Jan 2023: This report analyzes major providers in the market on their Conversational AI capabilities and future trends. Conversational AI in the contact center is a must for any organization looking to live up to customers' new—and high—engagement expectations.

Nov 2022: The 15^th Annual Ventana Research Digital Leadership Award for Marketing recognizes the use of technology and applications that best exemplify leadership in marketing. This year, the award goes to Avaya for our Customer Storytelling Program.

Nov 2022: For the fourth straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Centers.  Avaya Experience Platform uses automation and intelligence to drive a better experience for both customers and the employees who serve them.

October 2022: Avaya OneCloud UCaaS wins a 2022 TMC Cloud Computing Excellence Award. The award honors vendors that have most effectively leveraged cloud computing in their efforts to bring new, differentiated services and solutions to the market.

October 2022: Avaya remains a leader in the sixth edition of the Aragon Research Globe for UC&C, recognized for delivering complete UC&C and integration of UC and contact center through Avaya OneCloud solutions.

August 2022: Aragon Research recognized Avaya as a Market Leader in the Intelligent Video Conferencing Globe, 2022, with video conferencing a key capability of Avaya OneCloud.

August 2022: Avaya Media Processing Core is the UC Today 2022 Most Innovative Product of the Year. This unparalleled solution moves media processing from devices to the cloud, giving companies the ability to easily build on existing assets, connect capabilities, and use the same technology for both employees and customers.

July 2022: Avaya receives The Asia-Pacific Healthcare Technology Industry Excellence in Best Practices award for its innovative healthcare solutions that create better patient care access.

June 2022: Avaya was named a winner of a People’s Choice Stevie Award for Favorite New Products for Avaya OneCloud in the 20th Annual American Business Awards.

May 2022: Avaya OneCloud CCaaS has received the 2022 Top-Rated badge on TrustRadius. This reward is based on verified user feedback, and helps distinguish solutions with excellent customer satisfaction scores.

April 2022: Avaya was named the winner of a Gold Stevie Award in the Emerging Technology category for Avaya OneCloud at the 20^th Annual American Business Awards. 

March 2022: Global, integrated media company TMC named Avaya OneCloud UCaaS as a recipient of a 2022 Internet Telephony Product of the Year award. TMC said in the opinion of their judges and editorial team, Avaya OneCloud UCaaS has proven to be among the best communications and technology solutions available on the market.

March 2022: Avaya OneCloud CCaaS wins the 2022 CUSTOMER Product of the Year Award. The award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. It highlights products which enable their clients to meet and exceed the expectations of their customers.

March 2022: CRN, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2022 Partner Program Guide, recognizing our Avaya Edge Partner Program for the 14^th consecutive year. 

March 2022: The Top Provider ranking recognizes technology providers whose customers achieved high business success and achieved above-average customer sentiment ratings. Avaya received such scores, and our customers have documented business success using our Workforce Optimization product.

March 2022: Peer Review Platform SoftwareReviews.com positioned Avaya OneCloud in the Emotional Footprint Champion Quadrant in the 2021 Contact Center as a Service (CCaaS) Category. 

February 2022: Avaya is a winner for the Best Use of Telephony/Unified Communications in Cloud Computing. Head of Operations for the Cloud Awards, James Williams, said, “Avaya is a worthier-than-ever winner of a Cloud Award, taking cloud technologies to new heights. It was a real pleasure to see them come top in their category and shows how much they impressed the panel with their market-leading innovations.”

February 2022: Frost & Sullivan presents Avaya with the 2022 North American Government Communications, Collaboration and Customer Experience Solutions Competitive Strategy Leadership Award. Avaya is noted to excel in many of the criteria in delivering compelling communications, collaboration and customer experience (CX) solutions to government organizations.

February 2022: With leadership in four Aragon Globe reports—Unified Communications and Collaboration, Video Conferencing, Intelligent Contact Center, and now Team Collaboration—Avaya is a rare vendor that provides both customers and employees a true Total Experience.

January 2022: The 2022 Ventana Research for Agent Management Value Index assessment recognizes Avaya’s commitment and dedication to driving better experiences for both customers and employees.

