Connect your employees to your customers across the channels they use most.
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Explore your options for communications innovation.
Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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BUSINESS NEED
Wow your customers—without fracturing day-to-day operations.
To engage with customers across more touchpoints, you need to innovate. The cloud can deliver what you need, but maybe you aren’t ready for a full-cloud solution. Avaya’s hybrid cloud options let you move at your pace. Start by just adding cloud capabilities to your on-premises platform. Or take a faster path to the cloud with an environment that’s built just for you.
Deliver an enriched customer experience by adding a cloud-based solution to what you already have—like Avaya Aura Platform. No need to rip and replace.
Layer on innovations of the Avaya Experience Platform. Let customers connect how they want. Give employees all the tools to meet customers’ needs.
First, transition your current on-premises platform to Avaya Enterprise Cloud. You keep the familiar Avaya solution you have now—such as Avaya Aura Platform and Avaya Call Center Elite— just in a dedicated instance on Microsoft Azure, the market-leading cloud that delivers savings, scalability, and security. There’s no disruption for customers and no training needed for employees.
Next, easily modernize your customer experience by adding Avaya Experience Platform capabilities.
Maximize contact center performance and connect to customers wherever they are. Define seamless experiences across channels including voice, video, chat, messaging, and more.
The Avaya platform you know, running in a secure, flexible cloud just for you. Expand contact center and unified communications as needed to expand your capabilities.
Industry experts agree that when it comes to your communications solution, one size does not fit all. It’s crucial to have choices and a plan tailored to your business needs.
Why premises-based communication systems make sense
Commfusion explores how Avaya customers can choose deployments on-premises, in the cloud, or as a hybrid of both.
Migration to the hybrid cloud
Ventana explains hybrid cloud as a balanced approach that lets you improve experiences while still running your current solutions.
Enterprise-class cloud communications without compromise
Frost & Sullivan discusses how to unlock the enterprise value of a dedicated cloud by choosing the right solution and vendor.
The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to help you achieve new cloud-based customer experiences while maintaining operational continuity.
Let us help keep you up-to-date and running smoothly on the back end, so you can focus on pushing your business forward.
Cloud innovation research & resources:
Infographic
Navigating on-premises & hybrid contact centers
Metrigy research shows companies migrating to cloud capabilities--while still running current on-premises solutions.
Read the white paper
eBook
See how to innovate your way
Don’t compromise to gain functionality you need. With Avaya, add cloud-based capabilities to your existing infrastructure.
Open the eBook
Blog
Avaya delivers cloud CX with a continued commitment to on-premises customers
One size does not fit all, Avaya gives you choices.
Read the blog
Podcast
The new hybrid cloud playbook
Avaya talks with Aragon Research about why enterprises should consider hybrid cloud when innovating their communications.
Listen to the podcast
Stop debating about cloud—go hybrid
Take a path that doesn’t break what you have, putting customer relationships and business at risk.
Analyst Report
Gartner on cloud strategy vs. cloud adoption plan
A cloud strategy answers what is needed and why, a cloud adoption plan explains how and when transition occurs.
Read the report
Why enterprises need innovation without disruption
Deliver continuous innovation without requiring a platform change.
Start a hybrid cloud upgrade.