Prepare for the Next Era of Emergency Communications

Be Ready for 2020

Empowering Citizens and Emergency Staff

Transform the experiences citizens have when they’re interacting with government and public safety agencies. The latest in communications technology lets you interconnect people, resources, data, and solutions to deliver information and respond faster and more precisely than ever before.

240 M

An estimated 240 million calls are made to 911 in the U.S. each year

80%

Approximately 80% of emergency calls in the U.S. are from wireless devices

10%

The chance of 911 getting a quick fix on location can be as low as 10%

How Avaya Can Help

Collaboration Solutions

Mobile communications
Secure multimedia communications
Automated workflows
Consolidated call taker desktop

Citizen Services

Omnichannel solutions
Automated administration
Smart routing
Sentiment analysis

Remote Management

Video, audio, and web solutions
Flexible configuration and programming
Proactive outreach capabilities
Freedom of cloud deployment

Phone System Compliance

NG911 communications framework
Real-time, dynamic location data
True situational awareness
Platform-agnostic

State of Montana

Avaya’s technology humanizes emergency response for us. At the end of the day, there’s a real person calling whose life could be on the line. It’s so much more than just providing ‘good service.’ Avaya’s solutions got us to that next level we needed for our citizens and end users.

Jeff Unger

Voice Architect

State of Montana

Resources

Infographic

Kari’s Law and NG911: Get the Facts

By February 2020, U.S. businesses’ multi-line phone systems must have direct dial to 911 enabled.

Fact Sheet

The World’s First Enterprise NG911 Secure ADR

For each emergency call, collect contextual location data from your enterprise network for delivery to the 911 center.

White Paper

Breakthrough 911 Technology

How the 911 system evolved to now capture and provide deep, critical, time-saving information to first responders.

Video

When 911 Fails, Tragedy Happens

Kari's Law will ensure that institutions are compliant by just dialing 911, without the 9 prefix, and providing on-site notification.

Fact Sheet

Cloud Notification Solution for Businesses of Every Size

When seconds count, rely on real-time communications.

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