Federal Civilian Government

Digital Communications Solutions for Flexible, Reliable, Secure Government Operations

Federal Civilian Government

Simplify Networks, Reduce Security Risks, Optimize with Smart Technology

  • Simplify agency communications networks. Enable network virtualization, data center consolidation, cloud computing, data analytics, and integrated mobility.
  • Make networks more reliable. Use automated solutions to increase capabilities and functionality, provide consistent customer service, and improve response times.
  • Meet goals for sustainable environments. Leverage the Internet of Things via smart building technology that improves workplace efficiency.
  • Increase physical security with a smart and predictive video surveillance network. Protect people, property, and digital assets with a scalable system that helps manage incident prevention and response.
  • Support optimal efficiency with Unified Communications. Leverage integrated communications to improve collaboration. Deliver customer-centric services using cloud-based applications in a multi-channel customer contact center.

• Update Networks Incrementally

Optimize installed network and legacy system connectivity to minimize interruption and facilitate enhanced capabilities.

• Enable Simpler, More Flexible Customer Service

Leverage modern communications technologies to deliver secure information and services that meet citizen and employee demand.

• Apply Proven Technology for Streamlined Workflows

Use cost-effective advanced communications tools to impact productivity, collaboration, and security.

Improve the Government Customer Experience

Improve the Government Customer Experience

Optimize agency contact center operations to deliver responsive and consistent customer experiences. Automate routine operations and signal priority actions. Predict call, email, and chat workloads for effective resource utilization and agent productivity. Help ensure accurate and timely information for high-volume citizen services, including public safety, benefits, taxation, and healthcare.

Enhance Agency Cybersecurity

Enhance Agency Cybersecurity

Protect agency voice and data infrastructures with a multi-layered security approach that covers the network end to end. Secure agency Unified Communications with intrusion prevention, firewalling, and detection capabilities. Leverage Software-Defined Networking to simplify and enable trusted networks that deliver voice, video, instant messaging, and collaboration tools with encryption to the Federal workforce.

Modernize Government Health IT

Modernize Government Health IT

Deliver better healthcare experiences and reach more patients with mobility, telemedicine, and proactive outreach. Support care team coordination and improve collaboration for the nation’s largest direct healthcare provider, the U.S. Government. Streamline admitting, prescription, and other workflows for enhanced safety and quality, and improve data security with a network that segments WiFi access, medical devices, and payment systems.

Integrate the Federal Mobile Workforce

Integrate the Federal Mobile Workforce

Build secure and seamless virtual environments to support mobile government employees. Use proven technologies to transform how agency professionals collaborate, communicate, and deliver government information and services to their constituents, colleagues, and partner organizations. Give Federal employees the trusted tools they need to accomplish their missions and support agency telework initiatives.

Collaborate for Productive Government Operations

Collaborate for Productive Government Operations

Transform how Federal professionals interact with colleagues, partner agencies, and the public. Make Unified Communications a reality for government organizations and leverage simplified tools to help ensure timely, effective, face-to-face collaboration. Employ multimedia messaging to increase team interaction. Update internal communications with advanced high-definition video collaboration systems for enhanced agency productivity.

Design Smart Buildings for the Public Sector

Design Smart Buildings for the Public Sector

Modernize agency property and facilities management by implementing the latest technologies designed to optimize resource use. Create safe and effective workspaces for the government workforce—wherever they are located—by leveraging next-generation networking, coupled with high-definition video. And, enable public sector enterprises to take full advantage of the expanding universe of networked devices that comprise the Internet of Things.

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA

Worldwide

(908) 953-6000

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