Recent Articles

Avaya 2018 Month of Giving: Giving Back Makes a Company Stronger

Avaya 2018 Month of Giving: Giving Back Makes a Company Stronger

  • Becky Carr
  • September 24, 2018 | Estimated reading time: 4 minutes to read
  • When you go on a job interview, you—as the candidate—are interviewing the company as much as the company is interviewing you. My decision to join…
Avaya CPaaS: A Communications Platform for Today and Tomorrow

Avaya CPaaS: A Communications Platform for Today and Tomorrow

  • Andrew Prokop
  • September 20, 2018 | Estimated reading time: 6 minutes to read
  • I’ve looked at clouds from both sides now… —Joni Mitchell It wasn’t that long ago that ownership was everything. I bought CDs for music and…
Why Artificial Intelligence Now—and Why in Customer Care?

Why Artificial Intelligence Now—and Why in Customer Care?

  • Guest Contributors
  • September 19, 2018 | Estimated reading time: 3 minutes to read
  • Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and…
Customer Grievances Beyond the Grave: Why Experiences Matter

Customer Grievances Beyond the Grave: Why Experiences Matter

  • Chris McGugan
  • September 18, 2018 | Estimated reading time: 4 minutes to read
  • I recently chipped away at the issue of companies poorly incorporating voice of the customer (VoC) insights into the experiences they deliver (according to Gartner,…
Purpose-Driven Marketing: A Social Conscious Does a Company Good

Purpose-Driven Marketing: A Social Conscience Does a Company Good

  • Becky Carr
  • September 17, 2018 | Estimated reading time: 5 minutes to read
  • My children are millennials and the way they are growing up is much different from the way I did. Take for example the amount of…
Avaya at GITEX—Giving Businesses a Decisive Edge in the Digital Economy

Avaya at GITEX—Giving Businesses a Decisive Edge in the Digital Economy

  • Nidal Abou-Ltaif
  • September 10, 2018 | Estimated reading time: 2 minutes to read
  • October is coming, and with it―the 38th GITEX Technology Week. Imagine: in 1981, its first year, the fastest modes of communication between companies were the…