Prepare for the Next Era of Emergency Communications

Be Ready for 2020

Empowering Citizens and Emergency Staff

Transform the experiences citizens have when they’re interacting with government and public safety agencies. The latest in communications technology lets you interconnect people, resources, data, and solutions to deliver information and respond faster and more precisely than ever before.

240 M

An estimated 240 million calls are made to 911 in the U.S. each year


Approximately 80% of emergency calls in the U.S. are from wireless devices


The chance of 911 getting a quick fix on location can be as low as 10%

How Avaya Can Help

Collaboration Solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows
  • Consolidated call taker desktop

Citizen Services

  • Omnichannel solutions
  • Automated administration
  • Smart routing
  • Sentiment analysis

Remote Management

  • Video, audio, and web solutions
  • Flexible configuration and programming
  • Proactive outreach capabilities
  • Freedom of cloud deployment

Phone System Compliance

  • NG911 communications framework  
  • Real-time, dynamic location data
  • True situational awareness
  • Platform-agnostic
State of Montana

State of Montana Improves UC Service to Better Protect and Serve

View Case Study

Avaya SENTRY Wins Frost & Sullivan Product Leadership Award

We’re recognized for transforming the public safety experience with Avaya SENTRY, which accurately pinpoints a caller’s location so first responders can get there faster. It’s ready to tailor and install on any PBX system—including yours. Learn how it works in this deep-dive white paper from Frost & Sullivan.











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