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Avaya voice and digital channels,  Edenor’s key to delivering the best  experience to 9 million consumers

Avaya voice and digital channels, Edenor’s key to delivering the best experience to 9 million consumers

The most important technological challenge Edenor faced was transforming its call center into an Omnichannel Contact Center, to provide its customers a 360 view of their interactions during the year.

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