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In Analytics, Contact Centre Data May be Left Out—Martech Can Help - Avaya

In Analytics, Contact Centre Data May be Left Out—Martech Can Help

  • Anthony Brown
  • June 21, 2018 | Estimated reading time: 2 minutes to read
  • Responsibility for Customer Experience (CX) is spreading throughout organisations. Managing and understanding customers is no longer confined to frontline sales and contact centre staff. It…
Stop Thinking of Problems! Instead Think Experiences & Outcomes

Stop Thinking of Problems! Instead Think Experiences & Outcomes

  • Savio Tovar Dias
  • June 20, 2018 | Estimated reading time: 3 minutes to read
  • Albert Einstein said, “We cannot solve our problems with the same thinking we used when we created them.” Today, with the pace of change, true…
Employee Engagement—Cornerstone of a Successful Digital Transformation

Employee Experience—Cornerstone of a Successful Digital Transformation

  • Becky Carr
  • June 19, 2018 | Estimated reading time: 5 minutes to read
  • “Employee experience” is a catch-phrase in business that we don’t hear or talk about enough. Ask any business executive, though, and they’ll tell you the…
Three Ways to Get More From a Workforce Optimization Platform - Avaya

Three Ways to Get More Value from Your Workforce Optimization Platform

  • Mike Butts
  • June 18, 2018 | Estimated reading time: 4 minutes to read
  • It used to be that a brand consisted of a logo and a visual or verbal impression. Today, there are many factors making up—and impacting—your…
Avaya White Paper | 2018 State of Digital Transformation | IDC Research

The 2018 State of Digital Transformation: Insight into Getting It Right

  • Karen Hardy
  • June 15, 2018 | Estimated reading time: 3 minutes to read
  • At this point, business leaders clearly understand the need for digital transformation; they’ve defined top drivers for their initiatives, as well as desired outcomes. Yet…
From Kick-Off to Final Whistle, Trust the #GameChanger for All Your UC Goals

From Kick-Off to Final Whistle, Trust the #GameChanger for All Your UC Goals

  • Savio Tovar Dias
  • June 12, 2018 | Estimated reading time: 4 minutes to read
  • Football fans from across the globe will arrive in Russia this month to witness one of the world’s largest sporting events. As they get swept…