IP Office Support Services

Optimize and Protect Your Avaya Investment


Avaya Services - Removing complexity, improving performance and accelerating ROI [PDF]

Avaya Services provide you with a full range of offerings designed to consult, enable, support, manage, optimize and even outsource your collaboration, customer experience management and networking solutions. This brochure will showcase how you will be enabled to mitigate risk, reduce total cost of ownership and optimize solution performance based on your unique business needs, no matter where you are in the lifecycle of your solution

Fact Sheets

IP Office Support Services [PDF]

The IP Office Support Services offer is comprehensive and affordable coverage that maximizes system uptime, optimizes solution performance and protects your investment in Avaya technology.

Avaya Support Website Collaboration for Real-Time Issue Resolution [PDF]

Advanced, real-time issue resolution through your preferred channel — all from the Web environment.


Avaya Global Support Services 2016 Client Satisfaction Infographic [PDF]

Once again, Avaya Global Support Services achieved an all-time high average satisfaction score between very good and excellent in 2016. Thank you for your continued business and belief in Avaya. The detailed and transparent opinions you provide us through direct conversations and surveys drives our strategy. We’ve listened, taken action and wanted to share the outcomes we’ve experienced together. While we are proud of the results to date, we strive for an ever-improving relationship with you, our clients through excellent support delivery by our engineers, tools, and website.

Avaya Services: Award-winning, Industry-recognized services [PDF]

Overview of awards and industry recognition that Avaya Services has received.

4 Reasons to choose Avaya Support [PDF]

Learn how Avaya Support can help you focus on your strategic objectives.



Avaya’s Customer Service Transformation Story [7:45]

Hear from Mike Runda, SVP and President Avaya Client Services, on how Avaya leverages investments in people, processes, and technology to transform the way Avaya provides customer service and drives strong business outcomes.

Avaya Diagnostic Server Use Case Video [6:32]

View different scenarios on how to use Avaya Diagnostic Server to maximize your network performance with less finger-pointing.

Avaya Support Website Live Agent Collaboration [2:53]

With the introduction of Avaya Web Video, Avaya has rounded out our next-generation collaboration capabilities, giving you the choice of whatever real-time, multichannel Web communications you prefer to make your support experience faster and easier. In fact, Avaya is the first communication company to offer interactive two-way video in the Web support setting, providing face-to-face interaction with Avaya experts without leaving the Avaya Support Website environment. With Avaya Web Video, you now have multiple ways to communicate with Avaya and still have access to our other powerful collaboration, diagnostic and issue-resolution tools.

Avaya Support Website [3:39]

Learn why the Avaya Support Website is the fastest way for you to get support.  Explore our state-of-the-art capabilities including the Avaya Knowledgebase,  Ava (the Avaya Virtual Agent), and Web Chat, Web Talk and Web Video to quickly communicate with live agents.

White Papers

Build a Borderless Business with Effective Engagement

Creating borderless communications with your customers means providing an array of options for how they engage with you. Offer paths to your products and support via voice, video, and web—on all manner of mobile and wired devices. In this report from Webtorials, see how to build your own borderless commerce business model. You’ll grow beyond simple customer interactions to building deep customer relationships—an approach proven to help build loyalty and grow revenue.

Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America

Avaya has been positioned in the Leaders Quadrant in the 2015 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America. Optimized for midsize businesses, an Avaya engagement solution is flexible, yet complete. It’s simple to use and manage, delivering real value and low total cost of ownership.

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