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“The Experience”—New for Your Podcast Playlist

The new Avaya podcast series "The Experience" offers thought-provoking conversations about how your enterprise can gain advantage in the Experience Economy by creating memorable interactions for customers and employees alike.

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Building Effortless

Building Effortless

As outlined in a previous blog, AI-powered experiences platforms have emerged as a new foundation for the effortless...

Steve Brock

October 17 7 min read

What is CCaaS?

What is Contact Center as a Service (CCaaS)?

Contact center as a service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

September 09 8 min read

Today’s Customers Want Everything. Here’s How to Give it to Them.

Today’s Customers Want Everything. Here’s How to Give it to Them.

Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...

Natalie Keightley

April 20 3 min read

Fifteen Ways Avaya OneCloud CCaaS Delivers a Holistic Customer and Employee Experience

Fifteen Ways Avaya OneCloud CCaaS Delivers a Holistic Customer and Employee Experience

Connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers...

Mike Butts

October 21 2 min read

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Building Effortless

Building Effortless

As outlined in a previous blog, AI-powered experiences platforms have emerged as a new foundation for the effortless...

Steve Brock

October 17 7 min read

Why Healthcare Organizations are Failing at Patient Engagement

Why Healthcare Organizations are Failing at Patient Engagement

For most of us, the term “patient engagement” seems straightforward. Patients who come in for their annual...

Jim Rogers

October 05 4 min read

Introducing The Experience Podcast Series

Introducing The Experience Podcast Series: Bringing to Life the Future of Experiences

Introducing The Experience Podcast Series: Bringing to Life the Future of Experiences At Avaya, we believe that when...

Steve Forcum

September 29 1 min read

What is CCaaS?

What is Contact Center as a Service (CCaaS)?

Contact center as a service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

September 09 8 min read

Avaya Further Increases its Focus on Healthcare and Enhancing the Patient Experience

Avaya Further Increases its Focus on Healthcare and Enhancing the Patient Experience

According to EY, over the next three years 81% of organizations across the healthcare ecosystem are planning to phase...

Frank Ciccone

August 17 2 min read

Guaranteeing a Successful Total Experience Strategy

Guaranteeing a Successful Total Experience Strategy

Last year, Gartner predicted that Total Experience (TX) will revolutionize business in 2021. In short, TX challenges...

Mike Butts

July 22 3 min read

Enabling a Successful Workforce in the Work from Anywhere Age

Enabling a Successful Workforce in the Work from Anywhere Age

As businesses begin to move forward in a new era of work, there are still many unknowns. But what’s clear is that...

Faye Tylee

July 06 3 min read

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Avaya is named a Leader in Unified Communications and Collaboration by Aragon Research

Avaya is named a Leader in Unified Communications and Collaboration by Aragon Research

The past 15 months have been quite a ride. Almost on a dime, organizations across virtually every industry had to...

Mike Kuch

June 28 3 min read

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Remote work has been an overwhelming success, but it won’t keep employees out of the office full-time as the world...

Oliver Bengtsson

June 17 2 min read

As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader

As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader

After a year unlike any other – overnight remote workforce migration, distance learning, new digital lifestyles...

Paul Relf

May 11 2 min read

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....

Scott Hanwell

March 11 3 min read

Remote Work is here to stay. Make it Work with a Unified Communications solution from the Cloud

Remote work is here to stay. Make it work with UCaaS.

More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...

Scott Hanwell

March 09 3 min read

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...

Brian Baumgart

February 24 4 min read