collaboration to the next level for both employees and customers.
Popular Reading
The Next ‘Verse’ to Shape the Customer Experience? The YOUniverse, of Course
The concepts of Metaverse, Multiverse, and now — the YOUniverse — all have important characteristics that...
June 23 4 min read
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...
May 03 8 min read
Keys to Planning a Successful Cloud Adoption
At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications,...
January 19 3 min read
Customer Experience
View All Customer Experience Posts
Avaya bridges the Microsoft Digital Contact Center Divide
Avaya has long believed in the power and value of open platforms and ecosystems and is offering customers the...
Eric Rossman
July 22 2 min read
Avaya’s Top Takeaways from Customer Contact Week Las Vegas 2022
Thousands of business leaders packed Caesars Forum last month for Customer Contact Week in Las Vegas, the world’s...
July 19 3 min read
Elevating CX in the Healthcare Payer Space: Trends and Insights
There’s no time to waste for elevating customer experience in the healthcare payer space. Avaya’s latest...
July 18 3 min read
Using Data to Build Relationships and Revenue in Media & Entertainment
The pandemic propelled an already dynamic media & entertainment (M&E) industry to new heights. Avaya’s new...
July 11 3 min read
Creating a Well-designed Digital Banking Customer Experience
The move to digital banking is accelerating. Avaya’s Life and Work Beyond research shows that nearly 40% of U.S....
June 21 3 min read
How Can We Be Better for Our Customer Service Employees?
Sixty percent of contact center agents say their companies don’t always provide the technology they need to...
June 16 3 min read
Avaya at Customer Contact Week 2022: Know Before You Go
In today’s ever-changing market, creating memorable customer experiences requires flexible and composable...
June 02 1 min read
Hybrid Workplace
View All Hybrid Workplace Posts
The Five Best Cloud-Based Alternatives to Microsoft Teams
Microsoft Teams is a common choice for organizations that need a unified communications (UC) solution and already rely...
Mike Kuch
August 09 8 min read
Technology: The Great Equalizer
The need for better work-life balance is greater than ever before. Employees are asking for more flexibility as digital...
June 15 2 min read
Communications in College: Not Just a Degree
As we look towards a hopeful post-pandemic future, academia is one of those areas that not only provides unique case...
May 04 4 min read
What Is Unified Communications as a Service (UCaaS)?
Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely...
April 27 5 min read
Empowering the Connected Agency
It’s All About Empowerment If you’re reading this as a decision-maker within a government agency –...
April 13 3 min read
The Flexible Workforce of the Future
Work from Anywhere Over the past couple of years, we’ve adapted and learned a lot along the way. We’ve...
April 04 2 min read
The Incredible Growth of Cloud-Based Communications
The Importance of the Cloud How many sectors have seen 82% growth within the past few years? If your answer had...
March 04 2 min read
Latest Blogs
The Five Best Cloud-Based Alternatives to Microsoft Teams
August 09 8 min read
Contact Center Automation: How It Improves Customer and Employee Experiences
August 08 7 min read
Avaya Media Processing Core Wins Most Innovative Product of 2022
August 05 5 min read
Using Data and AI to Deepen Banking Customer Relationships
July 28 3 min read
Composed Experiences – Buying a Home
July 26 2 min read
Avaya bridges the Microsoft Digital Contact Center Divide
July 22 2 min read
