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Avaya Experience Platform Private Cloud

Dedicated enterprise CX in the cloud.

Business professionals discussing work in an office

Endless possibilities for your enterprise.

Avaya Experience Platform Private Cloud (formerly Avaya Enterprise Cloud, contact center bundles) enables organizations to reshape Customer Experiences through intelligent voice and digital contact center capabilities enabling organizations to deliver delightful experiences, respond effectively to customer needs, and nurture loyalty.  Running on a dedicated instance of Microsoft Azure, organizations can innovate at their own pace to drive and accelerate positive business outcomes.

Dedicated to your organization.

Avaya provides a seamless contact center experience that combines the best of on-premises and cloud solutions without any interruptions to your operations.

  • Comprehensive capabilities for intelligent, robust contact centers including Microsoft Teams contact center direct routing certified.
  • Ideal choice for large enterprise organizations and government entities with extensive reach, dispersed workforce, complex environments, and dedicated contact center personnel.
Call handler colleagues

Reshape your customer and employee experiences.

Your intelligent contact center delivered seamlessly.

  • Features designed for a large-volume call center
  • Automatic call distribution and voice call reporting
  • Intelligent skills-based routing and queuing
  • Modern unified WebRTC desktop
  • Native AI noise removal
  • Microsoft Teams contact center direct routing certified
Female call center agents

Engage your agents to create happy customers.

Improve retention. Reduce attrition.

  • Record interactions automatically for compliance, analytics for insights
  • Optimize staff levels using historical trends and data
  • Monitor interactions live and help agents in real time with AI prompts, customer details, resources, and step-by-step guidance
  • Performance tracking with automatic scorecards for call recordings and interactive training
  • Workforce scheduling tools all in a single, unified view

Deliver a total experience contact center, seamlessly.

 

Put a customer-first approach at the center of your organization with a dedicated cloud contact center that offers carrier-grade cloud-based capabilities, helps lower complexity, streamlines the cloud journey through centralized architecture, and provides powerful personalization options and cost savings with a pay-per-agent model.

Transform your communications

All-in-one capabilities, robust service bundles, seamless integrations—you’re all set for continuous innovation.

Stay secure and compliant

Get and stay fully compliant and protected with end-to-end security and built-in recovery measures that are designed for scale.

Find your perfect fit

Work with an unrivaled system always ready in your dedicated cloud instance, with either predefined architecture or a tailored integration.

Large organizations innovate with AXP Private Cloud

Digital transformation has become a necessity, and companies are continuously looking for ways to remain competitive. Cloud technology has revolutionized business operations by offering scalability, flexibility, and cost savings.

Let our ACES expert staff help.

The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.

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Learn more about AXP Private Cloud

Questions? Talk to an AXP Private Cloud expert.

Contact Avaya
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