Recognition and Awards

Avaya receives recognition for innovation, service, and leadership from industry analysts and influencers, from our partners, and most importantly, from our customers. See some of our achievements below.

TSIA 2020 STAR Award for Avaya OneCloud Subscription

TSIA 2020 STAR Award for Avaya OneCloud Subscription

September 2020: TSIA recognizes Avaya for our innovation in subscription offers. Avaya OneCloud Subscription gives every company a personalized cloud journey.

CUSTOMER Magazine 2020 Contact Center Technology Award

CUSTOMER Magazine 2020 Contact Center Technology Award

July 2020: Avaya OneCloud CCaaS is recognized for demonstrating innovation, quality and unique features that have had a positive impact on the customer experience.

Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers

Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers

July 2020: Avaya makes the list of providers “that are simplifying customer interactions and enabling streamlined business communication with innovative, cloud-based omnichannel contact center solutions.”

The Aragon Research Globe™ for Intelligent Contact Center, 2020

The Aragon Research Globe™ for Intelligent Contact Center, 2020

June 2020: For the second straight year, Avaya is named a Leader in the Aragon Research Globe for Intelligent Contact Center.  

2020 CUSTOMER magazine Product of the Year

2020 CUSTOMER Magazine Product of the Year

June 2020: Avaya Cloud Office won CUSTOMER magazine’s 2020 Unified Communications Product of the Year Award, which honors the most innovative unified communications products and solutions available over the past year.

2020 INTERNET TELEPHONY Product of the Year Award

2020 INTERNET TELEPHONY Product of the Year Award

June 2020: Turn any space into a cloud-enabled collaboration room—the Avaya Collaboration Unit, a simple to use, all-in-one video meeting solution, receives a Product of the Year Award.

Read the News
Frost & Sullivan Best Practices Awards 2020

Frost & Sullivan Best Practices Awards 2020

June 2020: Frost & Sullivan presents Avaya with the 2020 Frost Radar Best Practices Award for Growth, Innovation & Leadership in Workforce Optimization.

Read the Report
2020 CUSTOMER magazine Product of the Year

2020 CUSTOMER Magazine Product of the Year

May 2020: Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, is a 2020 CUSTOMER magazine Product of the Year Award winner.

CRN 5-Star Rating

CRN 5-Star Rating

April 2020: CRN, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2020 Partner Program Guide, recognizing our Avaya Edge Partner Program for the 11th consecutive year. 

Read the News
Aragon Research Globe for Unified Communications and Collaboration, 2020

Aragon Research Globe for Unified Communications and Collaboration, 2020

April 2020: Avaya is identified as a leader for the third consecutive year based on innovative cloud offerings that include completeness of strategy and performance in addressing customer needs.

Read the News
Managed.IT Editor's Choice Award

Managed.IT Editor's Choice Award Winner

April 2020: Avaya Spaces wins the Editor's Choice Award from Managed.IT Magazine, which describes Avaya Spaces as “a completely cloud-based option that is intended to be as easy to use and accessible as the consumer tools people have become used to, whilst also offering enterprise-level security, with at rest and in-transit encryption."

Read the Full Article
Best of Enterprise Connect 2020

Best of Enterprise Connect 2020

April 2020: We’re honored to announce Avaya Spaces is the winner of “Best Innovation for Meeting Rooms” at Enterprise Connect 2020.

Learn More
Visa Global Registry 2020

Visa Global Registry 2020

March 2020: The Visa Global Registry of Service Providers puts Avaya “On the List” as a service provider demonstrating compliance with the Payment Card Industry Data Security Standard (PCI DSS).

See the List
INTERNET TELEPHONY Magazine 2019 Unified Communications Excellence Award

INTERNET TELEPHONY Magazine 2019 Unified Communications Excellence Award

February 2020: Award recipients are companies recognized as true innovators in UC. Our winning Avaya OneCloud ReadyNow provides innovative features and functions in an easy-to-consume, on-demand, elastic cloud environment.

Read the News
Frost & Sullivan

Frost & Sullivan Customer Value Leadership Award

December 2019: Avaya is recognized for infusing customer journey intelligence into its wide range of solutions, including Contact Center and Unified Communications & Collaboration.

