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See how Avaya CPaaS makes personalized experiences possible

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CPaaS solutions for your business

With Avaya CPaaS, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, videos, calls, emails, chatbots, and live chat to deliver in-the-moment, personalized experiences.

Automate and personalize your business processes

Deliver the smarter, easier communication experiences everyone is wishing for.

Avaya OneCloud is How You Automate & Personalize Business Processes

Solutions designed for your specialty

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Make connecting with you interactive and easy from managing appointments, answering questions, and automating workflows to COVID-19 response and proactive communications—just one part of delivering a positive patient experience.

Finance and Banking

Build personalized mobile experiences and seamless interactions that make customers feel special. Through virtual online branches, intelligent hotlines, and bill pay, banks and financial institutions provide authentication and proactive outreach to their customers.

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Public Sector

Modern and proactive communications give citizens seamless ways to interact and transact with the public sector, including 911 services, intelligent citizen hotlines, simplified service delivery, and Covid-19 response.


Leverage communications, enabled sales floors and streamlined workflows to keep up with constantly evolving consumer expectations. Customer hotlines, enhanced curbside pickup, and proactive outreach across the customer lifecycle allow retailers to reach consumers where they are. 

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We could only have done this with Avaya. Anything else would have taken an unacceptably long time, carried too much cost, reduced operational capacity at the edge, or compromised the quality metrics our customer needs to deliver.

Frank Plummer, Manager of IT Telecommunications, Nebraska Medicine

Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences.

Mary Wardley, VP Customer Care and CRM, IDC

Avaya offers tools to its customers that can create custom, yet highly flexible solutions for employees and customers. The scalability and reliability of these tools facilitate the transitions from idea to proof-of-concept to full production with ease.

Dave Michels, Principal Analyst, TalkingPointz

Implementing innovative customer experience journeys

IDC looks at how enterprises are using CPaaS to provision multi-channel journeys that keep up with customer preferences. Learn about the benefits of CPaaS, growing trends, and how to evaluate the best CPaaS vendor for your business.

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Real-world success story

Harris County Public Health increases COVID-19 case investigations by 25%

Using Avaya OneCloud CPaaS, the county creates a cloud-based notification solution as part of their Case Investigation and Contact Tracing program.

Learn more about CPaaS


Transitioning to the new world of hybrid work

In this episode of "The Experience" podcast, Avaya's Karen Hardy and Zeus Kerravala of ZK Research discuss how hybrid...

Listen to the podcast


Staying competitive depends on forward progression

With Avaya, analysts at Frost & Sullivan explore integrated cloud communications enabled by Avaya Cloud Office.

Explore the resources

White Paper

Hybrid cloud architectures enable enterprise composability

Leverage multi-cloud to build composability and transform with the right cloud communications provider.

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Automated contact tracing helps ensure employee safety

See how Konexios used Avaya CPaaS and IoT technology to ensure a safe return to work.

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Fact Sheet

A new shot at curbing COVID-19

This suite of apps helps you accelerate citizen engagement and vaccination adoption.

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Contact tracing from Avaya

Explore an Avaya Contact Tracing proof of concept, created with Avaya CPaaS, for your company’s unique needs.

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Fact Sheet

Avaya SIP Trunking

Maximize your bandwidth utilization with a network access solution shared across multiple applications and a single termination...

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Avaya CPaaS: Integration with Salesforce

In this demo, see CRM integration capabilities, including powerful real-time notifications via SMS and Avaya Spaces.

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Fact Sheet

Curbside patient notification for healthcare

During the pandemic, enable patients to check in, complete forms, and wait in queue—all from the security of their cars.

Read the fact sheet

Fact Sheet

One-click telephony integration

Avaya and Google Cloud make it easy to enhance customer services by putting AI virtual assistants into your IVRs and text channels.

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Avaya CPaaS - Overview

Avaya has the tools you need to build an amazing communications experience for your customers and employees.

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