Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
CONTACT CENTER
Build and scale the contact center your business needs with Avaya Experience Platform Public Cloud. Manage inbound and outbound calling and connect customers across any channel, all while arming agents with real-time customer data in a single desktop view. And for your on-prem needs, unlock innovations without disrupting your current operations—there’s no need to rip and replace.
Add best-in-cloud technologies from AXP Public Cloud onto your AXP On-Prem call center solutions.
Extend your solution with Avaya’s publicly available APIs and provide your customers with unique, personalized experiences.
Get everyone on the same page faster with the power of AI. Leverage real-time customer data to define highly personalized customer experiences. Rely on AI Noise Removal to deliver clear, crisp conversations.
Providing agents with the right tools to interact with customers and each other goes a long way in motivating agents and preventing burnout. Monitor live conversations to coach agents in the moment and provide opportunities for continuous improvement with live prompts and automatic scorecards for call recordings.
Video: Avaya workforce engagement transforms customer experience
Calculator: How much could you save?
Blog: Digital coworkers can help
Video: Allegiance concentrates on both customer and employee experiences
Match each customer to the right agent based on things like preferred language, desired task, situation, and more—and fine-tune attributes in real time for a better experience on the fly.
Video: Creating 9 million happy customers.
eBook: The right connections for amazing customer experiences
Blog: Stand out by improving customer service
Give customers personalized self-service options on their preferred channel and on their time, 24/7. And give employees a helping hand so they can focus on bigger tasks.
Infographic: A day in the life of your contact center
Blog: Stay competitive with automation
Choose from Digital, Voice, or All-Media packages, or create your own unique solution.
The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.
Improve CX and customer loyalty without unnecessary business risks. Deliver a fully personalized experience that brings more intelligence to the Contact Centers with the insights in this Avaya and Frost Sullivan Visual Whitepaper.