Learn More
Frost & Sullivan 2019 North America Product Leadership Award

Frost & Sullivan 2019 North America Product Leadership Award

December 2019: Avaya SENTRY is recognized in the enterprise safety solutions category for delivering a transformational platform of public safety capabilities.

Read the News
2019 Edison Patent Award Winner in Information Technology

2019 Edison Patent Award Winner in Information Technology

November 2019: Avaya inventors are recognized for innovations in computer and telephony integration.

Read the News
CUSTOMER Magazine 2019 Contact Center Technology Award

CUSTOMER Magazine 2019 Contact Center Technology Award

November 2019: Avaya IX Workspaces is honored for improving customer service technology and the customer experience.

Read the News
CUSTOMER Magazine 2019 Contact Center Technology Award

CUSTOMER Magazine 2019 Contact Center Technology Award

October 2019: Avaya IX Contact Center is honored for our native integration of Afiniti Enterprise Behavioral Pairing™, which delivers unique AI and machine learning.

Read the News
TMC 2019 Communications Solutions Product of the Year

TMC 2019 Communications Solutions Product of the Year

September 2019: TMC honors Avaya Mobile Experience, which gives enterprises greater flexibility in seamlessly serving their mobile callers across the channels of their choice.

Read the News
TMC 2019 Communications Solutions Product of the Year

TMC 2019 Communications Solutions Product of the Year

August 2019: TMC says the IX Collaboration Unit—our open, all-in-one, next-gen huddle room video conferencing solution—is a “truly innovative product.”  

Read the News
IDC MarketScape

IDC MarketScape

August 2019: Avaya is positioned as a Leader in the IDC MarketScape Worldwide Unified Communications and Collaboration 2019 Vendor Assessment.

Download Report
TMC 2019 Communications Solutions Product of the Year

TMC 2019 Communications Solutions Product of the Year

August 2019: The Avaya OneCloud platform for Unified Communications and Contact Center is honored for innovation and excellence.

Read the News
TMC 2019 Unified Communications Product of the Year

TMC 2019 Unified Communications Product of the Year

July 2019: The Avaya Device Adapter Snap-in, honored for exceptional innovation, lets businesses leverage existing desktop devices as they update to new Avaya UC solutions.

Read the News
Network Middle East Awards 2019

Network Middle East Awards 2019

Network Middle East Innovation Awards recognise excellence in network and cybersecurity technology and implementations. Avaya is named Unified Communications Vendor of the Year.

Learn More
Avaya Named a Leader in Intelligent Contact Center

The Aragon Research Globe™ for Intelligent Contact Center, 2019

Avaya Named a Leader in Intelligent Contact Center Aragon Research May 2019: Avaya is recognized as a Leader in the Aragon Research Globe™ for Intelligent Contact Center.

Download Research
Reseller ME Partner Excellence Awards

Reseller ME Partner Excellence Awards

April 2019: Celebrating its tenth anniversary, the Reseller ME Partner Excellence Awards salute channel-focused firms that have crafted opportunities through dedicated go-to-market approaches, and innovative strategies and offerings. It recognizes individual executives and firms that have proven profitable and resilient, despite challenging circumstances. Avaya Edge is named Partner Excellence Program of the Year.

April 2019: Avaya is recognized as a Leader for the second consecutive year in the Aragon Research Globe™ for Unified Communications and Collaboration.

Aragon Research

April 2019: Avaya is recognized as a Leader for the second consecutive year in the Aragon Research Globe™ for Unified Communications and Collaboration.

Download Research
Gartner Peer Insights Customers’ Choice

Gartner Peer Insights Customers’ Choice

April 2019: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.

Read the News
 Aragon Research Innovation Award

Aragon Research Innovation Award

December 2018: Avaya is named a winner of the 2018 Aragon Research Innovation Award for Artificial Intelligence (AI) in People-Centric Collaboration. Aragon cites Avaya as a pioneer for AI in people-centric collaboration.

Read the News
 Gartner Peer Insights Customers’ Choice

Gartner Peer Insights Customers’ Choice

November 2018: This distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using a product or service. Avaya is honored for Unified Communications.

Read the Blog
Error: There was a problem processing your request.