Avaya major player in CPaaS market |
Read vendor assessment
With Avaya CPaaS, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, videos, calls, emails, chatbots, and live chat to deliver in-the-moment, personalized experiences.
Automate and personalize your business processes
Deliver the smarter, easier communication experiences everyone is wishing for.
Subscribe to a packaged solution
We have several turnkey “wow” experiences that can be subscribed to as is or modified quickly to fit your need. These applications work with any infrastructure, are managed by Avaya, and run on Avaya servers. You pay only for what you use.Contact us for more info
Avaya builds your solution
Don’t have developers or bandwidth? Avaya’s Advanced Services team can step in and curate, prototype, and commercialize custom applications. They can often be scoped and deployed in just days—ready for immediate consumption.Talk to us about the options
Get inspired to build an app that addresses your unique business challenge
In this demo, see CRM integration capabilities, including powerful real-time notifications.Watch now
Implement outbound notifications that can track responses and request locations.Contact us
Enable a better caller experience with a smart auto attendant that greets callers and answers common questions.Contact us
Our suite of apps is designed to help you be successful in every detail of your vaccination mission.Learn more
Act quickly and effectively with automation and AI for contact identification, information collection, and communications.Learn more
From inquiry to administration to reporting, provide a clear path for people to get screened.Learn more
Use technology to streamline, automate, and track your processes and progress.Learn more
Make connecting with you interactive and easy from managing appointments, answering questions, and automating workflows to COVID-19 response and proactive communications—just one part of delivering a positive patient experience.
Build personalized mobile experiences and seamless interactions that make customers feel special. Through virtual online branches, intelligent hotlines, and bill pay, banks and financial institutions provide authentication and proactive outreach to their customers.
Modern and proactive communications give citizens seamless ways to interact and transact with the public sector, including 911 services, intelligent citizen hotlines, simplified service delivery, and Covid-19 response.
Leverage communications, enabled sales floors and streamlined workflows to keep up with constantly evolving consumer expectations. Customer hotlines, enhanced curbside pickup, and proactive outreach across the customer lifecycle allow retailers to reach consumers where they are.
We could only have done this with Avaya. Anything else would have taken an unacceptably long time, carried too much cost, reduced operational capacity at the edge, or compromised the quality metrics our customer needs to deliver.
Frank Plummer, Manager of IT Telecommunications, Nebraska Medicine
Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences.
Mary Wardley, VP Customer Care and CRM, IDC
Avaya offers tools to its customers that can create custom, yet highly flexible solutions for employees and customers. The scalability and reliability of these tools facilitate the transitions from idea to proof-of-concept to full production with ease.
Dave Michels, Principal Analyst, TalkingPointz
Real-world success story
Harris County Public Health increases COVID-19 case investigations by 25%
Using Avaya OneCloud CPaaS, the county creates a cloud-based notification solution as part of their Case Investigation and Contact Tracing program.
Learn more about CPaaS
Transitioning to the new world of hybrid work
In this episode of "The Experience" podcast, Avaya's Karen Hardy and Zeus Kerravala of ZK Research discuss how hybrid...
Staying competitive depends on forward progression
With Avaya, analysts at Frost & Sullivan explore integrated cloud communications enabled by Avaya Cloud Office.
Hybrid cloud architectures enable enterprise composability
Leverage multi-cloud to build composability and transform with the right cloud communications provider.
Automated contact tracing helps ensure employee safety
See how Konexios used Avaya CPaaS and IoT technology to ensure a safe return to work.
A new shot at curbing COVID-19
This suite of apps helps you accelerate citizen engagement and vaccination adoption.
Contact tracing from Avaya
Explore an Avaya Contact Tracing proof of concept, created with Avaya CPaaS, for your company’s unique needs.
Avaya SIP Trunking
Maximize your bandwidth utilization with a network access solution shared across multiple applications and a single termination...
Avaya CPaaS: Integration with Salesforce
In this demo, see CRM integration capabilities, including powerful real-time notifications via SMS and Avaya Spaces.
Curbside patient notification for healthcare
During the pandemic, enable patients to check in, complete forms, and wait in queue—all from the security of their cars.
One-click telephony integration
Avaya and Google Cloud make it easy to enhance customer services by putting AI virtual assistants into your IVRs and text channels.
Avaya CPaaS - Overview
Avaya has the tools you need to build an amazing communications experience for your customers and employees.