Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Contact Center
Avaya Experience Platform empowers organizations to drive innovation on their terms, balances customer experience, employee experience, and business growth initiatives from a single platform—the world's leading CX solution trusted by global organizations driving innovation on their terms.
Avaya Experience Platform uniquely solves for today’s customer experience (CX) and employee experience (EX) challenges. It bridges capability gaps, enables innovation without disruption, and reinforces existing strengths to shape the future.
Rise to the challenge of elevated customer expectations and deliver real-time, personalized interactions.
Empower your workforce with cutting-edge tools to boost productivity and retain top talent in today's dynamic workplace landscape.
Propel your business forward with operational resilience and carve out a distinct position in key markets.
Avaya swiftly implemented geo-redundancy for Norwegian Cruise Line, seamlessly moving 1,300 agents in 6 weeks. Automated traffic rerouting ensures continuous service, while centralized configuration changes save IT time across all locations.
DirectorNetwork, Telecom, & Enterprise Support at Norwegian Cruise Line
Integrate customer experience, employee experience, and business growth within a dynamic ecosystem engineered to expand with your organization. Avaya Experience Platform offers powerful capabilities for businesses to gradually embrace state-of-the-art AI innovations. Empower connected employees, enable AI automation and orchestration, and mitigate business risks without disrupting existing operations.
Avaya Experience Platform solves today’s enterprise CX challenges—bridging capability gaps, enabling innovation without disruption and building your future on existing strengths.
This unique approach allows you to preserve existing CX/EX capabilities already refined over the years. No need to dismantle or replace trusted systems.
Avaya goes beyond isolated CX products to an integrated ecosystem merging over 100 Avaya and third-party technologies. This creates a flexible plug-and-play CX fabric rather than disjointed tools.
You determine which innovations to overlay onto current systems incrementally over time per your priorities. This approach upgrades CX, EX and business growth in a non-disruptive, tailored fashion on your roadmap.
Avaya Experience Platform allows for acceleration on metrics you care about most without having to modify complex workflows or models behind the scenes.
Avaya Experience Platform lets you enhance optimization while unlocking new possibilities without risking continuity—the ultimate CX enterprise destination.
Explore how customer perceptions of AI are influencing current and future business initiatives. Download our research findings to gain valuable insights into AI's projected role in shaping the future of CX.
Avaya Experience Platform makes it easy to deliver personal experiences for customers and employees at every touchpoint. One platform unifies teams, resources, and insights to optimize your entire enterprise experience.
Elevate customer experiences with Avaya's AI-driven self-service, guided live engagements, and seamless digital access. Balancing autonomy and care, we enhance journeys for increased retention, revenue, and advocacy.
Avaya empowers teams with exceptional internal interactions, focusing on both EX and CX. With AI, automation, and dynamic guidance, we foster sustained performance and renewed satisfaction.
Avaya accelerates business growth powered by predictive AI that anticipates needs, reduces costs, and fosters loyalty. Experience increased revenue, improved customer journeys, successful upsells, and new loyalty. See improved customer journeys, successful upsells, and a growing customer base.
Partner with our professional team for meticulous analysis, design, and implementation of cloud-based customer experiences while ensuring operational continuity.
Whether your infrastructure is on-premises, private, public, or hybrid, it’s easy to add capabilities when they’re needed with our flexible deployment options.
Expand communication options and integrate digital channels for customers to connect—without disrupting current operations.
A hybrid solution delivering unmatched flexibility, security, and dedicated support tailored to your organizational needs.
Support capabilities to help customers connect how they want and give employees the tools to meet customers’ needs.
Avaya's ecosystem of partnerships drives comprehensive, innovative, seamless capabilities for successful business solutions.
Report
Transform your contact center to meet today's needs
Discover more about this Avaya and Frost Sullivan Visual Whitepaper.
Video
Konecta Group is innovating for clients around the world
Discover how Konecta Group, a global BPO leader, leverages Avaya's advanced cloud and AI technologies to deliver seamless,...
Blog
Understanding Contact Center as a Service—CCaaS
Avaya gives your customers the best experience while giving you the freedom to choose the technology you need, when you need it.
Analyst Report
Connect experiences from employees to customers
Constellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset.
White Paper
Using GenAI for improving customer experience
One of the biggest advantages of generative AI technology is its ability to process large amounts of content.
Unlock employee potential with an AI-powered journey
Learn how AI can transform your employee experience, boost engagement, and elevate customer interactions.
What is experience management?
Go beyond traditional CX metrics to insights.