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Explore all the ways you can create effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.

It’s always about the experience.

We make it easy: AXP Public Cloud capabilities fit any organization of any size. And powerful advantages let you scale at your pace and deploy without worries.

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A day in the life of your contact center...

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

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Intelligent contact center awards from Aragon Research Globe.

Intelligent contact center, 2024

For the fifth year, Avaya leads in the Aragon Research Globe for Intelligent Contact Centers. AXP Public Cloud uses automation and intelligence to drive a better experience for both customers and the employees who serve them. Avaya has one of the largest contact centers installation bases, offering private, public, and hybrid cloud.

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Conversational AI in the intelligent contact center, 2023

This report analyzes major providers in the market on their Conversational AI capabilities and future trends. Conversational AI in the contact center is a must for any organization looking to live up to customers' new—and high—engagement expectations.

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Learn how to drive better experiences now.

Global Payments representative

Global Payments strives to make every customer's experience the best

Financial technology and payment company, Global Payments, focuses on customer experiences with Avaya. Agents around the world answer calls asking, "How can we make your day better?"

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Connect experiences from employees to customers

Constellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset—a hub of customer voice and intelligence that's powering the experience enterprise forward with durable, profitable customer relationships.

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Customer experience is fluid, your contact center strategy should be too

Analysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.

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What every business needs to consider for amazing customer service

Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.

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Contact center automation improves customer and employee experiences.

Discover how automation and conversational intelligence improve the accuracy, personalization, and performance of your customer interactions. Plus, free your agents to provide more of the higher-value, complex assistance only they can deliver.

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Artificial intelligence & automation:


AI for customer experience: What businesses are doing now and next

Explore customers’ perceptions about AI, and their level of ease in interacting with it.

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White Paper

Using generative AI for improving customer experience

One biggest advantage of generative AI technology is its ability to process large amounts of content.

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Fact Sheet

Avaya Experience Platform & Google Speaker ID

Fact Sheet covering Active Voice and Passive Voice Authentication methods that can be used with Avaya Experience Platform.

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AI bots for customer experience: Trends, insights, and examples

How can you implement AI bots in your company, and what will they be able to do for you? 

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The Avaya AI-enabled customer journey

See how AI can help improve your customers' experience and your employees' productivity throughout their entire journeys.

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How to serve your customers intelligently

Adding cloud-based, cutting-edge capabilities in the contact center has emerged as a powerful tool for transforming customer...

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Innovation for a new world. Work with AI.

To create extraordinary customer and employee experiences, bring AI capabilities into your interactions and workflows.

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Find out how much you could save with Avaya.

Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.

Better employee & customer experiences:


14 ways AXP Public Cloud delivers

Learn how AXP Public Cloud helps you achieve incredible customer experiences at every touchpoint.

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Companies are making huge strides with customer experience

See the latest on key technology and operational changes at play in CX projects, in this infographic from industry analysts...

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White Paper

Customer experience is fluid, your contact center strategy should be too

Analysts cover the most important “must haves” in any modern contact center.

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See how Albuquerque Public Schools connects students, parents, staff, educators

AXP Public Cloud helps this school district connect and serve its community—all while simplifying communications and regulating...

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Securing your customer experience through biometric authentication with Avaya Hybrid Cloud Services

Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents.

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Drive competitive advantage by adding cloud-based contact center capabilities

Achieve distinction and impact with capabilities like digital channels, effortless self-service, and personalized customer...

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Total focus on customer experience

With AXP Public Cloud, global BPO Bayview Technologies monitors contact streams to see and understand problematic customer journeys...

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How AXP Public Cloud accelerates exceptional customer experiences

When it comes to customer service, the experience has overtaken product and price as a driver for almost every decision we make.

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An outstanding employee and customer experience

AXP Public Cloud lets Silver Spring Pathfinder innovate with omnichannel contact center, virtual work capabilities, and more—all...

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Fact Sheet

Deliver an Effortless Customer Experience

With our always on contact center, give customers great service on any channel or device.

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White Paper

Best practices for remote contact center agents

Six best practices for remote contact center agents to boost performance.

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Six Ways AXP Public Cloud Improves CX and EX

Empower agents to deliver frictionless, fast, amazing service to your customers.

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Industry recognition for AXP On-Prem contact center solutions:

Aragon Globe Leader 2023 Logo
Avaya Named a Contact Center Leader for Fourth Straight Year
TrustRadius 2022 Top Rated Award
MetriStar Top Provider for Workforce Optimization Platform 2022
TMC 2022 CUSTOMER Product of the Year Award Logo
Ventana Research Names Avaya Exemplary Vendor in Agent Management
Ventana Research Names Avaya a Top CCaaS Provider
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