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Deliver effortless experiences for customers and employees at every touchpoint.
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Contact Center
Give agents everything they need to create exceptional customer experiences.
Providing agents with the right tools to interact with customers and each other goes a long way in motivating agents and preventing burnout.
Record interactions automatically
Improve compliance and gain key insights by automatically capturing and processing voice and digital interactions.
Optimize staff levels
Use historical trends and data to provide stellar service and accurate staff levels all the time.
Monitor interactions live
Help agents in real time with prompts, customer details, resources, and step-by-step guidance.
Manage agent performance
Actively monitor, assess, and coach employee performance with automatic scorecards for call recordings.
Consolidate agent desktops
Manage schedules, training, customer information and more—from every touchpoint—all in a single, unified view.
Generate fast ROI
Pay only for what you need with usage-based pricing up front. Quickly scale to add new capabilities as needed.
Increase brand loyalty in all customer interactions.
More capabilities from the Avaya Experience Platform.
Harness the power of AI
Right agent, right experience
Meet customers where they are
Resources:
Video
Allegiance concentrates on both customer and employee experiences
In the business of delivering customized corporate health insurance packages, Allegiance relies on an Avaya contact center solution to...
Watch video
Tool
How much could you save?
Improving agent productivity and streamlining operations can lead to significant savings.
Try the savings calculator
Blog
Stay competitive with Automation
Find out how contact center automation enhances the customer experience and empowers your agents.
Read the Blog
Digital coworkers can help
Virtual agents can engage customers across multiple channels and scale to meet demand—continuously learning to improve...
Read about Virtual Agents
Ready to learn more about Avaya Experience Platform?