Compare Plans

Avaya Experience Platform

Pricing & packages

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

Choose Your Experience

Pricing is based on 200-399 concurrent users over a three-year term.

Digital

37

user/month

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Deliver a consistent digital experience for every customer.

  • Unlimited email, web chat, text messaging​*
  • Bring your own digital channel​
  • AI-powered self-service automation​
  • Intelligent routing​
  • Conversational AI
  • Customer journey intelligence​
  • Customizable employee and supervisor desktop​
  • Avaya desktop embedded in your CRM​
  • Back office integrations
  • Visual workflow orchestration​
  • Bring your own chatbot​
  • Powerful reporting and analytics

* Additional charges may apply based on usage

Voice

68

user/month

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Give customers the voice experience they expect—and more.

  • Inbound voice​
  • Preview outbound dialing
  • AI-powered self-service automation​
  • Intelligent routing​
  • Conversational AI​
  • Voice recording​
  • Customer journey intelligence​
  • Customizable employee and supervisor desktop​
  • Avaya desktop embedded in your CRM​
  • Back office integrations
  • Visual workflow orchestration​
  • Bring your own voice bot​
  • Powerful reporting and analytics

Create Your Own

Let us create a solution that meets your unique business needs.

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Tell Us What You Need

  • Bots
  • Knowledge Management
  • Text Analytics​
  • Biometrics and Security​
  • Gamification​
  • Communications Platform as a Service
  • Vertical Solutions

What customers are saying

Check out Avaya Experience Platform ratings from independent review site TrustRadius.

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