Recognition and Awards

Avaya receives recognition for innovation, service, and leadership from industry analysts and influencers, from our partners, and most importantly, from our customers. See some of our achievements below.

CUSTOMER Magazine 2019 Contact Center Technology Award

November 2019: Avaya IX Workspaces is honored for improving customer service technology and the customer experience.

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TMC 2019 Communications Solutions Product of the Year

September 2019: TMC honors Avaya Mobile Experience, which gives enterprises greater flexibility in seamlessly serving their mobile callers across the channels of their choice.

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TMC 2019 Communications Solutions Product of the Year

August 2019: TMC says the IX Collaboration Unit—our open, all-in-one, next-gen huddle room video conferencing solution—is a “truly innovative product.”  

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IDC MarketScape

August 2019: Avaya is positioned as a Leader in the IDC MarketScape Worldwide Unified Communications and Collaboration 2019 Vendor Assessment.

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TMC 2019 Communications Solutions Product of the Year

August 2019: The Avaya OneCloud platform for Unified Communications and Contact Center is honored for innovation and excellence.

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TMC 2019 Unified Communications Product of the Year

July 2019: The Avaya Device Adapter Snap-in, honored for exceptional innovation, lets businesses leverage existing desktop devices as they update to new Avaya UC solutions.

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Network Middle East Awards 2019

Network Middle East Innovation Awards recognise excellence in network and cybersecurity technology and implementations. Avaya is named Unified Communications Vendor of the Year.

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The Aragon Research Globe™ for Intelligent Contact Center, 2019

Avaya Named a Leader in Intelligent Contact Center Aragon Research May 2019: Avaya is recognized as a Leader in the Aragon Research Globe™ for Intelligent Contact Center.

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Reseller ME Partner Excellence Awards

April 2019: Celebrating its tenth anniversary, the Reseller ME Partner Excellence Awards salute channel-focused firms that have crafted opportunities through dedicated go-to-market approaches, and innovative strategies and offerings. It recognizes individual executives and firms that have proven profitable and resilient, despite challenging circumstances. Avaya Edge is named Partner Excellence Program of the Year.

Aragon Research

April 2019: Avaya is recognized as a Leader for the second consecutive year in the Aragon Research Globe™ for Unified Communications and Collaboration.

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Gartner Peer Insights Customers’ Choice

April 2019: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.

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Aragon Research Innovation Award

December 2018: Avaya is named a winner of the 2018 Aragon Research Innovation Award for Artificial Intelligence (AI) in People-Centric Collaboration. Aragon cites Avaya as a pioneer for AI in people-centric collaboration.

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Gartner Peer Insights Customers’ Choice

November 2018: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.

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