Connect your employees to your customers across the channels they use most.
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Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
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See what’s next for your full-featured call center.
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Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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CONTACT CENTER
Avaya Experience Platform
Build and scale the contact center your business needs with Avaya Experience Platform. Manage inbound and outbound calling and connect customers across any channel, all while arming agents with real-time customer data in a single desktop view.
Get everyone on the same page faster with the power of AI. Leverage real-time customer data to define highly personalized customer experiences. Rely on AI Noise Removal to deliver clear, crisp conversations.
Empower agents to be their best. Monitor live conversations to coach agents in the moment and provide opportunities for continuous improvement with live prompts and automatic scorecards for call recordings.
Match each customer to the right agent based on things like preferred language, desired task, situation, and more—and fine-tune attributes in real time for a better experience on the fly.
Give customers personalized self-service options on their preferred channel and on their time, 24/7. And give employees a helping hand so they can focus on bigger tasks.
Choose from Digital, Voice, or All-Media packages, or create your own unique solution.
Work with us to create a solution that meets your unique business needs.
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See it in action
Take a closer look at how Avaya Experience Platform can transform your contact center.
Ready to learn more about Avaya Experience Platform?