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Avaya OneCloud CPaaS

See How Avaya OneCloud CPaaS Makes Personalized Experiences Possible

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CPaaS Solutions for Your Business

With Avaya OneCloud CPaaS, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, videos, calls, emails, chatbots, and live chat to deliver in-the-moment, personalized experiences.

Automate and Personalize Your Business Processes

Avaya OneCloud is How You Automate & Personalize Business Processes

Solutions Designed for Your Specialty

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Healthcare

Make connecting with you interactive and easy from managing appointments, answering questions, and automating workflows to COVID-19 response and proactive communications—just one part of delivering a positive patient experience.

Finance and Banking

Build personalized mobile experiences and seamless interactions that make customers feel special. Through virtual online branches, intelligent hotlines, and bill pay, banks and financial institutions provide authentication and proactive outreach to their customers.

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Public Sector

Modern and proactive communications give citizens seamless ways to interact and transact with the public sector, including 911 services, intelligent citizen hotlines, simplified service delivery, and Covid-19 response.

Retail

Leverage communications, enabled sales floors and streamlined workflows to keep up with constantly evolving consumer expectations. Customer hotlines, enhanched curbside pickup, and proactive outreach across the customer lifecycle allow retailers to reach consumers where they are. 

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We could only have done this with Avaya. Anything else would have taken an unacceptably long time, carried too much cost, reduced operational capacity at the edge, or compromised the quality metrics our customer needs to deliver.

Frank Plummer, Manager of IT Telecommunications, Nebraska Medicine

Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences.

Mary Wardley, VP Customer Care and CRM, IDC

Avaya offers tools to its customers that can create custom, yet highly flexible solutions for employees and customers. The scalability and reliability of these tools facilitate the transitions from idea to proof-of-concept to full production with ease.

Dave Michels, Principal Analyst, TalkingPointz

Make Your Business Faster, Smarter, More Connected

IDC looks at how enterprises are using CPaaS to quickly deliver unique customer experiences—and the advantages of using Avaya OneCloud CPaaS to create innovative apps for your customers.

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Make Your Business Faster, Smarter, More Connected

Frost and Sullivan Best Practices Award 2021

Frost & Sullivan presents Avaya with the 2021 North American CPaaS Competitive Strategy Leadership Award, citing our capabilities in composable solutions for creating better customer and user experiences.

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Frost and Sullivan Best Practices Award 2021

Avaya OneCloud CPaaS Takes the Gold

The AI-powered platform that creates and delivers customer experiences that are composed in-the-moment won "Best CPaaS Platform" at the prestigious UC Today 2021 Awards.

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UC Awards 2021 - CPaaS Winner logo
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Build Personalized Experiences with Avaya’s Composability Capabilities

Our enterprise-class solution lets you integrate customers fully into your business processes so they can self-segment, self-serve, and co-create their own experiences. Support is available when you need it.

  • Keep your existing infrastructure, extend your existing solutions like UCaaS and CCaaS, pay only for what you use, and scale effortlessly
  • Connect to countless APIs
  • Add AI into any workflow
  • Give your bot applications best-intent matching based on user voice rather than transcribed text—via our native integration to Google Dialogflow

Get Started with a Free Customized Assessment from Avaya

Register for a free two-hour assessment, led by our app and integration experts, and tailored just for your business. You’ll leave eager to start composing the experiences your customers want and need.

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Don’t Miss the Avaya Master Class at Collision

Master Class: How to Create Customer Experiences That Matter

Avaya experts explain how inbound and outbound customer interactions build off one another and how you can compose experiences that enable customers to choose the ways they consume your services and solutions. (This course was first presented at the 2021 Collision conference.)

Learn More about CPaaS

Automated Contact Tracing Helps Ensure Employee Safety

Video

Automated Contact Tracing Helps Ensure Employee Safety

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A New Shot at Curbing COVID-19

Fact Sheet

A New Shot at Curbing COVID-19

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Composable Workstream Collaboration

Video

Composable Workstream Collaboration

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Avaya Experience Builders: Let's Talk Experiences

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Avaya Experience Builders: Let's Talk Experiences

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Contact Tracing from Avaya

Video

Contact Tracing from Avaya

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Fact Sheet

Avaya SIP Trunking

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Avaya OneCloud CPaaS: Integration with Salesforce

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Avaya OneCloud CPaaS: Integration with Salesforce

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CTIntegrations

Case Study

Delivering Faster Service in a Peak-Capacity Contact Center

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Curbside Patient Notification for Healthcare

Fact Sheet

Curbside Patient Notification for Healthcare

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Curbside Notification for Business

Fact Sheet

Curbside Notification for Business

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Avaya OneCloud CPaaS One-Click Telephony Integration

Fact Sheet

One-Click Telephony Integration

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Avaya OneCloud CPaaS - Overview

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Avaya OneCloud CPaaS - Overview

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