Compare Plans

Connect customer service across every touchpoint

Woman with headphones sitting on the street working on a laptop

Empower customers and employees alike

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Features to create connected experiences

  • Proactive automation and service: Always-on customer service made easy with predictive AI-powered tools.
  • Smarter self-service: Intelligent, conversational self-service that includes options to connect with a live agent.
  • Intelligent routing: Customers matched with the right employees.
  • Composable desktops: Agent and supervisor desktops customized to empower, inform, and deliver positive experiences for all.
  • Completely connected employees: Combined communications that bring together your front and back offices.
Explore features
Smiling woman on cell phone.
Ventana Research Value Index logo

Ventana research names Avaya exemplary vendor in agent management

Ventana recognizes Avaya’s exceptional ability in Product Experience and Customer Experience that empowers employees to deliver extraordinary experiences.

Download the report

What customers are saying

Check out Avaya Experience Platform ratings from independent review site TrustRadius.

What is CCaaS?

What is CCaaS?

Learn what Contact Center as a Service (CCaaS) is and isn't, what it does, and how it's managed. Find out about CCaaS capabilities and how to choose the correct vendor.