Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Contact Center
Explore all the ways you can create effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.
We make it easy: AXP Public Cloud capabilities fit any organization of any size. And powerful advantages let you scale at your pace and deploy without worries.
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
For the fifth year, Avaya leads in the Aragon Research Globe for Intelligent Contact Centers. AXP Public Cloud uses automation and intelligence to drive a better experience for both customers and the employees who serve them. Avaya has one of the largest contact centers installation bases, offering private, public, and hybrid cloud.
This report analyzes major providers in the market on their Conversational AI capabilities and future trends. Conversational AI in the contact center is a must for any organization looking to live up to customers' new—and high—engagement expectations.
Financial technology and payment company, Global Payments, focuses on customer experiences with Avaya. Agents around the world answer calls asking, "How can we make your day better?"
Constellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset—a hub of customer voice and intelligence that's powering the experience enterprise forward with durable, profitable customer relationships.
Analysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
Discover how automation and conversational intelligence improve the accuracy, personalization, and performance of your customer interactions. Plus, free your agents to provide more of the higher-value, complex assistance only they can deliver.
Report
AI for customer experience: What businesses are doing now and next
Explore customers’ perceptions about AI, and their level of ease in interacting with it.
White Paper
Using generative AI for improving customer experience
One biggest advantage of generative AI technology is its ability to process large amounts of content.
Fact Sheet
Avaya Experience Platform & Google Speaker ID
Fact Sheet covering Active Voice and Passive Voice Authentication methods that can be used with Avaya Experience Platform.
Blog
AI bots for customer experience: Trends, insights, and examples
How can you implement AI bots in your company, and what will they be able to do for you?
Video
The Avaya AI-enabled customer journey
See how AI can help improve your customers' experience and your employees' productivity throughout their entire journeys.
How to serve your customers intelligently
Adding cloud-based, cutting-edge capabilities in the contact center has emerged as a powerful tool for transforming customer...
eBook
Innovation for a new world. Work with AI.
To create extraordinary customer and employee experiences, bring AI capabilities into your interactions and workflows.
Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.
Infographic
14 ways AXP Public Cloud delivers
Learn how AXP Public Cloud helps you achieve incredible customer experiences at every touchpoint.
Companies are making huge strides with customer experience
See the latest on key technology and operational changes at play in CX projects, in this infographic from industry analysts...
Customer experience is fluid, your contact center strategy should be too
Analysts cover the most important “must haves” in any modern contact center.
See how Albuquerque Public Schools connects students, parents, staff, educators
AXP Public Cloud helps this school district connect and serve its community—all while simplifying communications and regulating...
Securing your customer experience through biometric authentication with Avaya Hybrid Cloud Services
Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents.
Drive competitive advantage by adding cloud-based contact center capabilities
Achieve distinction and impact with capabilities like digital channels, effortless self-service, and personalized customer...
Total focus on customer experience
With AXP Public Cloud, global BPO Bayview Technologies monitors contact streams to see and understand problematic customer journeys...
How AXP Public Cloud accelerates exceptional customer experiences
When it comes to customer service, the experience has overtaken product and price as a driver for almost every decision we make.
An outstanding employee and customer experience
AXP Public Cloud lets Silver Spring Pathfinder innovate with omnichannel contact center, virtual work capabilities, and more—all...
Deliver an Effortless Customer Experience
With our always on contact center, give customers great service on any channel or device.
Best practices for remote contact center agents
Six best practices for remote contact center agents to boost performance.
Six Ways AXP Public Cloud Improves CX and EX
Empower agents to deliver frictionless, fast, amazing service to your customers.