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Deliver effortless experiences for customers and employees at every touchpoint.
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Contact Center
Avaya Experience Platform
Build and scale the contact center your business needs with Avaya Experience Platform. Manage inbound and outbound calling and connect customers across any channel, all while arming agents with real-time customer data in a single desktop view.
Get everyone on the same page faster with the power of AI. Leverage real-time customer data to define highly personalized customer experiences. Rely on AI Noise Removal to deliver clear, crisp conversations.
Match each customer to the right agent based on things like preferred language, desired task, situation, and more—and fine-tune attributes in real time for a better experience on the fly.
Empower agents to be their best. Monitor live conversations to coach agents in the moment and provide opportunities for continuous improvement with live prompts and automatic scorecards for call recordings.
Give customers personalized self-service options on their preferred channel and on their time, 24/7. And give employees a helping hand so they can focus on bigger tasks.
Take a closer look at how Avaya Experience Platform can transform your contact center.
Ready to learn more about Avaya Experience Platform?