[Avaya] has the vision and scalability to grow with us as we open new hotels.
Tsi Lip Siong
Vice President of Information Technology
Compare Plans
First Class Experiences
Experience the FutureCreate Experiences that Matter for Guests and Staff
Offering a first-class experience begins the moment a guest connects with your business. Personalized service attracts and retains customers, turning visitors into loyal brand advocates. Seamless, real-time communications among staff reduces operational costs and improves job satisfaction and productivity, enhancing every step along the guest journey. When it comes to digital transformation in hospitality, communications is king.
Create Memorable Guest Experiences
Avaya Hospitality Phones streamline all your communication points and let you personalize your guest experience. Avaya’s Intelligent Hotel Room Experience combines the award-winning Avaya Vantage with an AI platform. Guests use multi-function, in-room devices to control room temp, tap into your services, get security alerts, and more. You customize the services.
Transform Guest Service
Create adaptable, personalized experiences across the end-to-end customer journey:
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Automate in-room capabilities and on-property services
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Engage over any device, channel, browser or application
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Send custom messages and location-based offers
Empower Employees
A true digital workplace for enhancing employee experience:
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Integrate communications into daily workflows
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Automate workflows for improved task management
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Create WFO tools and secure workplace apps
Enhance Business Process Efficiency
The agility, flexibility and reliability you need:
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Create custom applications and workflows
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Scale agile methods enterprise-wide
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Integrate core systems with new technologies
Accelerate Revenue Generation
Continually create new points of differentiation for sustainable growth:
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Real-time revenue generating promotions
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In-room F&B, retail, and mobile ad sales
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Increase “pop up,” seasonal and fee-based amenities
How Avaya Can Help
Collaboration Solutions
- Fixed and mobile convergence
- Secure multimedia communications
- Automated workflows
Hospitality Management
- Management of reviews via social media
- Monetization of new/changing revenue streams
- Automated task management
Deployment Your Way
- Solutions for choice and flexibility
- Lower TCO
- Agility, scalability, reliability
We found Avaya’s understanding of telephony and contact center operations to be unique in the industry.
Barbara Tucker
Manager, Telecommunications
I’m very impressed with the professionalism of their services.
Janice Lee
Assistant Director, Finance and Admin
Resources
Improving the Guest Experience with Advanced Communications Solutions for Hotels / Motels
Avaya works with hospitality groups to help them use communications to differentiate their properties in today’s expanding, competitive marketplace.
Fact Sheet
Blog
Seven Ways Avaya Vantage Can Transform the Hotel Guest Experience
Blog
Digital Transformation Across the Hospitality Industry
Blog
Digital Transformation Without a Human Touch Becomes Digital Dystopia
Talk with an Expert
Please complete the form below to request an Avaya solutions specialist to contact you.
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