Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
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Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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“The bottom-line question here is why people are still fighting over who owns CX.” - Liz Miller, VP & Principal Analyst at Constellation Research
It’s time for customer experience clarity. The contact center is in an ever-changing state and will continue to evolve with the speed of technology and changes to our working models. As contact centers are improving, customer experience (CX) strategies for many enterprises are shifting and being fine-tuned. CX impacts the entire organization – not only your contact center.
In this report, Constellation deep dives into five trends that are currently shifting priorities and strategies in the modern contact center. According to the research, as much as 76% of consumers say they’ll stop doing business with an organization after just one bad experience. That’s a lot of customers!
Download the report to see what actions you can take to improve your customer experience strategy, decrease the number of negative experiences, and ultimately improve your ROI.
Trends Report: Connecting Experiences From Employees to Customers
Access the Constellation trends report ‘Connecting Experiences From Employees to Customers’ anytime you want from the link below.