December 2021: Global, integrated media company TMC named Avaya Spaces as a 2021 TMCnet Video Conferencing Excellence Award winner. The award honors the best and most innovative platforms offering the best experience for today's teleworkers, remote meetings, and video conferences that the industry has to offer as judged by the editors of TMCnet.

October 2021: Avaya makes the list for the second consecutive year. Forbes and Statista selected the World’s Best Employers 2021 based on an independent and anonymously administered survey of more than 150,000 workers in 58 countries across the globe.

October 2021: The award goes to Avaya Cloud Office, our all-in-one app lets people work everywhere and every way business does. Avaya is honored for their achievement in bringing innovation and excellence to the market.

September 2021: Avaya Spaces End User Training wins three awards for excellence in the categories Best Use of Video for Learning (silver), Best Customer Training Program (bronze), and Best Advance in Custom Content (bronze). Brandon Hall Group COO and leader of the HCM Excellence Awards Program Rachel Cooke said, “Brandon Hall Group Excellence Awards in 2021 provide much-needed and well-deserved recognition to organizations that went above and beyond to support their stakeholders during the unprecedented disruption of the COVID-19 pandemic.”

September 2021: Frost & Sullivan presents Avaya with the 2021 North American CPaaS Competitive Strategy Leadership Award, citing our capabilities in composable solutions for creating better customer and user experiences.

September 2021: Avaya CCaaS wins for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. This award distinguishes vendor's success as innovators, thought leaders, and market movers in the contact center and customer care industries.

August 2021: Avaya OneCloud CPaaS, our AI-powered platform that creates and delivers customer experiences that are composed in-the-moment, won "Best CPaaS Platform" at the prestigious UC Today 2021 Awards.

July 2021: For the third straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Centers.  Avaya OneCloud CCaaS uses automation and intelligence to drive a better experience for both customers and the employees who serve them.

June 2021: Avaya’s great scores come from top ratings in technical features, reliability, audio performance, and overall innovation. Customers give high marks to Avaya’s UCaaS capabilities and quality.

June 2021: This Metrigy award is based on customer ratings and quantitative metrics correlating product use with measurable business success. Avaya Workforce Optimization customers reported a 7.5% decrease in operational costs and a 51.1% improvement in agent efficiency.

May 2021: In its Contact Center in the Cloud Value Index 2021, Ventana evaluates CCaaS vendors for product and customer experience, capabilities, cost-effectiveness, and more. Ventana classifies Avaya as Innovative, notable for capabilities and usability.

May 2021: Avaya moves up to Market Leader in the 2021 Aragon Research Globe for Video Conferencing. Recognized for upgraded AI capabilities and enabling the composable enterprise with unique seamless workflows and vertical apps.

April 2021: Avaya is identified as a leader for the fourth consecutive year. Avaya takes collaboration beyond video conferencing with deep capabilities that keep hybrid-working teams engaged and connected throughout a project.

March 2021: Avaya Conversational Intelligence wins the 2021 CUSTOMER Product of the Year Award. Avaya harnesses the power of Artificial Intelligence and Natural Language Processing to substantially increase employee performance in real-time, reduce after-call work, initiate workflow actions, enhance regulatory compliance, and summarize interaction details into actionable intelligence that contact centers can use to improve operations and the overall customer experience.

March 2021: These awards recognize vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. Avaya Vantage is highlighted as one of the products that enable clients to meet and exceed the expectations of their customers. The reimagined Avaya Vantage is an all-in-one meeting solution that includes a built-in conferencing camera, codec, and microphones to enable an exceptional collaboration experience without requiring the use of a laptop.

December 2020: Avaya Cloud Office is on the list, notable for its calling, video, and collaboration features, as well as service plans, a cost-saving equipment management model, SIP trunking, and extensive support.

December 2020: Frost & Sullivan presents Avaya with the 2020 North American Communications and Collaboration Solutions for Healthcare Competitive Strategy Leadership Award, highlighting our end-to-end portfolio of flexible solutions that are readily adapted to the healthcare industry.

