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Use AI to create deeper connections

Give agents and customers a quicker path to common ground with AI-powered capabilities on Avaya Experience Platform.

Taking the ‘mis’ out of communication.

With AI noise removal and in-the-moment customer data, agents know they are getting the full story—every time, no matter what.

Clear crisp conversation—no matter what.

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Let our ACES expert staff help.

The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.


White Paper

Using generative AI for improving customer experience

One biggest advantage of generative AI technology is its ability to process large amounts of content.

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Fact Sheet

Avaya Experience Platform & Google Speaker ID

Fact Sheet covering Active Voice and Passive Voice Authentication methods that can be used with Avaya Experience Platform.

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AI bots for customer experience: Trends, insights, and examples

How can you implement AI bots in your company, and what will they be able to do for you? 

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Innovation for a new world. Work with AI.

To create extraordinary customer and employee experiences, bring AI capabilities into your interactions and workflows.

Read the eBook


Discover AI-enabled banking

Hear from experts at Avaya and Accenture on how AI enables effortless banking experiences.

Listen to the podcast

Case Study

Cut call times, increase satisfaction

Learn how Attento uses AI to cut post-call work by 65% while increasing customer satisfaction.

Take a closer look


Modernize without disruption

Explore how AI can boost customer relationships and increase revenue in a hybrid cloud solution.

Read the blog

Ready to learn more about Avaya Experience Platform?

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