Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Services
Expert care to keep your communications running
If communications go down, work pauses. Any outage can be costly—an important conversation dropped, services stalled, a major deal in limbo. At Avaya, we’re serious about preventing downtime. For starters, our vigilant Expert Systems reduces the probability of outages by 73%.
For 90% of outages, our emergency recovery team restores service in under two hours. Our ability to quickly find and fix problems is key to keeping your communications running optimally.
You can reach your Avaya support team anytime, using your choice of call, email, chat, or video. Browse our extensive knowledge base to understand and resolve problems on your own quickly.
Avaya Expert Systems auto-resolves issues before you even know they exist. It reduces outage probability by 73% and resolves 96% of all alarms without human intervention.
Your services agreement often starts with an award-winning, globally available Support Advantage package. Our experts use automated proactive remote monitoring, secure remote connectivity, and sophisticated support tools and processes to protect your communications.
Replacement parts are available for certain covered Avaya products. Delivery is next business day with two arrival time options. This service provides you with certified Avaya parts, helping you avoid having to carry your own parts inventory.
When needed, Avaya dispatches technical resources to your site to replace defective parts. You skip having to maintain in-house expertise and your own parts inventory for Avaya products. Includes Advance Parts Replacement.
These services provide ongoing operational support for your communications network and applications, helping you perform critical functions—whether routine or rare—on a timely basis to fill specific gaps in your business.
When problems do arise, reach out to Avaya experts for fast help. And rely on our tools and information sources, including secure 24x7 proactive remote monitoring, diagnostics, and resolution.