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Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
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See what’s next for your full-featured call center.
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Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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Contact Center
Give agents and customers a quicker path to common ground with AI-powered capabilities on Avaya Experience Platform.
With AI noise removal and in-the-moment customer data, agents know they are getting the full story—every time, no matter what.
Keep lines of communication crystal clear, no matter where conversations are happening. Eliminate unwanted background sounds for customers and agents with AI Noise Removal.
See how each call is going with built-in monitoring to assess customer sentiment and ensure agents succeed on every interaction—all from a single desktop view.
Clear crisp conversation—no matter what.
The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.
Resources:
White Paper
Using generative AI for improving customer experience
One biggest advantage of generative AI technology is its ability to process large amounts of content.
Learn more
Fact Sheet
Avaya Experience Platform & Google Speaker ID
Fact Sheet covering Active Voice and Passive Voice Authentication methods that can be used with Avaya Experience Platform.
Learn More
Blog
AI bots for customer experience: Trends, insights, and examples
How can you implement AI bots in your company, and what will they be able to do for you?
Read the blog
eBook
Innovation for a new world. Work with AI.
To create extraordinary customer and employee experiences, bring AI capabilities into your interactions and workflows.
Read the eBook
Podcast
Discover AI-enabled banking
Hear from experts at Avaya and Accenture on how AI enables effortless banking experiences.
Listen to the podcast
Case Study
Cut call times, increase satisfaction
Learn how Attento uses AI to cut post-call work by 65% while increasing customer satisfaction.
Take a closer look
Modernize without disruption
Explore how AI can boost customer relationships and increase revenue in a hybrid cloud solution.
Ready to learn more about Avaya Experience Platform?