Recognition and Awards

Avaya receives recognition for innovation, service, and leadership from industry analysts and influencers, from our partners, and most importantly, from our customers. See some of our achievements below.

Aragon Research Globe for Intelligent Contact Centers, 2022

Aragon Research Globe for Intelligent Contact Center, 2022

Nov 2022: For the fourth straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Centers.  Avaya Experience Platform uses automation and intelligence to drive a better experience for both customers and the employees who serve them.

The Aragon Globe for Unified Communications and Collaboration, 2022

TMC Cloud Computing Award for Avaya OneCloud UCaaS, 2022

October 2022: Avaya OneCloud UCaaS wins a 2022 TMC Cloud Computing Excellence Award. The award honors vendors that have most effectively leveraged cloud computing in their efforts to bring new, differentiated services and solutions to the market.

The Aragon Globe for Unified Communications and Collaboration, 2022

Aragon Research Globe for Unified Communications and Collaboration, 2022

October 2022: Avaya remains a leader in the sixth edition of the Aragon Research Globe for UC&C, recognized for delivering complete UC&C and integration of UC and contact center through Avaya OneCloud solutions.

The Aragon Research Globe for Intelligent Video Conferencing, 2022

The Aragon Research Globe for Intelligent Video Conferencing, 2022

August 2022: Aragon Research recognized Avaya as a Market Leader in the Intelligent Video Conferencing Globe, 2022, with video conferencing a key capability of Avaya OneCloud.

UC Today 2022 Most Innovative Product of the Year

UC Today 2022 Most Innovative Product of the Year

August 2022: Avaya Media Processing Core is the UC Today 2022 Most Innovative Product of the Year. This unparalleled solution moves media processing from devices to the cloud, giving companies the ability to easily build on existing assets, connect capabilities, and use the same technology for both employees and customers.

2021 Frost & Sullivan Competitive Strategy Leadership Award Logo

2021 Frost & Sullivan Competitive Strategy Leadership Award

July 2022: Avaya receives The Asia-Pacific Healthcare Technology Industry Excellence in Best Practices award for its innovative healthcare solutions that create better patient care access.

2022 People’s Choice Stevie Award Logo

2022 People’s Choice Stevie Award for Avaya OneCloud

June 2022: Avaya was named a winner of a People’s Choice Stevie Award for Favorite New Products for Avaya OneCloud in the 20th Annual American Business Awards.

TrustRadius 2022 Top Rated Award Logo

TrustRadius 2022 Top Rated Award for Avaya OneCloud CCaaS

May 2022: Avaya OneCloud CCaaS has received the 2022 Top-Rated badge on TrustRadius. This reward is based on verified user feedback, and helps distinguish solutions with excellent customer satisfaction scores.

2022 Stevie Award Logo

2022 Gold Stevie Award for Avaya OneCloud

April 2022: Avaya was named the winner of a Gold Stevie Award in the Emerging Technology category for Avaya OneCloud at the 20th Annual American Business Awards. 

TMC 2022 Internet Telephony Product of the Year Award Logo

TMC 2022 Internet Telephony Product of the Year Award

March 2022: Global, integrated media company TMC named Avaya OneCloud UCaaS as a recipient of a 2022 Internet Telephony Product of the Year award. TMC said in the opinion of their judges and editorial team, Avaya OneCloud UCaaS has proven to be among the best communications and technology solutions available on the market.

TMC 2022 CUSTOMER Product of the Year Award Logo

TMC 2022 CUSTOMER Product of the Year Award

March 2022: Avaya OneCloud CCaaS wins the 2022 CUSTOMER Product of the Year Award. The award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. It highlights products which enable their clients to meet and exceed the expectations of their customers.

2022 CRN Partner Program Guide Logo

2022 CRN Partner Program Guide

March 2022: CRN, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2022 Partner Program Guide, recognizing our Avaya Edge Partner Program for the 14th consecutive year. 

