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Use AI to create deeper connections

Give agents and customers a quicker path to common ground with AI-powered capabilities on Avaya Experience Platform.

Taking the ‘mis’ out of communication

With AI noise removal and in-the-moment customer data, agents know they are getting the full story—every time, no matter what.

Clear crisp conversation—no matter what

More capabilities from the Avaya Experience Platform

Workforce engagement

Engage the whole team

Attribute-based routing

Right agent, right experience


Meet customers where they are



Innovation for a new world. Work with AI.

To create extraordinary customer and employee experiences, bring AI capabilities into your interactions and workflows.

Read the eBook


Discover AI-enabled banking

Hear from experts at Avaya and Accenture on how AI enables effortless banking experiences.

Listen to the podcast

Case Study

Cut call times, increase satisfaction

Learn how Attento uses AI to cut post-call work by 65% while increasing customer satisfaction.

Take a closer look


Modernize without disruption

Explore how AI can boost customer relationships and increase revenue in a hybrid cloud solution.

Read the blog

Ready to learn more about Avaya Experience Platform?

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