Customer Stories

GDIT transforming the Medicare call center experience 

Transforming insurance through empathy and innovation: Aflac's journey in enhancing customer and employee experiences

Johns Hopkins Health System (JHHS) elevates the patient experience

Avaya helps Leon County streamline, centralize, and flexibly create new experiences

Navigating risk and revolutionizing CX: how Access Bank is leveraging Avaya technology to double its customer base by 2027

Transforming insurance through empathy and innovation: Aflac's journey in enhancing customer and employee experiences

Albuquerque Public Schools fortifies security and CX, without disrupting its existing estate

Atento raises the stakes with AI, sets the bar for CX business transformation outsourcing

C3i Solutions winning customer engagement with innovation

DIRECTV is transforming customer experience with Avaya

How a 21st century contact center serves the public and improves customer satisfaction by 50 percent

Avaya voice and digital channels, Edenor’s key to delivering the best experience to nine million consumers

Florida State University serves its students and community through innovation and collaboration

Global retailer, G-Star unifies employee and customer communications on the journey to digital transformation

GDIT transforming the Medicare call center experience

GELSENWASSER AG relocates its communication landscape into the private cloud

Give Kids The World Village: where dreams really do come true

Avaya Experience Platform: Grupo Roelsa's solution for superior customer service

InspereX improves communications costs, flexibility, and risk with Avaya Cloud Office®

Johns Hopkins Health System (JHHS) elevates the patient experience

A Healthy Solution: Buchholz/Winsen Hospitals set the course for digitalisation

Global brands trust Konecta to deliver innovation without disruption

Avaya helps Leon County streamline, centralize, and flexibly create new experiences

MAN Truck & Bus Iberia unifies 15 offices with Avaya IP Office

MEVACO GmbH increases sales productivity through digitized processes from the cloud

The New York Mets hit the guest experience out of the park

Through hurricanes and pandemics, Nicholls State University stays connected in the Cloud with Avaya Cloud Office

Smooth sailing at Norwegian Cruise Line with geo-redundant contact center

Standard Chartered: the digital bank with a human touch

Standard Focus transforms CX with Avaya Experience Platform

Stemmer Distribution Group takes a bite out of costs while improving experiences

Superior Propane fuels service efficiencies and business growth with Avaya Solutions

Transcom injects scale + innovation into BPO offerings

YMCA Victoria increases access to community services with move to Avaya Cloud Office