Avaya receives recognition for innovation, service, and leadership from industry analysts and influencers, from our partners, and most importantly, from our customers. See some of our achievements below.
October 2020: Avaya OneCloud CCaaS makes Digital.com’s list of the year’s 15 Best Call Center Software. Each winning company was evaluated for offering enhanced customer support tools, customized solutions for multiple industries, and basic features.
September 2020: Avaya is a nominated winner, chosen as one of the B2B tech providers who has risen to the occasion during the COVID-19 pandemic and provided ways to assist and support employees, clients, and communities above the call of duty.
September 2020: TSIA recognizes Avaya for our innovation in subscription offers. Avaya OneCloud Subscription gives every company a personalized cloud journey.
July 2020: Avaya OneCloud CCaaS is recognized for demonstrating innovation, quality and unique features that have had a positive impact on the customer experience.
July 2020: Avaya makes the list of providers “that are simplifying customer interactions and enabling streamlined business communication with innovative, cloud-based omnichannel contact center solutions.”
June 2020: For the second straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Center.
June 2020: Avaya Cloud Office won CUSTOMER magazine’s 2020 Unified Communications Product of the Year Award, which honors the most innovative unified communications products and solutions available over the past year.
June 2020: Turn any space into a cloud-enabled collaboration room—the Avaya Collaboration Unit, a simple to use, all-in-one video meeting solution, receives a Product of the Year Award.
June 2020: Frost & Sullivan presents Avaya with the 2020 Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization.
May 2020: Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, is a 2020 CUSTOMER magazine Product of the Year Award winner.
April 2020: CRN, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2020 Partner Program Guide, recognizing our Avaya Edge Partner Program for the 11th consecutive year.
April 2020: Avaya is identified as a leader for the third consecutive year based on innovative cloud offerings that include completeness of strategy and performance in addressing customer needs.
April 2020: Avaya Spaces wins the Editor's Choice Award from Managed.IT Magazine, which describes Avaya Spaces as “a completely cloud-based option that is intended to be as easy to use and accessible as the consumer tools people have become used to, whilst also offering enterprise-level security, with at rest and in-transit encryption."
March 2020: The Visa Global Registry of Service Providers puts Avaya “On the List” as a service provider demonstrating compliance with the Payment Card Industry Data Security Standard (PCI DSS).
February 2020: Award recipients are companies recognized as true innovators in UC. Our winning Avaya OneCloud ReadyNow provides innovative features and functions in an easy-to-consume, on-demand, elastic cloud environment.
December 2019: Avaya is recognized for infusing customer journey intelligence into its wide range of solutions, including Contact Center and Unified Communications & Collaboration.
December 2019: Avaya SENTRY is recognized in the enterprise safety solutions category for delivering a transformational platform of public safety capabilities.
October 2019: Avaya IX Contact Center is honored for our native integration of Afiniti Enterprise Behavioral Pairing™, which delivers unique AI and machine learning.
September 2019: TMC honors Avaya Mobile Experience, which gives enterprises greater flexibility in seamlessly serving their mobile callers across the channels of their choice.
August 2019: TMC says the IX Collaboration Unit—our open, all-in-one, next-gen huddle room video conferencing solution—is a “truly innovative product.”
July 2019: The Avaya Device Adapter Snap-in, honored for exceptional innovation, lets businesses leverage existing desktop devices as they update to new Avaya UC solutions.
Network Middle East Innovation Awards recognise excellence in network and cybersecurity technology and implementations. Avaya is named Unified Communications Vendor of the Year.
Avaya Named a Leader in Intelligent Contact Center Aragon Research May 2019: Avaya is recognized as a Leader in the Aragon Research Globe™ for Intelligent Contact Center.
April 2019: Celebrating its tenth anniversary, the Reseller ME Partner Excellence Awards salute channel-focused firms that have crafted opportunities through dedicated go-to-market approaches, and innovative strategies and offerings. It recognizes individual executives and firms that have proven profitable and resilient, despite challenging circumstances. Avaya Edge is named Partner Excellence Program of the Year.
April 2019: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.
December 2018: Avaya is named a winner of the 2018 Aragon Research Innovation Award for Artificial Intelligence (AI) in People-Centric Collaboration. Aragon cites Avaya as a pioneer for AI in people-centric collaboration.
November 2018: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.