MetriStar Top Provider for Workforce Optimization Platform 2022

MetriStar Top Provider for Workforce Optimization Platform 2022

March 2022: The Top Provider ranking recognizes technology providers whose customers achieved high business success and achieved above-average customer sentiment ratings. Avaya received such scores, and our customers have documented business success using our Workforce Optimization product.

2021 Software Reviews Leader Award Logo

Software Reviews Leader 2021 for CCaaS

March 2022: Peer Review Platform SoftwareReviews.com positioned Avaya OneCloud in the Emotional Footprint Champion Quadrant in the 2021 Contact Center as a Service (CCaaS) Category. 

The Cloud Awards, 2021-2022

The Cloud Awards, 2021-2022

February 2022: Avaya is a winner for the Best Use of Telephony/Unified Communications in Cloud Computing. Head of Operations for the Cloud Awards, James Williams, said, “Avaya is a worthier-than-ever winner of a Cloud Award, taking cloud technologies to new heights. It was a real pleasure to see them come top in their category and shows how much they impressed the panel with their market-leading innovations.”

 Frost and Sullivan Best Practices Award 2022

Frost and Sullivan Best Practices Award 2022

February 2022: Frost & Sullivan presents Avaya with the 2022 North American Government Communications, Collaboration and Customer Experience Solutions Competitive Strategy Leadership Award. Avaya is noted to excel in many of the criteria in delivering compelling communications, collaboration and customer experience (CX) solutions to government organizations.

Aragon Recognizes Avaya as a Market Leader in Team Collaboration

Aragon Research Globe for Team Collaboration, 2022

February 2022: With leadership in four Aragon Globe reports—Unified Communications and Collaboration, Video Conferencing, Intelligent Contact Center, and now Team Collaboration—Avaya is a rare vendor that provides both customers and employees a true Total Experience.

Ventana Research Names Avaya a Leader in Customer Experience

Ventana Research Names Avaya a Leader in Customer Experience

January 2022: The 2022 Ventana Research for Agent Management Value Index assessment recognizes Avaya’s commitment and dedication to driving better experiences for both customers and employees.

TMC 2021 Video Conferencing Excellence Award Logo

TMC 2021 Video Conferencing Excellence Award

December 2021: Global, integrated media company TMC named Avaya Spaces as a 2021 TMCnet Video Conferencing Excellence Award winner. The award honors the best and most innovative platforms offering the best experience for today's teleworkers, remote meetings, and video conferences that the industry has to offer as judged by the editors of TMCnet.

Forbes Best Employers 2021 Logo

Forbes Best Employers 2021

October 2021: Avaya makes the list for the second consecutive year. Forbes and Statista selected the World’s Best Employers 2021 based on an independent and anonymously administered survey of more than 150,000 workers in 58 countries across the globe.

TMC 2021 Cloud Computing Excellence Award

TMC 2021 Cloud Computing Excellence Award

October 2021: The award goes to Avaya Cloud Office, our all-in-one app lets people work everywhere and every way business does. Avaya is honored for their achievement in bringing innovation and excellence to the market.

Brandon Hall Group HCM Excellence Awards

Brandon Hall Group HCM Excellence Awards

September 2021: Avaya Spaces End User Training wins three awards for excellence in the categories Best Use of Video for Learning (silver), Best Customer Training Program (bronze), and Best Advance in Custom Content (bronze). Brandon Hall Group COO and leader of the HCM Excellence Awards Program Rachel Cooke said, “Brandon Hall Group Excellence Awards in 2021 provide much-needed and well-deserved recognition to organizations that went above and beyond to support their stakeholders during the unprecedented disruption of the COVID-19 pandemic.”

Frost and Sullivan Best Practices Award 2021

Frost and Sullivan Best Practices Award 2021

September 2021: Frost & Sullivan presents Avaya with the 2021 North American CPaaS Competitive Strategy Leadership Award, citing our capabilities in composable solutions for creating better customer and user experiences.

2021 Contact Center Technology Award from Customer Magazine

2021 Contact Center Technology Award from CUSTOMER Magazine

September 2021: Avaya CCaaS wins for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. This award distinguishes vendor's success as innovators, thought leaders, and market movers in the contact center and customer care industries.

