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Avaya Experience Platform Private Cloud

Dedicated enterprise CX in the cloud.

Business professionals discussing work in an office

Endless possibilities for your enterprise.

Avaya Experience Platform Private Cloud (formerly Avaya Enterprise Cloud, contact center bundles) enables organizations to reshape Customer Experiences through intelligent contact center capabilities enabling organizations to deliver delightful experiences, respond effectively to customer needs, and nurture loyalty.  Running on a dedicated instance of Microsoft Azure, organizations can innovate at their own pace to drive and accelerate positive business outcomes.

Contact center capabilities in AXP Private Cloud.

Your intelligent contact center delivered seamlessly.

  • Features designed for a large-volume call center
  • Automatic call distribution and voice call reporting
  • Intelligent skills-based routing and queuing
  • Agent desktop client
  • Integrated call recording for compliance
  • Performance tracking, interactive training, workforce scheduling tools
  • Call and screen recording for compliance, analytics for insights
  • Microsoft Teams contact center direct routing certified
Female call center agents

Dedicated to your organization.

Avaya provides a seamless contact center experience that combines the best of on-premises and cloud solutions without any interruptions to your operations.

  • Comprehensive capabilities for intelligent, robust contact centers including Microsoft Teams contact center direct routing certified.
  • Ideal choice for large enterprise organizations and government entities with extensive reach, dispersed workforce, complex environments, and dedicated contact center personnel.
Call handler colleagues

Deliver a total experience contact center, seamlessly.

 

Put a customer-first approach at the center of your organization with a dedicated cloud contact center that offers carrier-grade cloud-based capabilities, helps lower complexity, streamlines the cloud journey through centralized architecture, and provides powerful personalization options and cost savings with a pay-per-agent model.

Transform your communications

All-in-one capabilities, robust service bundles, seamless integrations—you’re all set for continuous innovation.

Stay secure and compliant

Get and stay fully compliant and protected with end-to-end security and built-in recovery measures that are designed for scale.

Find your perfect fit

Work with an unrivaled system always ready in your dedicated cloud instance, with either predefined architecture or a tailored integration.

Large organizations innovate with AXP Private Cloud

Digital transformation has become a necessity, and companies are continuously looking for ways to remain competitive. Cloud technology has revolutionized business operations by offering scalability, flexibility, and cost savings.

Let our ACES expert staff help.

The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.

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Learn more about AXP Private Cloud

Infographic

Companies are making huge strides with customer experience

See the latest on key technology and operational changes at play in CX projects, in this infographic from industry analysts...

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Video

Migrating to Avaya Enterprise Cloud without disrupting lifesaving work

See how a healthcare non-profit chose their journey and benefitted from moving to a private cloud. 

Watch video

Blog

Transition to the cloud on your terms.

Avaya provides the path to Cloud that your business needs—one with great ROI, the latest innovations, and minimal disruption....

Read the Blog

Blog

Securing your customer experience through biometric authentication with Avaya Hybrid Cloud Services

Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents.

Read the blog

Infographic

Navigating on-premises & hybrid contact centers

Metrigy research shows companies migrating to cloud capabilities--while still running current on-premises solutions.

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Report

Connecting experiences from employees to customers

Constellation Research discusses five trends that are evolving the contact center into a strategic business asset.

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Blog

Avaya Enterprise Cloud: hybrid communications for large organizations

Our seamless hybrid cloud experience combines on-premises and cloud solutions without disrupting your operations.

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White Paper

Enterprise-class cloud communications without compromise

Learn how to unlock the enterprise value of a dedicated cloud by choosing the right solution.

Download the white paper

Fact Sheet

Dedicated entirely to your organization: Avaya Enterprise Cloud

Learn about our secure and powerful all-in-one cloud communication and collaboration solution for effortless experiences.

Read the fact sheet

Questions? Talk to an AXP Private Cloud expert.

Contact Avaya
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