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PUBLIC SAFETY

Prepare for the Next Era of Emergency Communications

Be Ready for 2020

Empowering Citizens and Emergency Staff

Transform the experiences citizens have when they’re interacting with government and public safety agencies. The latest in communications technology lets you interconnect people, resources, data, and solutions to deliver information and respond faster and more precisely than ever before.

240 M

An estimated 240 million calls are made to 911 in the U.S. each year

80%

Approximately 80% of emergency calls in the U.S. are from wireless devices

10%

The chance of 911 getting a quick fix on location can be as low as 10%

KARI'S LAW COMPLIANCE

Are Your Phone Systems Ready?

New federal requirements mandate phone systems have specific capabilities by February 16, 2020. Kari’s Law and Ray Baum’s Act apply to all organizations—from schools to large enterprises—with multi-line telephone systems:

  • Dial 911 directly with no prefixes
  • Route emergency calls directly to a 911 Center
  • Provide onsite notifications with location
Keep Your Phone Systems Compliant
Intelligently Enable First Responders

NEXT-GENERATION 911

Intelligently Enable First Responders

Enable first responders with detailed, life-saving data including building address, the specific device from which a call is placed, and the square footage of an organization—all within seconds of a call being placed.

  • Seamlessly correlate location data
  • Integrate with external, cloud-based data repositories
  • Reduce costs associated with emergency database management

SCHOOL AND CAMPUS SAFETY

Proactively Detect, Notify, Respond

Maximize protection: More quickly and intelligently detect threatening situations. Immediately launch notifications to students, staff, and parents. Communicate events—from severe weather to active shooters—across first responders’ channels.

  • Enable mass notifications, response tracking based on location, reunification instructions with status monitoring
  • Proactively initiate lockdown procedures—and monitor hallway cameras with audio and video controls
  • Cost-effectively integrate existing legacy equipment
Proactively Inform and Engage
Make Every Citizen Interaction Count

COMMUNITY AND CITIZENS

Make Every Citizen Interaction Count

Quickly and easily evaluate citizen needs and deliver services: Give support staff real-time contextual information, use advanced knowledgeability to streamline workflows, and AI enable call takers.

  • Improve overall constituent satisfaction
  • Reduce operational costs
  • Minimize employee effort

How Avaya Can Help

Collaboration Solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows
  • Consolidated call taker desktop

Citizen Services

  • Omnichannel solutions
  • Automated administration
  • Smart routing
  • Sentiment analysis

Remote Management

  • Video, audio, and web solutions
  • Flexible configuration and programming
  • Proactive outreach capabilities
  • Freedom of cloud deployment

Phone System Compliance

  • NG911 communications framework  
  • Real-time, dynamic location data
  • True situational awareness
  • Platform-agnostic

State of Montana

Avaya’s technology humanizes emergency response for us. At the end of the day, there’s a real person calling whose life could be on the line. It’s so much more than just providing ‘good service.’ Avaya’s solutions got us to that next level we needed for our citizens and end users.

Jeff Unger

Voice Architect

Avaya SENTRY Wins Frost & Sullivan Product Leadership Award

We’re recognized for transforming the public safety experience with Avaya SENTRY, which accurately pinpoints a caller’s location so first responders can get there faster. It’s ready to tailor and install on any PBX system—including yours. Learn how it works in this deep-dive white paper from Frost & Sullivan.

Download
1399761225044

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