UC Today 2021 Awards

UC Today 2021 Awards

August 2021: Avaya OneCloud CPaaS, our AI-powered platform that creates and delivers customer experiences that are composed in-the-moment, won "Best CPaaS Platform" at the prestigious UC Today 2021 Awards.

Aragon Research Globe for Intelligent Contact Centers, 2021

Aragon Research Globe for Intelligent Contact Centers, 2021

July 2021: For the third straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Centers.  Avaya OneCloud CCaaS uses automation and intelligence to drive a better experience for both customers and the employees who serve them.

Avaya OneCloud UCaaS Scores High Customer Sentiment Ratings in MetriStar Study

Avaya OneCloud UCaaS Scores High Customer Sentiment Ratings in MetriStar Study

June 2021: Avaya’s great scores come from top ratings in technical features, reliability, audio performance, and overall innovation. Customers give high marks to Avaya’s UCaaS capabilities and quality.

MetriStar Top Provider for Workforce Optimization 2021

MetriStar Top Provider for Workforce Optimization 2021

June 2021: This Metrigy award is based on customer ratings and quantitative metrics correlating product use with measurable business success. Avaya Workforce Optimization customers reported a 7.5% decrease in operational costs and a 51.1% improvement in agent efficiency.

Ventana Research Names Avaya a Top CCaaS Provider

Ventana Research Names Avaya a Top CCaaS Provider

May 2021: In its Contact Center in the Cloud Value Index 2021, Ventana evaluates CCaaS vendors for product and customer experience, capabilities, cost-effectiveness, and more. Ventana classifies Avaya as Innovative, notable for capabilities and usability.

2021 Aragon Research Globe for Video Conferencing

Avaya is a Recognized Video Conferencing Market Leader

May 2021: Avaya moves up to Market Leader in the 2021 Aragon Research Globe for Video Conferencing. Recognized for upgraded AI capabilities and enabling the composable enterprise with unique seamless workflows and vertical apps.

Aragon Research Globe for Unified Communications and Collaboration, 2021

Aragon Research Globe for Unified Communications and Collaboration, 2021

April 2021: Avaya is identified as a leader for the fourth consecutive year. Avaya takes collaboration beyond video conferencing with deep capabilities that keep hybrid-working teams engaged and connected throughout a project.

Digital.com’s Best Business Phone Services of 2020

TMC 2021 CUSTOMER Product of the Year Award

March 2021: Avaya Conversational Intelligence wins the 2021 CUSTOMER Product of the Year Award. Avaya harnesses the power of Artificial Intelligence and Natural Language Processing to substantially increase employee performance in real-time, reduce after-call work, initiate workflow actions, enhance regulatory compliance, and summarize interaction details into actionable intelligence that contact centers can use to improve operations and the overall customer experience.

Digital.com’s Best Business Phone Services of 2020

TMC2021 CUSTOMER Product of the Year Award

March 2021: These awards recognize vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. Avaya Vantage is highlighted as one of the products that enable clients to meet and exceed the expectations of their customers. The reimagined Avaya Vantage is an all-in-one meeting solution that includes a built-in conferencing camera, codec, and microphones to enable an exceptional collaboration experience without requiring the use of a laptop.

Digital.com’s Best Business Phone Services of 2020

Digital.com’s Best Business Phone Services of 2020

December 2020: Avaya Cloud Office is on the list, notable for its calling, video, and collaboration features, as well as service plans, a cost-saving equipment management model, SIP trunking, and extensive support.

Frost and Sullivan Best Practices Awards 2020

Frost and Sullivan Best Practices Awards 2020

December 2020: Frost & Sullivan presents Avaya with the 2020 North American Communications and Collaboration Solutions for Healthcare Competitive Strategy Leadership Award, highlighting our end-to-end portfolio of flexible solutions that are readily adapted to the healthcare industry.

