Avaya receives recognition for innovation, service, and leadership from industry analysts and influencers, from our partners, and most importantly, from our customers. See some of our achievements below.
September 2021: Avaya CCaaS wins for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. This award distinguishes vendor's success as innovators, thought leaders, and market movers in the contact center and customer care industries.
July 2021: For the third straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Centers. Avaya OneCloud CCaaS uses automation and intelligence to drive a better experience for both customers and the employees who serve them.
April 2021: Avaya is identified as a leader for the fourth consecutive year. Avaya takes collaboration beyond video conferencing with deep capabilities that keep hybrid-working teams engaged and connected throughout a project.
June 2021: Avaya’s great scores come from top ratings in technical features, reliability, audio performance, and overall innovation. Customers give high marks to Avaya’s UCaaS capabilities and quality.
June 2021: This Metrigy award is based on customer ratings and quantitative metrics correlating product use with measurable business success. Avaya Workforce Optimization customers reported a 7.5% decrease in operational costs and a 51.1% improvement in agent efficiency.
May 2021: In its Contact Center in the Cloud Value Index 2021, Ventana evaluates CCaaS vendors for product and customer experience, capabilities, cost-effectiveness, and more. Ventana classifies Avaya as Innovative, notable for capabilities and usability.
May 2021: Avaya moves up to Market Leader in the 2021 Aragon Research Globe for Video Conferencing. Recognized for upgraded AI capabilities and enabling the composable enterprise with unique seamless workflows and vertical apps.
March 2021: Avaya Conversational Intelligence wins the 2021 CUSTOMER Product of the Year Award. Avaya harnesses the power of Artificial Intelligence and Natural Language Processing to substantially increase employee performance in real-time, reduce after-call work, initiate workflow actions, enhance regulatory compliance, and summarize interaction details into actionable intelligence that contact centers can use to improve operations and the overall customer experience.
March 2021: These awards recognize vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. Avaya Vantage is highlighted as one of the products that enable clients to meet and exceed the expectations of their customers. The reimagined Avaya Vantage is an all-in-one meeting solution that includes a built-in conferencing camera, codec, and microphones to enable an exceptional collaboration experience without requiring the use of a laptop.
December 2020: Avaya Cloud Office is on the list, notable for its calling, video, and collaboration features, as well as service plans, a cost-saving equipment management model, SIP trunking, and extensive support.
December 2020: Frost & Sullivan presents Avaya with the 2020 North American Communications and Collaboration Solutions for Healthcare Competitive Strategy Leadership Award, highlighting our end-to-end portfolio of flexible solutions that are readily adapted to the healthcare industry.
December 2020: Avaya makes the publication’s annual list. Companies are selected based on publicly available key performance indicators derived from CSR Reports, Sustainability Reports, and Corporate Citizenship Reports as well as an independent survey of U.S. residents.
November 2020: Avaya Cloud Office makes the list for its variety of feature-rich, cloud-based phone system packages.
October 2020: These awards recognize hardware, software, devices/peripherals, applications, and services that help society and businesses function effectively in the face of challenges caused by pandemics.
October 2020: Avaya OneCloud CCaaS makes Digital.com’s list of the year’s 15 Best Call Center Software. Each winning company was evaluated for offering enhanced customer support tools, customized solutions for multiple industries, and basic features.
October 2020: Frost & Sullivan presents Avaya with the 2020 Asia-Pacific Inbound Contact Routing Systems Market Leadership Award, recognizing our leadership position where we continue to lead in the development of innovative contact routing solutions including automated, live agent, and omnichannel cloud solutions.
October 2020: Frost & Sullivan presents Avaya with the 2020 Southeast Asia Contact Center Applications Market Share Leadership Award, recognizing our leadership position in the Southeast Asia contact center applications market region delivering innovative, intelligent, and secure services.
September 2020: Avaya is a nominated winner, chosen as one of the B2B tech providers who has risen to the occasion during the COVID-19 pandemic and provided ways to assist and support employees, clients, and communities above the call of duty.
September 2020: TSIA recognizes Avaya for our innovation in subscription offers. Avaya OneCloud Subscription gives every company a personalized cloud journey.
July 2020: Frost & Sullivan presents Avaya with the 2020 Malaysia Contact Center Application Vendor of the Year Award, recognizing our leadership position of our contact center solutions by combining AI and automation capabilities to provide seamless and context-driven customer experiences.
July 2020: Avaya Cloud Office, rapidly expanding to new markets worldwide, is named a for enabling enterprises to leverage cloud communications to digitally transform their workforces.
