Effortless

Effortless

The word that best describes the future is “Effortless.” The progression of on-demand technologies combined with our increased ability to control these technologies puts us all on a trajectory toward the future of effortless. However, effortless experiences will not just happen, they must be composed.

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5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud

5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud

The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...

Oliver Bengtsson

December 01 3 min read

Serving the Everything Customer

Serving the Everything Customer

Today’s customers present us with a paradox – they want everything, but not all at the same time. Sometimes...

Natalie Keightley

November 12 2 min read

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It’s Time to Compose a Better Home Office Experience

According to recent Avaya research, businesses are focused on equipping their employees with new tools to enable remote...

Jabeen Manzoor

November 05 4 min read

The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work

The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work

We have learned a lot about remote work since the emergence of COVID-19. Most businesses didn’t have contingency...

Simon Harrison

October 27 3 min read

Introducing Avaya OneCloud

Introducing Avaya OneCloud

The few short months I have been at Avaya have been an amazing journey and I am so proud of the critical work of the...

Simon Harrison

August 07 4 min read

Your Customer Experience Is Only as Great as Your AI-Infused Knowledge and Insights

Your Customer Experience Is Only as Great as Your AI-Infused Knowledge and Insights

It is incredibly exciting to imagine how data and analytics will transform entire industries. Ninety percent of the...

Natalie Keightley

May 18 3 min read

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60% of Healthcare Payers are Accelerating IT Modernization: Here’s Where We’re Headed

60% of Healthcare Payers are Accelerating IT Modernization: Here’s Where We’re Headed

Each year, Frost & Sullivan presents an outlook for the healthcare space. After...

Kannan Sreedhar

May 10 3 min read

93% of Contact Centers Plan to Stay Remote or Go Hybrid. What Does That Mean for Workforce Engagement?

93% of Contact Centers Plan to Stay Remote or Go Hybrid. What Does That Mean for Workforce Engagement?

Management made sweeping changes to address their employees’ basic needs of safety and security when COVID-19...

Paul Lang

May 04 3 min read

Addressing the $1 Trillion Employee Turnover Problem: What’s Needed for Better Retention

Addressing the $1 Trillion Employee Turnover Problem: What’s Needed for Better Retention

Have you ever stopped doing business with someone not because they were unpleasant to work with, but because the service...

Paul Lang

April 28 2 min read

Today’s Customers Want Everything. Here’s How to Give it to Them.

Today’s Customers Want Everything. Here’s How to Give it to Them.

Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...

Natalie Keightley

April 20 3 min read

Healthcare Payers Need to Update their Technology to Compete

Healthcare Payers Need to Update their Technology to Compete

This blog was written by Elka Popova, Frost & Sullivan, Connected Work & Digital Experience Vice President and...

Avaya Staff

April 09 3 min read

4 Things Holding Your Business Back from Delivering Amazing Customer Service

4 Things Holding Your Business Back from Delivering Amazing Customer Service

Successful organizations understand the importance of customer service and go above and beyond to excite and impress....

Paul Lang

April 07 3 min read

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Remote work has been an overwhelming success, but it won’t keep employees out of the office full-time as the world...

Oliver Bengtsson

June 17 2 min read

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As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader

As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader

After a year unlike any other – overnight remote workforce migration, distance learning, new digital lifestyles...

Paul Relf

May 11 2 min read

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....

Scott Hanwell

March 11 3 min read

Remote Work is here to stay. Make it Work with a Unified Communications solution from the Cloud

Remote work is here to stay. Make it work with UCaaS.

More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...

Scott Hanwell

March 09 3 min read

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...

Brian Baumgart

February 24 4 min read

4 Things That Need to Happen in 2021 to Fix the Distance Learning Crisis

4 Things That Need to Happen in 2021 to Fix the Distance Learning Crisis

Where do we begin when discussing the current state of education? Schools quickly pivoted to remote learning in some...

Jenifer Bond

December 30 4 min read

‘Work from Anywhere’ is Here to Stay: Should You Keep Your Current Collaboration Tools?

‘Work from Anywhere’ is Here to Stay: Should You Keep Your Current Collaboration Tools?

With 2020 nearly in the rear-view mirror, the many challenges it has thrown are likely to have long term effects, not...

Oliver Bengtsson

December 08 4 min read