December 2020: Avaya makes the publication’s annual list. Companies are selected based on publicly available key performance indicators derived from CSR Reports, Sustainability Reports, and Corporate Citizenship Reports as well as an independent survey of U.S. residents.

November 2020: Avaya Cloud Office makes the list for its variety of feature-rich, cloud-based phone system packages.

October 2020: These awards recognize hardware, software, devices/peripherals, applications, and services that help society and businesses function effectively in the face of challenges caused by pandemics.

October 2020: Avaya OneCloud CCaaS makes Digital.com’s list of the year’s 15 Best Call Center Software. Each winning company was evaluated for offering enhanced customer support tools, customized solutions for multiple industries, and basic features.

October 2020: Frost & Sullivan presents Avaya with the 2020 Asia-Pacific Inbound Contact Routing Systems Market Leadership Award, recognizing our leadership position where we continue to lead in the development of innovative contact routing solutions including automated, live agent, and omnichannel cloud solutions.

October 2020: Avaya makes the list. Forbes and Statista selected the World’s Best Employers 2020 based on an independent and anonymously administered survey of more than 160,000 workers in 58 countries across the globe.

October 2020: Frost & Sullivan presents Avaya with the 2020 Southeast Asia Contact Center Applications Market Share Leadership Award, recognizing our leadership position in the Southeast Asia contact center applications market region delivering innovative, intelligent, and secure services.

September 2020: Avaya is a nominated winner, chosen as one of the B2B tech providers who has risen to the occasion during the COVID-19 pandemic and provided ways to assist and support employees, clients, and communities above the call of duty.

September 2020: TSIA recognizes Avaya for our innovation in subscription offers. Avaya OneCloud Subscription gives every company a personalized cloud journey.

July 2020: Frost & Sullivan presents Avaya with the 2020 Malaysia Contact Center Application Vendor of the Year Award, recognizing our leadership position of our contact center solutions by combining AI and automation capabilities to provide seamless and context-driven customer experiences.

July 2020: Avaya Cloud Office, rapidly expanding to new markets worldwide, is named a for enabling enterprises to leverage cloud communications to digitally transform their workforces.

July 2020: Avaya OneCloud CCaaS is recognized for demonstrating innovation, quality and unique features that have had a positive impact on the customer experience.

July 2020: Avaya makes the list of providers “that are simplifying customer interactions and enabling streamlined business communication with innovative, cloud-based omnichannel contact center solutions.”

June 2020: For the second straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Center.  

June 2020: Avaya Cloud Office won CUSTOMER magazine’s 2020 Unified Communications Product of the Year Award, which honors the most innovative unified communications products and solutions available over the past year.

June 2020: Turn any space into a cloud-enabled collaboration room—the Avaya Collaboration Unit, a simple to use, all-in-one video meeting solution, receives a Product of the Year Award.

June 2020: Frost & Sullivan presents Avaya with the 2020 Global IP Desktop Phones Product Line Strategy Leadership Award, recognizing our portfolio of advanced phones and endpoints.

June 2020: Frost & Sullivan presents Avaya with the 2020 Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization.

May 2020: Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, is a 2020 CUSTOMER magazine Product of the Year Award winner.

April 2020: CRN, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2020 Partner Program Guide, recognizing our Avaya Edge Partner Program for the 11^th consecutive year. 

April 2020: Avaya is identified as a leader for the third consecutive year based on innovative cloud offerings that include completeness of strategy and performance in addressing customer needs.

April 2020: Avaya Spaces wins the Editor's Choice Award from Managed.IT Magazine, which describes Avaya Spaces as “a completely cloud-based option that is intended to be as easy to use and accessible as the consumer tools people have become used to, whilst also offering enterprise-level security, with at rest and in-transit encryption."

April 2020: We’re honored to announce Avaya Spaces is the winner of “Best Innovation for Meeting Rooms” at Enterprise Connect 2020.

March 2020: The Visa Global Registry of Service Providers puts Avaya “On the List” as a service provider demonstrating compliance with the Payment Card Industry Data Security Standard (PCI DSS).