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Prepare for the Next Era of Emergency Communications
Be Ready for 2020Empowering Citizens and Emergency Staff
Transform the experiences citizens have when they’re interacting with government and public safety agencies. The latest in communications technology lets you interconnect people, resources, data, and solutions to deliver information and respond faster and more precisely than ever before.
Are Your Phone Systems Ready?
New federal requirements mandate phone systems have specific capabilities by February 16, 2020. Kari’s Law and Ray Baum’s Act apply to all organizations—from schools to large enterprises—with multi-line telephone systems:
- Dial 911 directly with no prefixes
- Route emergency calls directly to a 911 Center
- Provide onsite notifications with location
Intelligently Enable First Responders
Enable first responders with detailed, life-saving data including building address, the specific device from which a call is placed, and the square footage of an organization—all within seconds of a call being placed.
- Seamlessly correlate location data
- Integrate with external, cloud-based data repositories
- Reduce costs associated with emergency database management
Proactively Detect, Notify, Respond
Maximize protection: More quickly and intelligently detect threatening situations. Immediately launch notifications to students, staff, and parents. Communicate events—from severe weather to active shooters—across first responders’ channels.
- Enable mass notifications, response tracking based on location, reunification instructions with status monitoring
- Proactively initiate lockdown procedures—and monitor hallway cameras with audio and video controls
- Cost-effectively integrate existing legacy equipment
Make Every Citizen Interaction Count
Quickly and easily evaluate citizen needs and deliver services: Give support staff real-time contextual information, use advanced knowledgeability to streamline workflows, and AI enable call takers.
- Improve overall constituent satisfaction
- Reduce operational costs
- Minimize employee effort
How Avaya Can Help
Collaboration Solutions
- Mobile communications
- Secure multimedia communications
- Automated workflows
- Consolidated call taker desktop
Citizen Services
- Omnichannel solutions
- Automated administration
- Smart routing
- Sentiment analysis
Remote Management
- Video, audio, and web solutions
- Flexible configuration and programming
- Proactive outreach capabilities
- Freedom of cloud deployment
Phone System Compliance
- NG911 communications framework
- Real-time, dynamic location data
- True situational awareness
- Platform-agnostic
State of Montana Improves UC Service to Better Protect and Serve
View Case StudyAvaya SENTRY Wins Frost & Sullivan Product Leadership Award
We’re recognized for transforming the public safety experience with Avaya SENTRY, which accurately pinpoints a caller’s location so first responders can get there faster. It’s ready to tailor and install on any PBX system—including yours. Learn how it works in this deep-dive white paper from Frost & Sullivan.
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