Enhancing Communications in State & Local Governments
Improve how you’re communicating with citizens, other agencies, and partners. Deliver consistent and reliable services, from emergency dispatch to public utility management to updating citizen data. Our best-in-class solutions are affordable, efficient, highly scalable—and ready in the cloud, on-premise, or as a hybrid of both.
Secure Cloud
Mitigate intrusion and fraud risks
Integrate solutions that comply with Federal NIST, agency, and market-specific security requirements
Implement on-premise or hybrid FedRAMP-compliant secure cloud solutions
Citizens expect to receive government information and services across any media and channel with the same speed and efficiency they enjoy in their private lives.
Seamless customer journey that’s as easy for the citizen as it is for the customer service agent
Best customer experience, smartest agent, and most personalized, predictive, and proactive experience
AI machine learning builds natural customer language and dialog interactions to deliver intelligent conversations and accurate responses in real time
Solve the Location Challenge
Pinpoint the exact location of citizens in need and provide critical information to first responders deployed to assist in an emergency.
Identify citizen location, including for mobile callers
Connect decision makers with resources and data to facilitate faster responses
Track rescuer status
Move Citizen Services into the Digital Age
Modernize aging communications systems to keep pace with the connected world of new digital channels including mobile, video, and social media. Our cloud-based delivery architectures are secure, open, extensible and available on demand.
No rip and replace required
Cost-saving and efficient
Opens transition of resources to other IT priorities
Resources
Blog
Digital Transformation in State and Local Government
Avaya Cloud Office provides modern, cloud-based technological solutions for government agencies.
