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What is UCaaS

Learn how Unified Communications as a Service both expands and simplifies your communications options, so you can take collaboration to the next level for both employees and customers.

Popular Reading

The Next ‘Verse’ to Shape the Customer Experience? The YOUniverse, of Course

The Next ‘Verse’ to Shape the Customer Experience? The YOUniverse, of Course

The concepts of Metaverse, Multiverse, and now — the YOUniverse — all have important characteristics that...

Steve Brock

June 23 4 min read

Woman working in a call center with a male colleague.

What is Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

May 03 8 min read

Keys to Planning a Successful Cloud Adoption

Keys to Planning a Successful Cloud Adoption

At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications,...

Oliver Bengtsson

January 19 3 min read

Avaya at Gartner IT Symposium/Xpo 2022: Know Before You Go

Avaya at Gartner IT Symposium/Xpo 2022: Know Before You Go

Today’s organizations are navigating their way through economic and political uncertainties. While every business...

Steve Forcum

September 23 1 min read

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Trends in Attracting and Retaining Students with Next Generation Learning Tools

Trends in Attracting and Retaining Students with Next Generation Learning Tools

According to research performed by the National Student Clearinghouse, undergraduate enrollment has fallen by 662,000...

Julie Johnston

September 21 4 min read

The Importance of Communications in the Experience Economy

The Importance of Communications in the Experience Economy

Experience Matters A gifting trend has arisen in the early 21st century: experiences in lieu of physical presents. In...

April Owusu

September 07 5 min read

The Avaya Customer Experience Center: A Place to Reimagine the Future of Your Business

The Avaya Customer Experience Center: A Place to Reimagine the Future of Your Business

Avaya has always been an “experience company” – that is, focused on creating technology that delivers...

Karen Hardy

August 31 3 min read

Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

Digitalization is a double-edged sword for banks, especially when it comes to security. A massive shift to cloud and...

Alisson Moore

August 23 3 min read

Avaya bridges the Microsoft Digital Contact Center Divide

Avaya bridges the Microsoft Digital Contact Center Divide

Avaya has long believed in the power and value of open platforms and ecosystems and is offering customers the...

Eric Rossman

July 22 2 min read

Avaya’s Top Takeaways from Customer Contact Week Las Vegas 2022

Avaya’s Top Takeaways from Customer Contact Week Las Vegas 2022

Thousands of business leaders packed Caesars Forum last month for Customer Contact Week in Las Vegas, the world’s...

Diane Otto

July 19 3 min read

The Shift to Intelligent Video Conferencing

The Shift to Intelligent Video Conferencing

Aragon recently published The Aragon Research Globe™ for Intelligent Video Conferencing, 2022 and according to the...

Roger Wallman

September 21 2 min read

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Enabling Effective Hybrid Work in the Healthcare Payer Space

Enabling Effective Hybrid Work in the Healthcare Payer Space

Avaya’s research shows that healthcare payers continue to move towards hybrid work as processes evolve and...

Alisson Moore

September 14 3 min read

As Banks Go Hybrid, Workstream Collaboration Becomes Key

As Banks Go Hybrid, Workstream Collaboration Becomes Key

After a period of mass transition, new ways of working have become the norm for banks. Deutsche Bank is in the process...

Alisson Moore

September 13 3 min read

Avaya Cloud Office: How our Partnership Helps Customers Move To The Cloud

Avaya Cloud Office: How Our Partnership Helps Customers Move to the Cloud

This blog post was written by Hartie Chang, RingCentral Marketing Manager focused on Avaya Cloud Office. Migrating...

Avaya Staff

August 30 5 min read

What is Avaya Cloud Office?

What is Avaya Cloud Office?

A cloud communications solution that works the way you do, where you do, is no longer the wave of the future —...

Mike Kuch

August 26 4 min read

Shaping Effective Hybrid Work in Media & Entertainment

Shaping Effective Hybrid Work in Media & Entertainment

Hybrid work is growing among media & entertainment (M&E) companies, with leaders like Viacom and Comcast aiming...

Alisson Moore

August 15 3 min read

The Five Best Cloud-Based Alternatives to Microsoft Teams

The Five Best Cloud-Based Alternatives to Microsoft Teams

Microsoft Teams is a common choice for organizations that need a unified communications (UC) solution and already rely...

Mike Kuch

August 09 8 min read