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Avaya Experience Platform On–Prem

Enabling call center agents to deliver a great experience.

Portrait of a female call center agent working in her office

Add exceptional services that lead to deeper loyalty.

With Avaya Experience Platform On-Prem (formerly Avaya Call Center Elite), you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya innovations to your contact center. All without disrupting your current operations.  

Make it easier for employees to do their jobs.

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Enable a work-from-anywhere contact center.

Keep pace with trends and run a contact center that’s fully remote or a blend of in-the-office and at-home staff. Cloud agents and teams can work from anywhere, with consistent capabilities.

Businesswoman using smart phone in office

Connect your knowledge workers.

A voice/video app connects agents with your experts outside the contact center who can meet directly with customers as needed. This collaboration solution works on any device, in any location, and includes calling, contacts, logs, IM, and calendar integration.

Empower contact center team

Empower your entire contact center team.

  • Use enterprise call recording, tagging, and archiving to increase compliance and liability protection.
  • Surface actionable intelligence for thousands of unstructured recorded calls.
  • Coach employees with automated quality management.
  • Simplify hiring, forecasting, and scheduling.
  • Optimize staffing while minimizing overtime.
Develop business process integrations for contact center

Develop business process integrations for your contact center.

  • Integrate business and communications apps from cloud to cloud or from on-premises to cloud.
  • Efficiently develop and integrate applications for business solutions by leveraging Web Services interfaces, SDKs, and REST APIs.
  • Access call processing, media, and administrative capabilities via enhanced telephony APIs, protocols, web services, and REST APIs.

Deploy, manage, expand—you have options.

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Upgrade now

Keep software current to maximize performance.

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Cloud your way

Modernize your customer experience:

  • With AXP Private Cloud transition your on premises to a secure and dedicated instance on Microsoft Azure.
  • Add cloud-based AXP Public Cloud capabilities to let customers connect how they want and give employees all the tools to meet customers’ needs.
Customer care representative sitting on chair at home

At your service

Stay up to date and running smoothly with Avaya Managed Services:

  • Work with a single point of contact for support.
  • Reduce the risk of outages with proactive problem prevention, rapid resolution, and continual optimization.
  • Reduce IT workloads and accelerate deployments.

Innovate without disruption.

Modernize your customer experience. With Avaya, maintain your existing call center while incorporating new cloud capabilities.

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Explore research & resources:

Fact Sheet

Avaya Call Management System

This integrated analysis and reporting solution keeps you in touch with everything that’s going on in your contact center.

Read the fact sheet

White Paper

Why premises-based communication systems make sense

Commfusion explores how Avaya customers can choose deployments on-premises, in the cloud, or as a hybrid of both.

Read the white paper

Fact Sheet

AXP On-Prem call center solution

Deliver a personalized customer experience that builds your brand and fosters long-term loyalty.

View the factsheet

Industry recognition for AXP On-Prem contact center solutions:

Aragon Globe Leader 2023 Logo
Avaya Named a Contact Center Leader for Fourth Straight Year
TrustRadius 2022 Top Rated Award
MetriStar Top Provider for Workforce Optimization Platform 2022
TMC 2022 CUSTOMER Product of the Year Award Logo
Ventana Research Names Avaya Exemplary Vendor in Agent Management
Ventana Research Names Avaya a Top CCaaS Provider

What’s next for your AXP On-Prem?

Contact Avaya
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