First Class Experiences

Create Experiences that Matter for Guests and Staff

Offering a first-class experience begins the moment a guest connects with your business. Personalized service attracts and retains customers, turning visitors into loyal brand advocates. Seamless, real-time communications among staff reduces operational costs and improves job satisfaction and productivity, enhancing every step along the guest journey. When it comes to digital transformation in hospitality, communications is king.

72%

72% of customers expect higher levels of service when traveling than in their daily life

50%

Only 50% of hotels can communicate with guests outside of phone and email

9/10

9 of the world's top 10 hotel chains rely on Avaya solutions

How Avaya Can Help

Collaboration Solutions

Fixed and mobile convergence
Secure multimedia communications
Automated workflows

Hospitality Management

Management of reviews via social media
Monetization of new/changing revenue streams
Automated task management

Deployment Your Way

Solutions for choice and flexibility
Lower TCO
Agility, scalability, reliability

Pan Pacific Hotels Group

[Avaya] has the vision and scalability to grow with us as we open new hotels.

Tsi Lip Siong

Vice President of Information Technology

Norwegian Cruise Line

We found Avaya’s understanding of telephony and contact center operations to be unique in the industry.

Barbara Tucker

Manager, Telecommunications

Sushi Tei

I’m very impressed with the professionalism of their services.

Janice Lee

Assistant Director, Finance and Admin

Pan Pacific Hotels Group

Norwegian Cruise Line

Sushi Tei

Resources

Fact Sheet

Improving the Guest Experience with Advanced Communications Solutions for Hotels / Motels

Avaya works with hospitality groups to help them use communications to differentiate their properties in today’s expanding, competitive marketplace.

Infographic

15 Reasons to Provide a Great Customer Experience

It takes 12 positive experiences to make up for one unresolved negative experience.

Blog

Seven Ways Avaya Vantage Can Transform the Hotel Guest Experience

To get ahead, industry leaders are turning to digital technology to enrich the hotel guest experience.

Blog

Digital Transformation Across the Hospitality Industry

The era of the smart home is upon us, but how far are we from the era of the “smart” or intelligent hotel?

Blog

Digital Transformation Without a Human Touch Becomes Digital Dystopia

It’s imperative that communications infrastructure be modernized, but at what cost?

Talk with an Expert

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First Class Experiences

Create Experiences that Matter for Guests and Staff

72%

72% of customers expect higher levels of service when traveling than in their daily life

50%

Only 50% of hotels can communicate with guests outside of phone and email

9/10

9 of the world's top 10 hotel chains rely on Avaya solutions