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Healthcare

Deliver A More Connected Healthcare Experience

See the Future of Healthcare

Meet the Ever-Changing Needs of Your Patients and Care Team

Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.

Southcoast Health on Achieving Outstanding Patient Care

Southcoast Health’s CTO Tim Rosner talks about leveraging technology to deliver a reliable, repeatable, richer patient experience.

Automated Health on the Power of the Right Partnership

Bob Doran, VP of Telecommunications at Automated Health, explains the criticality of dependable services and fast solution development.

The Inova Health System Story

See how Inova is connecting and coordinating patient care across all channels and interaction points.

Hear From Healthcare Experts on Current Digital Trends

Learn how Healthcare institutions are using seamless, tailored, targeted communication solutions to transform their patient experiences.

QUALITY OF CARE

Improve Patient Outcomes

Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.

  • Integrate communications into workflows
  • Keep electronic health records up to date
  • Proactively check in with patients
Patient Satisfaction: A Key Metric for Reimbursement
Effectively Coordinate Patient Treatments

ACCESS TO CARE

Create a Better Patient Experience

First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.

  • Go digital for scheduling, referrals, and transfers
  • Automatically send patient reminders
  • Improve revenue cycle inquiries

EFFICIENCIES IN CARE

Personalize & Coordinate Care Plans

Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.

  • Provide remote access to specialists and care teams
  • Monitor preventative, chronic, home, and end-of-life care plans
  • Reduce no shows and leakage
Missed Appointments are Missed Revenue
Reduce Delays and Rework in Your Care Teams

CARE TEAM ENGAGEMENT

Take Great Care of Your Care Teams

Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.

  • Introduce click-to-find for team members
  • Ensure that communications are closed loop
  • Include each care team's entire circle of contacts

How Avaya Can Help

Collaboration Solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows

Patient Services

  • Resource matching
  • Omnichannel solutions
  • Automated administration
Drive Efficiencies

Virtual Care

  • Video, audio, and web solutions
  • Open, flexible integrations
  • Proactive outreach capabilities
Learn More

Customized Designs

With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment

HIPAA-Compliant Solutions

HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.

We wanted to improve operational efficiencies and deliver a seamless patient experience. Bringing Avaya and EPIC together could help us achieve those goals.

Ruth Spangler

Project Director at JHHS

Flexibility is key in the current landscape as COVID-19 has made it difficult to predict what we’ll need to handle next.

Frank Plummer

Manager of IT Telecommunications

We needed to ensure calls would be answered quickly, intelligently and attentively, no matter how busy a branch was.

Years ago, we decided to rely on word class technologies and Avaya is one of them. Since we implemented the Avaya contact center, we obtained three main benefits reporting in real time with trustworthy metrics and service availability.

Germán Nájera

Chief Technology Officer of Emergencias

Avaya is helping us make a difference for healthcare and the local communities we serve. We’ve been able to quickly act to provide better healthcare services and a better patient experience overall. Without Avaya, it would be much more difficult for us to move forward technologically.

Tim Rosner

Chief Technology Officer

The reporting capabilities of the Avaya solution absolutely help us keep our state and MCO customers. We provide accurate and timely reports and that makes LogistiCare easy to work with.

Nate Bielamowicz

Logisticare Enterprise Voice Architect

I’m not constantly troubleshooting, it just seems to run.

Michael Bach

Network Administrator

With the video communication platform from Avaya, we have decisively strengthened collaboration within our hospital. We can also integrate other health care providers effectively, which helps to ensure first-class patient care in the future.

Martin Bosch

CEO

Avaya has earned my trust. I am very optimistic about the future.

Karen McSweeney

Telecommunications General Manager

Our average wait time is 1-2 minutes. I can tell you that’s phenomenal.

John Monreal

Director of the Patient,Rapid Response Center

Resources

Driving Operational Efficiencies Through Improved Patient Access and Services

This global study from IDC and Avaya discusses solving healthcare communication challenges—today and into the future.

Driving Operational Efficiencies Through Improved Patient Access and Services

Infobrief

Video

Learn How Three Avaya Customers are Using Innovative Technology

Digital Transformation Across the Healthcare Industry

Blog

Digital Transformation Across the Healthcare Industry

Video

Avaya Messaging Automation

Our Healthcare Experts

Tara Mahoney

Tara Mahoney

Global Healthcare Practice Leader

Dave O’Shaughnessy

Dave O’Shaughnessy

Healthcare Solutions Consultant

Kannan Sreedhar

Kannan Sreedhar

Healthcare Practice Leader

Lisa VanRielly

Lisa VanRielly

Healthcare Product Manager

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Talk with an Expert

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