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Avaya Experience Platform

Deliver a great customer experience

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Connect customer service across every touchpoint.

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

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Capabilities to create deeper relationships.

Give agents what they need to make every customer feel like they matter most—all in a single desktop view.

  • AI Speech Analytics and Noise Removal: Help agents and customers find a quicker, clearer path to resolve each call.
  • Attribute-Based Routing: Ensure every customer is matched with the agent best suited to their needs.
  • Workforce Engagement tools: Empower agents to be their best with in-call monitoring and live coaching. Give supervisors the tools they need to be effective coaches.
  • Automation and self-service: Give customers the freedom to choose their experience. Reduce repetitive and routine calls for agents.
Explore capabilities

What customers are saying:

Check out Avaya Experience Platform ratings from independent review site TrustRadius.

Understanding Contact Center as a Service—CCaaS

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Learn how Avaya Experience Platform, a CCaaS solution, gives your customers the best possible experience while giving your business the freedom to choose the technology you need, when you need it.

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