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Hospitality

First Class Experiences

Experience the Future

Create Experiences that Matter for Guests and Staff

Offering a first-class experience begins the moment a guest connects with your business. Personalized service attracts and retains customers, turning visitors into loyal brand advocates. Seamless, real-time communications among staff reduces operational costs and improves job satisfaction and productivity, enhancing every step along the guest journey. When it comes to digital transformation in hospitality, communications is king.

72%

72% of customers expect higher levels of service when traveling than in their daily life

50%

Only 50% of hotels can communicate with guests outside of phone and email

9/10

9 of the world's top 10 hotel chains rely on Avaya solutions

How Avaya Can Help

Collaboration Solutions

  • Fixed and mobile convergence
  • Secure multimedia communications
  • Automated workflows

Hospitality Management

  • Management of reviews via social media
  • Monetization of new/changing revenue streams
  • Automated task management

Deployment Your Way

  • Solutions for choice and flexibility
  • Lower TCO
  • Agility, scalability, reliability

[Avaya] has the vision and scalability to grow with us as we open new hotels.

Tsi Lip Siong

Vice President of Information Technology

We found Avaya’s understanding of telephony and contact center operations to be unique in the industry.

Barbara Tucker

Manager, Telecommunications

I’m very impressed with the professionalism of their services.

Janice Lee

Assistant Director, Finance and Admin

Resources

Improving the Guest Experience with Advanced Communications Solutions for Hotels / Motels

Avaya works with hospitality groups to help them use communications to differentiate their properties in today’s expanding, competitive marketplace.

Improving the Guest Experience with Advanced Communications Solutions for Hotels / Motels

Fact Sheet

Seven Ways Avaya Vantage Can Transform the Hotel Guest Experience

Blog

Seven Ways Avaya Vantage Can Transform the Hotel Guest Experience

Digital Transformation Across the Hospitality Industry

Blog

Digital Transformation Across the Hospitality Industry

Digital Transformation Without a Human Touch Becomes Digital Dystopia

Blog

Digital Transformation Without a Human Touch Becomes Digital Dystopia

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