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PUBLIC SAFETY

Prepare for the Next Era of Emergency Communications

Be Ready for 2020

Empowering Citizens and Emergency Staff

Transform the experiences citizens have when they’re interacting with government and public safety agencies. The latest in communications technology lets you interconnect people, resources, data, and solutions to deliver information and respond faster and more precisely than ever before.

240 M

An estimated 240 million calls are made to 911 in the U.S. each year

80%

Approximately 80% of emergency calls in the U.S. are from wireless devices

10%

The chance of 911 getting a quick fix on location can be as low as 10%

How Avaya Can Help

Collaboration Solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows
  • Consolidated call taker desktop

Citizen Services

  • Omnichannel solutions
  • Automated administration
  • Smart routing
  • Sentiment analysis

Remote Management

  • Video, audio, and web solutions
  • Flexible configuration and programming
  • Proactive outreach capabilities
  • Freedom of cloud deployment

Phone System Compliance

  • NG911 communications framework  
  • Real-time, dynamic location data
  • True situational awareness
  • Platform-agnostic

Avaya’s technology humanizes emergency response for us. At the end of the day, there’s a real person calling whose life could be on the line. It’s so much more than just providing ‘good service.’ Avaya’s solutions got us to that next level we needed for our citizens and end users.

Jeff Unger

Voice Architect

Avaya SENTRY Wins Frost & Sullivan Product Leadership Award

We’re recognized for transforming the public safety experience with Avaya SENTRY, which accurately pinpoints a caller’s location so first responders can get there faster. It’s ready to tailor and install on any PBX system—including yours. Learn how it works in this deep-dive white paper from Frost & Sullivan.

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1399761225044

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