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Comprehensive solutions to solve business challenges

We’ve built strategic partnerships over decades with some of the world’s most admired technology brands.

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Best-in-class technology solutions.

No single technology provider offers all the applications an organization needs to deliver solutions across its business. Partnerships are essential. Through direct R&D engagement, deep product integration, and strong services and support relationships, our alliances deliver seamless capabilities through comprehensive, innovative, and successful solutions.

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Google Cloud infrastructure services, AI, and machine learning meet Avaya’s UC and Contact Center capabilities. Together, we’re making customer experiences special: conversational interfaces on websites, mobile apps for customer interactions, and IoT environments enabled with real-time communication workflows. 

Avaya & Google Cloud Contact Center AI
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Avaya Experience Platform with Microsoft Azure delivers more options to increase team productivity and customer engagement, as well as greater data and privacy controls. Our alliance includes Nuance Contact Center AI and Security AI for Avaya Experience Platform tailoring customer interactions, enhancing agent productivity, and combating fraudulent activities. Integrating Microsoft Teams with Avaya Experience Platform means contact center agents can team up with any staff member using Teams, swiftly resolve customer concerns, and provide superior service.


Microsoft Teams and Avaya Calling

Avaya Experience Platform

Avaya Enterprise Cloud

Azure Marketplace

Avaya Experience Platform on Microsoft Azure

Verint Logo, the word


Verint, a global leader in customer engagement solutions, has more than 10,000 customers in over 180 countries—including over 85% of the Fortune 100. Avaya and Verint have partnered since 2004 to deliver innovative solutions that help simplify, modernize and automate customer engagement while reducing the cost and complexity of customer operations.

Zoom Logo, the word


Zoom Workplace client natively integrates with Avaya Aura and Avaya Enterprise Cloud, providing a streamlined way for enterprise users to access, execute, and manage their communications environments and workflows. Avaya customers will now have easy access to Zoom’s AI-powered collaboration solution, all while leveraging the rich capabilities of their existing investments in Avaya's private cloud and premise-base solutions.

Let our ACES expert staff help.

The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.

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