Recognition and Awards

Avaya receives recognition for innovation, service, and leadership from industry analysts and influencers, from our partners, and most importantly, from our customers. See some of our achievements below.

Visa Global Registry 2020

Visa Global Registry 2020

March 2020: The Visa Global Registry of Service Providers puts Avaya “On the List” as a service provider demonstrating compliance with the Payment Card Industry Data Security Standard (PCI DSS).

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INTERNET TELEPHONY Magazine 2019 Unified Communications Excellence Award

INTERNET TELEPHONY Magazine 2019 Unified Communications Excellence Award

February 2019: Award recipients are companies recognized as true innovators in UC. Our winning Avaya OneCloud ReadyNow provides innovative features and functions in an easy-to-consume, on-demand, elastic cloud environment.

Frost & Sullivan

Frost & Sullivan Customer Value Leadership Award

December 2019: Avaya is recognized for infusing customer journey intelligence into its wide range of solutions, including Contact Center and Unified Communications & Collaboration.

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Frost & Sullivan 2019 North America Product Leadership Award

Frost & Sullivan 2019 North America Product Leadership Award

December 2019: Avaya SENTRY is recognized in the enterprise safety solutions category for delivering a transformational platform of public safety capabilities.

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2019 Edison Patent Award Winner in Information Technology

2019 Edison Patent Award Winner in Information Technology

November 2019: Avaya inventors are recognized for innovations in computer and telephony integration.

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CUSTOMER Magazine 2019 Contact Center Technology Award

CUSTOMER Magazine 2019 Contact Center Technology Award

November 2019: Avaya IX Workspaces is honored for improving customer service technology and the customer experience.

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CUSTOMER Magazine 2019 Contact Center Technology Award

CUSTOMER Magazine 2019 Contact Center Technology Award

October 2019: Avaya IX Contact Center is honored for our native integration of Afiniti Enterprise Behavioral Pairing™, which delivers unique AI and machine learning.

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TMC 2019 Communications Solutions Product of the Year

TMC 2019 Communications Solutions Product of the Year

September 2019: TMC honors Avaya Mobile Experience, which gives enterprises greater flexibility in seamlessly serving their mobile callers across the channels of their choice.

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TMC 2019 Communications Solutions Product of the Year

TMC 2019 Communications Solutions Product of the Year

August 2019: TMC says the IX Collaboration Unit—our open, all-in-one, next-gen huddle room video conferencing solution—is a “truly innovative product.”  

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IDC MarketScape

IDC MarketScape

August 2019: Avaya is positioned as a Leader in the IDC MarketScape Worldwide Unified Communications and Collaboration 2019 Vendor Assessment.

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TMC 2019 Communications Solutions Product of the Year

TMC 2019 Communications Solutions Product of the Year

August 2019: The Avaya OneCloud platform for Unified Communications and Contact Center is honored for innovation and excellence.

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TMC 2019 Unified Communications Product of the Year

TMC 2019 Unified Communications Product of the Year

July 2019: The Avaya Device Adapter Snap-in, honored for exceptional innovation, lets businesses leverage existing desktop devices as they update to new Avaya UC solutions.

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Network Middle East Awards 2019

Network Middle East Awards 2019

Network Middle East Innovation Awards recognise excellence in network and cybersecurity technology and implementations. Avaya is named Unified Communications Vendor of the Year.

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Avaya Named a Leader in Intelligent Contact Center

The Aragon Research Globe™ for Intelligent Contact Center, 2019

Avaya Named a Leader in Intelligent Contact Center Aragon Research May 2019: Avaya is recognized as a Leader in the Aragon Research Globe™ for Intelligent Contact Center.

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Reseller ME Partner Excellence Awards

Reseller ME Partner Excellence Awards

April 2019: Celebrating its tenth anniversary, the Reseller ME Partner Excellence Awards salute channel-focused firms that have crafted opportunities through dedicated go-to-market approaches, and innovative strategies and offerings. It recognizes individual executives and firms that have proven profitable and resilient, despite challenging circumstances. Avaya Edge is named Partner Excellence Program of the Year.

April 2019: Avaya is recognized as a Leader for the second consecutive year in the Aragon Research Globe™ for Unified Communications and Collaboration.

Aragon Research

April 2019: Avaya is recognized as a Leader for the second consecutive year in the Aragon Research Globe™ for Unified Communications and Collaboration.

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Gartner Peer Insights Customers’ Choice

Gartner Peer Insights Customers’ Choice

April 2019: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.

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 Aragon Research Innovation Award

Aragon Research Innovation Award

December 2018: Avaya is named a winner of the 2018 Aragon Research Innovation Award for Artificial Intelligence (AI) in People-Centric Collaboration. Aragon cites Avaya as a pioneer for AI in people-centric collaboration.

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 Gartner Peer Insights Customers’ Choice

Gartner Peer Insights Customers’ Choice

November 2018: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.

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