Federal Civilian Government

Digital Communications Solutions for Flexible, Reliable, Secure Government Operations


Simplify, secure, and streamline agency communications [PDF]

Government organizations are seeking proven strategies to reduce operational cost and complexity, improve enterprise performance, and enable more flexible, secure and productive work environments. They require communications capabilities that support a mobile workforce with trusted data and secure systems. Yet most agencies manage increasingly obsolete legacy systems that limit their ability to adapt quickly to changing missions and mandates. User expectations continue to grow while continued investment in on premises, capital-intensive communications infrastructure is discouraged.

Avaya Government Solutions At A Glance [PDF]

Avaya Government Solutions (AGS) provides reliable, resilient, and secure communications for Federal, state, and local governments. Regardless of the mission, Avaya delivers an integrated and proven portfolio of technology to enable efficient and flexible team and customer collaboration and advanced software-defined networking. To ensure success, AGS provides experienced professional services to implement the optimal solutions for the most complex public sector enterprises. Let AGS expertise complement yours, from cloud computing, to cybersecurity, mobility, health IT, and more.


eGuide to the Customer Experience [PDF]

Digital transformation is occurring rapidly across business and government. Today’s society is moving from a brick-and-mortar world to a hyper-connected digital ecosystem where an omnichannel capability is needed to meet and even exceed the expectations of customers. Customer engagement represents a positive, value-creating relationship between customers and an organization throughout the customer journey.

Fact Sheets

Conferencing: Meet securely anytime, anywhere via audio, web and video conferencing [PDF]

Collaboration tools are more important than ever as geographically disparate workforces become more common. Avaya’s FedRAMP offering meets your collaboration needs in the cloud with next generation conferencing capabilities.

Voice: Secure Enterprise-Class Voice Communications [PDF]

The Core of the Avaya FedRAMP UCaaS offer uses call control form the Avaya Aura Communications Platform. This industry-leading IP PBX solution manages voice, video, mobility, and presence services between IP end points, legacy end points, media processing devices, voice over IP gateways, mobile devices and multimedia applications.

Mobility: Connect Securely Anywhere [PDF]

Avaya’s FedRAMP UCaaS offer through its partnership with the market leader, collab9 delivers a secure FedRAMP Moderate certified next generation cloud-based communications solution that integrates voice, video, messaging, mobility.

Presence: Secure Presence for the Workforce [PDF]

Avaya Aura Presence Services allows collaboration to start with an instant message (IM), escalate to a phone call, morph into a desktop share, and then end as a point-to-point video call.

Customer Care: Improve Service Levels [PDF]

Avaya’s FedRAMP offering through it partnership with collab9 provides a secure, feature-rich and easy-to-use Contact Center application. With the Contact Center, a support team can properly route calls and emails according to user-defined rules, and it delivers each contact to the right agent the first time.

Avaya Communicator for Microsoft Lync [PDF]

Avaya Communicator for Microsoft Lync provides an easier and cost-effective way to transition to the performance and capabilities you want through simple out-of-the-box integration with Microsoft Lync, Microsoft Office, Microsoft Outlook, Sharepoint, and Microsoft Internet Explorer, Mozilla Firefox and Google Chrome web browsers. Seamless integration with the Avaya Aura platform extends a full suite of unified communications and collaboration applications to users, providing the performance and capabilities you want to boost productivity.

Local Advantage [PDF]

Avaya designated support team with English speaking, US citizens that own your service request from beginning to end.

Connect With Avaya

Customers Who Viewed This Also Viewed

Error: There was a problem processing your request.