Newsweek: America’s Most Responsible Companies 2021

Newsweek: America’s Most Responsible Companies 2021

December 2020: Avaya makes the publication’s annual list. Companies are selected based on publicly available key performance indicators derived from CSR Reports, Sustainability Reports, and Corporate Citizenship Reports as well as an independent survey of U.S. residents.

Digital.com: The Best VOIP Phone Services Of 2020

Digital.com: The Best VOIP Phone Services Of 2020

November 2020: Avaya Cloud Office makes the list for its variety of feature-rich, cloud-based phone system packages.

Avaya Contact Tracing Wins 2020 TMCNet Pandemic Tech Innovation Award

Avaya Contact Tracing Wins 2020 TMCNet Pandemic Tech Innovation Award

October 2020: These awards recognize hardware, software, devices/peripherals, applications, and services that help society and businesses function effectively in the face of challenges caused by pandemics.

Digital.com: 15 Best Call Center Software of 2020

Digital.com: 15 Best Call Center Software of 2020

October 2020: Avaya OneCloud CCaaS makes Digital.com’s list of the year’s 15 Best Call Center Software. Each winning company was evaluated for offering enhanced customer support tools, customized solutions for multiple industries, and basic features.

Frost and Sullivan Best Practices Awards 2020 - Inbound Contact Routing - APAC

Frost and Sullivan Best Practices Awards 2020

October 2020: Frost & Sullivan presents Avaya with the 2020 Asia-Pacific Inbound Contact Routing Systems Market Leadership Award, recognizing our leadership position where we continue to lead in the development of innovative contact routing solutions including automated, live agent, and omnichannel cloud solutions.

Forbes Best Employers 2020 Logo

Forbes Best Employers 2020

October 2020: Avaya makes the list. Forbes and Statista selected the World’s Best Employers 2020 based on an independent and anonymously administered survey of more than 160,000 workers in 58 countries across the globe.

Frost and Sullivan Best Practices Awards 2020 - CC Apps - SEA

Frost and Sullivan Best Practices Awards 2020

October 2020: Frost & Sullivan presents Avaya with the 2020 Southeast Asia Contact Center Applications Market Share Leadership Award, recognizing our leadership position in the Southeast Asia contact center applications market region delivering innovative, intelligent, and secure services.

2020 Tech Cares Award from Trust Radius

2020 Tech Cares Award from Trust Radius

September 2020: Avaya is a nominated winner, chosen as one of the B2B tech providers who has risen to the occasion during the COVID-19 pandemic and provided ways to assist and support employees, clients, and communities above the call of duty.

TSIA 2020 STAR Award for Avaya OneCloud Subscription

TSIA 2020 STAR Award for Avaya OneCloud Subscription

September 2020: TSIA recognizes Avaya for our innovation in subscription offers. Avaya OneCloud Subscription gives every company a personalized cloud journey.

Frost and Sullivan Best Practices Awards 2020 - CC Apps - Malaysia

Frost and Sullivan Best Practices Awards 2020

July 2020: Frost & Sullivan presents Avaya with the 2020 Malaysia Contact Center Application Vendor of the Year Award, recognizing our leadership position of our contact center solutions by combining AI and automation capabilities to provide seamless and context-driven customer experiences.

TMCNet Communications Solutions Product of the Year

TMCNet Communications Solutions Product of the Year

July 2020: Avaya Cloud Office, rapidly expanding to new markets worldwide, is named a for enabling enterprises to leverage cloud communications to digitally transform their workforces.

CUSTOMER Magazine 2020 Contact Center Technology Award

CUSTOMER Magazine 2020 Contact Center Technology Award

July 2020: Avaya OneCloud CCaaS is recognized for demonstrating innovation, quality and unique features that have had a positive impact on the customer experience.

Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers

Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers

July 2020: Avaya makes the list of providers “that are simplifying customer interactions and enabling streamlined business communication with innovative, cloud-based omnichannel contact center solutions.”

The Aragon Research Globe™ for Intelligent Contact Center, 2020

The Aragon Research Globe™ for Intelligent Contact Center, 2020

June 2020: For the second straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Center.  

