Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Contact Center
Give agents and customers a quicker path to common ground with AI-powered capabilities on Avaya Experience Platform Public Cloud (formerly Avaya Experience Platform.)
With AI noise removal and in-the-moment customer data, agents know they are getting the full story—every time, no matter what.
Keep lines of communication crystal clear, no matter where conversations are happening. Eliminate unwanted background sounds for customers and agents with AI Noise Removal.
See how each call is going with built-in monitoring to assess customer sentiment and ensure agents succeed on every interaction—all from a single desktop view.
The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.
White Paper
Using generative AI for improving customer experience
One biggest advantage of generative AI technology is its ability to process large amounts of content.
Fact Sheet
Avaya Experience Platform & Google Speaker ID
Fact Sheet covering Active Voice and Passive Voice Authentication methods that can be used with Avaya Experience Platform.
Blog
AI bots for customer experience: Trends, insights, and examples
How can you implement AI bots in your company, and what will they be able to do for you?
eBook
Innovation for a new world. Work with AI.
To create extraordinary customer and employee experiences, bring AI capabilities into your interactions and workflows.
Podcast
Discover AI-enabled banking
Hear from experts at Avaya and Accenture on how AI enables effortless banking experiences.
Case Study
Cut call times, increase satisfaction
Learn how Attento uses AI to cut post-call work by 65% while increasing customer satisfaction.
Modernize without disruption
Explore how AI can boost customer relationships and increase revenue in a hybrid cloud solution.