Recent Articles

Chicago American Heart Association Honors Kari’s Law & Avaya Innovation

Chicago American Heart Association Honors Kari’s Law & Avaya Innovation

  • Mark J. Fletcher, ENP
  • November 20, 2018 | Estimated reading time: 5 minutes to read
  • On December 1, five years will have passed since the tragic death of Kari Hunt. I've told this story thousands of times, and it always…
Flip the Narrative: 3 Ways to Use Your Company’s Legacy to Advantage

3 Ways to Use Your Company’s Legacy to Your Advantage

  • Becky Carr
  • November 19, 2018 | Estimated reading time: 3 minutes to read
  • When I tell friends and family about Avaya, I describe it as a marketer’s dream, and I mean that. Coming into a company with a…
Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

Personalizing Customer Self-Service at Scale with Versay’s CUE Analytics

  • Jon Alperin
  • November 16, 2018 | Estimated reading time: 3 minutes to read
  • As customers, we want personalized experiences. We want to be treated as individuals and valued each time we interact with a company. Yet, while personalized…
What Difference Does 5 Years Make?: Millennial Channel Preference

What Difference Does 5 Years Make?: Millennial Channel Preference

  • Guest Contributors
  • November 15, 2018 | Estimated reading time: 3 minutes to read
  • This blog is authored by Krista Capone, Sr. Manager, Corporate Marketing at C3i Solutions. Krista has over 10 years' experience leading marketing, branding, lead generation…
CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

CX Being Led by Humans, Not Bots—Hear More from Avaya at AI & Big Data Expo

  • Bruce Rosen
  • November 14, 2018 | Estimated reading time: 2 minutes to read
  • I’ve been on the road the past several weeks, listening to organizations describe the digital transformations they are trying to implement to improve their customer…
A Bold New Avaya

A Bold New Avaya

  • Becky Carr
  • November 12, 2018 | Estimated reading time: 3 minutes to read
  • As people, we are sum of the experiences we’ve had. We’re shaped by and forever changed based on the relationships we’ve had, the places we’ve…