We hold ourselves to a high standard of integrity and professional conduct. This allows us to establish trust with our employees, customers, and partners, as well as build an ethical culture throughout our value chain. We understand that a trusted relationship is important for success and that trust is hard to earn and easy to lose. Avaya’s Code of Conduct is a resource our employees use every day to make the right decisions for our company and our customers.
The ethics program is built on the principles of prevention, detection and remediation. The compliance team works proactively with the business groups to assess compliance risk and determine if actions need to be taken. We work closely with our business stakeholders to identify issues of misconduct and take the time to thoroughly investigate issues, identify the root cause and take corrective measures when needed.
Avaya’s Code is the foundation of our program and covers a variety of topics including an overview of our guiding principles and information on how to conduct business in a manner that complies with the law. It is a global resource that ensures employees not only comply with the law, but they do the right thing, the right way, for the right reason.
Avaya’s Code applies to anyone that conducts business on behalf of Avaya. We have also developed Codes of Conduct for our Suppliers and Business Partners that are incorporated into agreements to ensure our expectations of ethical behavior are clearly communicated.
Avaya provides a variety of training on legal and compliance related issues. Online training is provided globally and covers bribery and corruption, data privacy, cyber security and the Code of Conduct. There is in-person training provided on a more customized basis to address specific risks.
Making sure that issues can be raised is an important component to our compliance program. While issues are raised to management during the normal course of business, we want our employees, customers, partners and suppliers to know they can raise any concern to us using our Ethics Helpline. Anyone using this service can choose to remain anonymous. It is available by:
Phone: 1-877-99-ETHIC (1-877-993-8442) or +1 908-953-7276
Once a report is received, it is reviewed and investigated. At the conclusion of the investigation, the root cause is identified and, if necessary, corrective action is taken.
The investigative process is confidential based on local laws. Confidentiality is applied to all parties, as such, we cannot provide details on the outcome of an investigation other than informing the reporter when the matter is closed.
In order to encourage the raising of issues to leadership, Avaya has a non-retaliation policy which prohibits individuals for taking adverse action against individuals that make good faith reports.