Contact Center Optimization

Build a Better Customer Experience by Improving Contact Center Operations


Contact Center Optimization Brochure [PDF]

17 Oct 2012
A central goal of Contact Center Optimization services is to protect your existing investment in people, processes and technology. Taking an end-to-end look at your operations, we can help you optimize the performance, capabilities and value of your contact center operation.


Managing the Customer Experience

08 Jul 2014
This interactive electronic Guide is packed with practical articles written by experts from Avaya, our leading partners, and industry leaders. Case studies, charts, and infographics help you discover how to transform each customer experience into real customer lifetime value.


Professional Services - Optimizing Your Contact Center [2:26]

12 Oct 2013
Transform your customer’s experiences and your business by optimizing your contact center.  Avaya Professional Services focus on helping businesses effectively use communications technology and applications to drive productivity and growth while mitigating risk and reducing TCO for communications solutions.

White Papers

Executive Guide: 7 Things You Didn’t Know Were Possible with Self Service and Automation

13 Apr 2015
Use automation to deliver the right service and meet rising customer expectations for omnichannel service and personalization.

Support Services Transformation: Daunting, Doable, and Worth it

26 Feb 2015
Support services leaders typically face three expectations: Increase customer satisfaction with better, faster support. Contribute to healthier margins by being more efficient. Maintain an engaged, effective workforce. These goals require more than incremental operational improvement. Make a step change—a people, process, and technology transformation.

Benchmarking in the Contact Center: Tips for Managing What you Measure [PDF]

07 Apr 2014
Find out how leading organizations are gaining value from accurate, insightful benchmarking.

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance

21 Mar 2013
This detailed independent survey from Aberdeen describes the processes, technologies, and tools top-performing businesses use to improve their contact center and business performance. Their focus is on enabling contact center activities, compliance, analysis of customer and operational data, and continuous improvements—all driving to results and an enhanced customer experience.

Enhancing customer experience: first, do no harm [PDF]

13 Feb 2013
The barriers to a better customer experience are not trivial. However, with the right focus and commitment, achieving improvements may be simpler than you think. This White Paper will take a systematic best practices approach at exploring the steps needed to enhance your customer's experience.

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