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Empower agents, excite customers

Give agents everything they need to create exceptional customer experiences.

An engaged workforce is a productive workforce.

Providing agents with the right tools to interact with customers and each other goes a long way in motivating agents and preventing burnout.

Record interactions automatically

Improve compliance and gain key insights by automatically capturing and processing voice and digital interactions.

Optimize staff levels

Use historical trends and data to provide stellar service and accurate staff levels all the time.

Monitor interactions live

Help agents in real time with prompts, customer details, resources, and step-by-step guidance.

Manage agent performance

Actively monitor, assess, and coach employee performance with automatic scorecards for call recordings.

Consolidate agent desktops

Manage schedules, training, customer information and more—from every touchpoint—all in a single, unified view.

Generate fast ROI

Pay only for what you need with usage-based pricing up front. Quickly scale to add new capabilities as needed.

Increase brand loyalty in all customer interactions.

More capabilities from the Avaya Experience Platform.

Artificial Intelligence

Harness the power of AI

Attribute-based routing

Right agent, right experience


Meet customers where they are



Allegiance concentrates on both customer and employee experiences

In the business of delivering customized corporate health insurance packages, Allegiance relies on an Avaya contact center solution to...

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How much could you save?

Improving agent productivity and streamlining operations can lead to significant savings.

Try the savings calculator


Stay competitive with Automation

Find out how contact center automation enhances the customer experience and empowers your agents.

Read the Blog


Digital coworkers can help

Virtual agents can engage customers across multiple channels and scale to meet demand—continuously learning to improve...

Read about Virtual Agents

Ready to learn more about Avaya Experience Platform?

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