Experiences That Matter
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Recent Posts
Think Good Customer Experience is Obvious? Think Again.
November 14 3 min read
The Subscription Economy Now Includes Your Business Desktop Devices
November 12 2 min read
November 07 2 min read
The State of AI In 2020: 35 Stats to Know
November 05 4 min read
Three Reasons Why You Need to Attend Avaya Engage 2020
October 24 2 min read
A Buyer’s Guide to Intelligent Virtual Agents
October 21 4 min read
Team Collaboration
View All Team Collaboration Posts
Recommended
The Subscription Economy Now Includes Your Business Desktop Devices
If forced to pay for our personal smart mobile devices all at once, how many of us would have the latest devices? ...
November 12 2 min read
A Buyer’s Guide to Intelligent Virtual Agents
Enterprise use of Artificial Intelligence (AI) grew 270% over the last four years, according to Gartner. Whether you...
October 21 4 min read
The Foundation for Automation in Customer Experience
When we think of ‘automation’ today we often think of artificial intelligence (AI) and chatbots. However, in...
September 05 2 min read
5 Reasons Brands Fail at Customer Experience
If I were to ask you if you understand the importance of customer experience, you would look at me like I have three...
August 26 3 min read
The Three P’s: A Mantra for Meaningful Digital Transformation
Have you ever seen an ant mill? It’s a bizarre phenomenon in which a group of ants continuously circle until they...
July 01 4 min read
Customer Experience
View All Customer Experience Posts
Think Good Customer Experience is Obvious? Think Again.
I remember the day my daughter asked me why the sky was blue. It seems simple enough; we see the sky as blue, therefore...
Chris McGugan
November 14 3 min read
Going Mobile: Creating Experiences that Matter with the Avaya Mobile Experience
As some people who follow my blogs might know, one of the key projects I lead as Avaya’s VP of Innovation is the...
September 12 3 min read
The Foundation for Automation in Customer Experience
When we think of ‘automation’ today we often think of artificial intelligence (AI) and chatbots. However, in...
September 05 2 min read
5 Reasons Brands Fail at Customer Experience
If I were to ask you if you understand the importance of customer experience, you would look at me like I have three...
August 26 3 min read
