Compare Plans


Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions

Competitive Strategy Leadership Award Recognizes Avaya’s Extensive Portfolio and Overall Ability to Improve Patient Care and Engagement

Raleigh-Durham, NC – December 14, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for its extensive portfolio of Avaya OneCloud healthcare solutions.

The firm recognized Avaya based on its healthcare-specific portfolio of solutions capable of being adapted to a wide range of healthcare use cases, along with its ability to assess and respond to the industry's particular requirements. The company’s global footprint, strong brand and track record, and possession of the necessary know-how to quickly adapt to a rapidly-changing environment placed Avaya in a position that very few other organizations can claim.

“We are proud of the role our healthcare solutions play in enhancing the experience for patients, families, care teams and all others that touch the patient journey. Avaya enables healthcare organizations to engage across the care continuum delivering experiences that matter when they truly matter most,” said Tara Mahoney, Global Healthcare Practice Leader, Avaya. “Many of our healthcare customers are pursuing digital transformation to adapt as health systems are faced with unprecedented pressure to support patients under extreme resource constraints, especially during the pandemic. By connecting people, resources, data, and more, Avaya is helping customers optimize their operations and reduce risk while strengthening the level of care they can provide to patients and customers. We are very pleased to receive this recognition from Frost & Sullivan and will continue to drive innovation and positive outcomes for our healthcare clients.”

Healthcare providers across all facets of the industry are a priority for Avaya, and the company works with 80 percent of the Health and Life Sciences Fortune 500 Companies, and 12 of the top 20 U.S. hospitals rely on Avaya OneCloud communications solutions, including Avaya Spaces and Avaya OneCloud CPaaS. Avaya solutions for Healthcare include:

Care Team Collaboration

  • Improve care coordination with mobile collaboration across the entire health system
  • Increase time with patients by enabling the care team to engage with the right resource by name, patient assignment or role
  • Ensure collaboration is integrated into clinical workflows and applications for improved patient quality and experience

Patient Access & Services

  • Improve the patient experience with a rich multi-touchpoint solution driving improved access, revenue cycle and care plan adherence.
  • Reduce no-shows and leakage and improve pre- and post-procedure instructions by leveraging automation, proactive engagement and digital deflection in communicating with patients.
  • Allow patient representatives to focus on the most critical patient inquiries through automation and digital deflection of more routine inquiries and communications.
  • Leverage integrations with EHR, business applications, customer portals for contextual communications with patients and members.

Virtual Care

  • Reduce avoidable emergent and urgent care and better manage population health through telehealth triage.
  • Improve quality metrics and staff efficiencies with remote monitoring, bedside consult and virtual rounding on industry-leading video devices and cloud collaboration.
  • Deliver provider, patient and scheduler tools and workflows truly needed for one-click virtual visits for physician and mental wellness.
  • Improve home and end-of-life care with immersive collaboration with the patient, family and entire care team in the home and remotely.

“Avaya stands out among communications and collaboration providers with its ability to address a broad spectrum of customer needs and requirements within the healthcare vertical industry,” said Elka Popova, VP, Information & Communications Technologies, Frost & Sullivan. “From on-premise and cloud-based communications, collaboration and customer experience solutions, to a wide range of devices, professional services and programmable capabilities, Avaya brings a comprehensive portfolio to help optimize important workflows within healthcare organizations. As the healthcare vertical prepares for the era of digital sustainability, Avaya is well positioned to become the partner of choice for healthcare providers at any stage of their digital transformation journey.”

Avaya recently earned the 2020 Pandemic Tech Innovation Award for Exceptional Innovation, recognizing its solutions for helping society and business function effectively in the face of challenges caused by the global COVID-19 pandemic. Additionally, TrustRadius selected Avaya for the 2020 Tech Cares Award for going above and beyond to provide global communities, clients, and frontline workers with support during the COVID-19 crisis.

Further information about Frost & Sullivan’s Research Methodology can be found here.

Additional Resources

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector, and the investment community.


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

Loading page...
Error: There was a problem processing your request.