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Government

Transforming Government for the Digital Age

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Digital Communications for Flexible, Reliable, and Secure Government Operations

The way we communicate is constantly evolving, and these changes impact the way government agencies interact with their constituents. For some, this future may feel intimidating. But agencies have access to more tools and resources than ever before to meet and exceed the needs of citizens and the employees that look after their well-being every day.

Avaya provides these technological advances. Our solutions are designed to help your agency keep pace with the connected world of new digital channels including mobile, video, and social media.

Cybersecurity

Enhance Agency Cybersecurity

Protect agency voice and data infrastructures with a multi-layered security approach.

  • Secure communications with intrusion prevention, firewalling, and detection capabilities
  • Simplify and enable trusted networks that deliver voice, video, IM, and collaboration

Location Awareness

Solve the Location Challenge

Help to pinpoint the location of citizens in need and the responders deployed to assist.

  • Identify citizen location, even for mobile callers
  • Track rescuer status

Communication Siloes

Break Down Communication Siloes and Unify Resources

Free the flow of communication across channels to better serve your community.

  • Enable any-time, any-device communication among citizens and teams
  • Streamline and coordinate response through multi-channel engagement

U.S. Government Solutions

Federal Civilian Government

Latest Communications Technology and Next-Generation Networking

  • Update networks incrementally
  • Enable simpler, more flexible customer service
  • Apply proven technology for streamlined workflows

Defense and Military

Modern Communications Environments for Military Operations

  • Deliver seamless communications
  • Expand team engagement and collaboration
  • Modernize installation security

Avaya Cloud Secure

Simplified, Secure, Streamlined Agency Communications

  • Implement cost-effective collaboration
  • Improve agency-wide efficiency and collaboration
  • Designed to address FedRAMP

HIPAA-Compliant Solutions

HIPAA-compliant options, supported by an independent third-party audit, are available for Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow and Avaya Conversational Intelligence solutions, and for Avaya Managed Services premise-based solutions.

Contracts

Government Services Administration Contracts

Avaya Government Solutions offers a portfolio of contract vehicles.

Certifications

Department of Defense and Civilian Certifications

Avaya Government Solutions works to ensure that our products are developed to meet current requirements and criteria for operations in government organizations.

State and Local

Optimized Technology for Next-Generation Citizen Services

Avaya solutions help to ensure that state and local agencies are able to provide consistent and reliable government and citizen services.

Accessibility

Providing Equal Access to Technology and Information

Avaya offers an extensive portfolio of solutions designed to provide equal access to communications and offer a wider range of jobs for people with disabilities.

Resources

Fact Sheet

Simplify, Secure, and Streamline Agency Communications

FedRAMP Cloud Services from Avaya Government Solutions deliver trusted collaboration while reducing costs and minimizing risks.

Fact Sheet

Next-Generation Emergency Communication

In transforming to digital communications, focus on improving how you interact with callers to public safety and emergency services.

White Paper

The Intelligent Experiences of a Smart City

Create intelligent connections with digital technology: better manage infrastructure and offer more interactive public services.

Infographic

Bringing Enterprise 911 into the 21st Century

Convey the most accurate information to first responders so the right resources get to the right place, fast.

Fact Sheet

Cloud Notification Solution for Businesses of Every Size

When seconds count, rely on real-time communications.

City of Martinsville

Avaya has made everything so easy to work with, they’re fantastic. They’re honestly the best company to work with. I never have to worry about the level of service they provide to us as their customer. We’re in constant communication and the city always feels that their needs are met.

Jared Pruett

Network Engineer

Marion County

Avaya brings a lot of maturity to the industry. You can see that they have thought out how to make the software easily manageable.

Andrew DeHaan

IT Director

State of Montana

Avaya’s technology humanizes emergency response for us. At the end of the day, there’s a real person calling whose life could be on the line. It’s so much more than just providing ‘good service.’ Avaya’s solutions got us to that next level we needed for our citizens and end users.

Jeff Unger

Voice Architect

Alliance Inc.

With an electronic medical records (EMR) deployment on the horizon, bandwidth out to the system was critical. We had to get a more reliable and better-supported network.

Marc Fratus

Director of Technology

City of Martinsville

Marion County

State of Montana

Alliance Inc.

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