July 2020: Avaya OneCloud CCaaS is recognized for demonstrating innovation, quality and unique features that have had a positive impact on the customer experience.
July 2020: Avaya makes the list of providers “that are simplifying customer interactions and enabling streamlined business communication with innovative, cloud-based omnichannel contact center solutions.”
June 2020: For the second straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Center.
June 2020: Avaya Cloud Office won CUSTOMER magazine’s 2020 Unified Communications Product of the Year Award, which honors the most innovative unified communications products and solutions available over the past year.
June 2020: Turn any space into a cloud-enabled collaboration room—the Avaya Collaboration Unit, a simple to use, all-in-one video meeting solution, receives a Product of the Year Award.
June 2020: Frost & Sullivan presents Avaya with the 2020 Global IP Desktop Phones Product Line Strategy Leadership Award, recognizing our portfolio of advanced phones and endpoints.
June 2020: Frost & Sullivan presents Avaya with the 2020 Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization.
May 2020: Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, is a 2020 CUSTOMER magazine Product of the Year Award winner.
April 2020: CRN, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2020 Partner Program Guide, recognizing our Avaya Edge Partner Program for the 11th consecutive year.
April 2020: Avaya is identified as a leader for the third consecutive year based on innovative cloud offerings that include completeness of strategy and performance in addressing customer needs.
April 2020: Avaya Spaces wins the Editor's Choice Award from Managed.IT Magazine, which describes Avaya Spaces as “a completely cloud-based option that is intended to be as easy to use and accessible as the consumer tools people have become used to, whilst also offering enterprise-level security, with at rest and in-transit encryption."
April 2020: We’re honored to announce Avaya Spaces is the winner of “Best Innovation for Meeting Rooms” at Enterprise Connect 2020.
March 2020: The Visa Global Registry of Service Providers puts Avaya “On the List” as a service provider demonstrating compliance with the Payment Card Industry Data Security Standard (PCI DSS).
February 2020: Award recipients are companies recognized as true innovators in UC. Our winning Avaya OneCloud ReadyNow provides innovative features and functions in an easy-to-consume, on-demand, elastic cloud environment.
December 2019: Avaya is recognized for infusing customer journey intelligence into its wide range of solutions, including Contact Center and Unified Communications & Collaboration.
December 2019: Avaya SENTRY is recognized in the enterprise safety solutions category for delivering a transformational platform of public safety capabilities.
November 2019: Avaya inventors are recognized for innovations in computer and telephony integration.
November 2019: Avaya IX Workspaces is honored for improving customer service technology and the customer experience.
October 2019: Avaya IX Contact Center is honored for our native integration of Afiniti Enterprise Behavioral Pairing™, which delivers unique AI and machine learning.
September 2019: TMC honors Avaya Mobile Experience, which gives enterprises greater flexibility in seamlessly serving their mobile callers across the channels of their choice.
August 2019: TMC says the IX Collaboration Unit—our open, all-in-one, next-gen huddle room video conferencing solution—is a “truly innovative product.”
August 2019: Avaya is positioned as a Leader in the IDC MarketScape Worldwide Unified Communications and Collaboration 2019 Vendor Assessment.
August 2019: The Avaya OneCloud platform for Unified Communications and Contact Center is honored for innovation and excellence.
July 2019: The Avaya Device Adapter Snap-in, honored for exceptional innovation, lets businesses leverage existing desktop devices as they update to new Avaya UC solutions.
Network Middle East Innovation Awards recognise excellence in network and cybersecurity technology and implementations. Avaya is named Unified Communications Vendor of the Year.
Avaya Named a Leader in Intelligent Contact Center Aragon Research May 2019: Avaya is recognized as a Leader in the Aragon Research Globe™ for Intelligent Contact Center.
April 2019: Celebrating its tenth anniversary, the Reseller ME Partner Excellence Awards salute channel-focused firms that have crafted opportunities through dedicated go-to-market approaches, and innovative strategies and offerings. It recognizes individual executives and firms that have proven profitable and resilient, despite challenging circumstances. Avaya Edge is named Partner Excellence Program of the Year.
April 2019: Avaya is recognized as a Leader for the second consecutive year in the Aragon Research Globe™ for Unified Communications and Collaboration.
April 2019: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.
December 2018: Avaya is named a winner of the 2018 Aragon Research Innovation Award for Artificial Intelligence (AI) in People-Centric Collaboration. Aragon cites Avaya as a pioneer for AI in people-centric collaboration.
November 2018: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.