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“The bottom-line question here is why people are still fighting over who owns CX.” - Liz Miller, VP & Principal Analyst at Constellation Research
In this report, Constellation deep dives into five trends that are currently shifting priorities and strategies in the modern contact center. According to the research, as much as 76% of consumers say they’ll stop doing business with an organization after just one bad experience. That’s a lot of customers!
Download the report to see what actions you can take to improve your customer experience strategy, decrease the number of negative experiences, and ultimately improve your ROI.
Trends Report: Connecting Experiences From Employees to Customers
Access the Constellation trends report ‘Connecting Experiences From Employees to Customers’ anytime you want from the link below.