2020 CUSTOMER magazine Product of the Year

2020 CUSTOMER Magazine Product of the Year

June 2020: Avaya Cloud Office won CUSTOMER magazine’s 2020 Unified Communications Product of the Year Award, which honors the most innovative unified communications products and solutions available over the past year.

2020 INTERNET TELEPHONY Product of the Year Award

2020 INTERNET TELEPHONY Product of the Year Award

June 2020: Turn any space into a cloud-enabled collaboration room—the Avaya Collaboration Unit, a simple to use, all-in-one video meeting solution, receives a Product of the Year Award.

Frost and Sullivan Best Practices Awards 2020

Frost and Sullivan Best Practices Awards 2020

June 2020: Frost & Sullivan presents Avaya with the 2020 Global IP Desktop Phones Product Line Strategy Leadership Award, recognizing our portfolio of advanced phones and endpoints.

Frost & Sullivan Best Practices Awards 2020

Frost & Sullivan Best Practices Awards 2020

June 2020: Frost & Sullivan presents Avaya with the 2020 Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization.

2020 CUSTOMER magazine Product of the Year

2020 CUSTOMER Magazine Product of the Year

May 2020: Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, is a 2020 CUSTOMER magazine Product of the Year Award winner.

CRN 5-Star Rating

CRN 5-Star Rating

April 2020: CRN, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2020 Partner Program Guide, recognizing our Avaya Edge Partner Program for the 11th consecutive year. 

Aragon Research Globe for Unified Communications and Collaboration, 2020

Aragon Research Globe for Unified Communications and Collaboration, 2020

April 2020: Avaya is identified as a leader for the third consecutive year based on innovative cloud offerings that include completeness of strategy and performance in addressing customer needs.

Managed.IT Editor's Choice Award

Managed.IT Editor's Choice Award Winner

April 2020: Avaya Spaces wins the Editor's Choice Award from Managed.IT Magazine, which describes Avaya Spaces as “a completely cloud-based option that is intended to be as easy to use and accessible as the consumer tools people have become used to, whilst also offering enterprise-level security, with at rest and in-transit encryption."

Best of Enterprise Connect 2020

Best of Enterprise Connect 2020

April 2020: We’re honored to announce Avaya Spaces is the winner of “Best Innovation for Meeting Rooms” at Enterprise Connect 2020.

Visa Global Registry 2020

Visa Global Registry 2020

March 2020: The Visa Global Registry of Service Providers puts Avaya “On the List” as a service provider demonstrating compliance with the Payment Card Industry Data Security Standard (PCI DSS).

INTERNET TELEPHONY Magazine 2019 Unified Communications Excellence Award

INTERNET TELEPHONY Magazine 2019 Unified Communications Excellence Award

February 2020: Award recipients are companies recognized as true innovators in UC. Our winning Avaya OneCloud ReadyNow provides innovative features and functions in an easy-to-consume, on-demand, elastic cloud environment.

2019 Edison Patent Award Winner in Information Technology

2019 Edison Patent Award Winner in Information Technology

November 2019: Avaya inventors are recognized for innovations in computer and telephony integration.

IDC MarketScape

IDC MarketScape

August 2019: Avaya is positioned as a Leader in the IDC MarketScape Worldwide Unified Communications and Collaboration 2019 Vendor Assessment.

Network Middle East Awards 2019

Network Middle East Awards 2019

Network Middle East Innovation Awards recognise excellence in network and cybersecurity technology and implementations. Avaya is named Unified Communications Vendor of the Year.

Reseller ME Partner Excellence Awards

Reseller ME Partner Excellence Awards

April 2019: Celebrating its tenth anniversary, the Reseller ME Partner Excellence Awards salute channel-focused firms that have crafted opportunities through dedicated go-to-market approaches, and innovative strategies and offerings. It recognizes individual executives and firms that have proven profitable and resilient, despite challenging circumstances. Avaya Edge is named Partner Excellence Program of the Year.

Gartner Peer Insights Customers’ Choice

Gartner Peer Insights Customers’ Choice

April 2019: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.

Loading page...
Error: There was a problem processing your request.