Compare Plans

Hospitality

First Class Experiences

Experience the Future

Create Experiences that Matter for Guests and Staff

Offering a first-class experience begins the moment a guest connects with your business. Personalized service attracts and retains customers, turning visitors into loyal brand advocates. Seamless, real-time communications among staff reduces operational costs and improves job satisfaction and productivity, enhancing every step along the guest journey. When it comes to digital transformation in hospitality, communications is king.

Create Memorable Guest Experiences

FOR HOTELS

Create Memorable Guest Experiences

Avaya Hospitality Phones streamline all your communication points and let you personalize your guest experience. Avaya’s Intelligent Hotel Room Experience combines the award-winning Avaya Vantage with an AI platform. Guests use multi-function, in-room devices to control room temp, tap into your services, get security alerts, and more. You customize the services.

Guest Experience

Transform Guest Service

Create adaptable, personalized experiences across the end-to-end customer journey:

  • Automate in-room capabilities and on-property services

  • Engage over any device, channel, browser or application

  • Send custom messages and location-based offers

Guest Experience
Employee Experience

Employee Experience

Empower Employees

A true digital workplace for enhancing employee experience:

  • Integrate communications into daily workflows

  • Automate workflows for improved task management

  • Create WFO tools and secure workplace apps

Operations

Enhance Business Process Efficiency

The agility, flexibility and reliability you need:

  • Create custom applications and workflows 

  • Scale agile methods enterprise-wide

  • Integrate core systems with new technologies

Operations
Profits

Profits

Accelerate Revenue Generation

Continually create new points of differentiation for sustainable growth:

  • Real-time revenue generating promotions

  • In-room F&B, retail, and mobile ad sales

  • Increase “pop up,” seasonal and fee-based amenities

How Avaya Can Help

Collaboration Solutions

  • Fixed and mobile convergence
  • Secure multimedia communications
  • Automated workflows

Hospitality Management

  • Management of reviews via social media
  • Monetization of new/changing revenue streams
  • Automated task management

Deployment Your Way

  • Solutions for choice and flexibility
  • Lower TCO
  • Agility, scalability, reliability
Pan Pacific Hotels

Pan Pacific Hotels Group Significantly Reduces Costs, Improves Guest Satisfaction

View Case Study
Norwegian Cruise Line

Hospitality

Smooth Sailing At Norwegian Cruise Line With Geo-Redundant Contact Center

Sushi Tei

Hospitality

Sushi Tei Brings Great Food and Awesome Customer Experience to the Table

Resources

Improving the Guest Experience with Advanced Communications Solutions for Hotels / Motels

Avaya works with hospitality groups to help them use communications to differentiate their properties in today’s expanding, competitive marketplace.

Improving the Guest Experience with Advanced Communications Solutions for Hotels / Motels

Fact Sheet

Seven Ways Avaya Vantage Can Transform the Hotel Guest Experience

Blog

Seven Ways Avaya Vantage Can Transform the Hotel Guest Experience

Digital Transformation Across the Hospitality Industry

Blog

Digital Transformation Across the Hospitality Industry

Digital Transformation Without a Human Touch Becomes Digital Dystopia

Blog

Digital Transformation Without a Human Touch Becomes Digital Dystopia

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