Deliver A More Connected Healthcare Experience
See the Future of HealthcareMeet the Ever-Changing Needs of Your Patients and Care Team
Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
Real-World Healthcare Solutions
See how Avaya customers are using seamless, tailored, targeted communication solutions to transform the patient experience. Collaboration across all channels and interaction points connects every stage of patient care—prevention, first contact, treatment, follow-up.
Improve Patient Outcomes
Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.
- Integrate communications into workflows
- Keep electronic health records up to date
- Proactively check in with patients
Create a Better Patient Experience
First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.
- Go digital for scheduling, referrals, and transfers
- Automatically send patient reminders
- Improve revenue cycle inquiries
Personalize & Coordinate Care Plans
Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.
- Provide remote access to specialists and care teams
- Monitor preventative, chronic, home, and end-of-life care plans
- Reduce no shows and leakage
Take Great Care of Your Care Teams
Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.
- Introduce click-to-find for team members
- Ensure that communications are closed loop
- Include each care team's entire circle of contacts
How Avaya Can Help
Collaboration Solutions
- Mobile communications
- Secure multimedia communications
- Automated workflows
Patient Services
- Resource matching
- Omnichannel solutions
- Automated administration
Virtual Care
- Video, audio, and web solutions
- Open, flexible integrations
- Proactive outreach capabilities
Customized Designs
Avaya healthcare experts consult on your tailored solution, from design to deployment
Validated Managed Services
A HIPAA-compliant option, supported by an independent third-party audit, is available for Avaya’s Managed Services offer for customers with premise-based solutions
Golden Crest Assisted Living
Healthplex
HUG
St. Josefs-Hospital
Singapore National Eye Centre
NHS Greater Glasgow and Clyde
ENT and Allergy
Resources
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Our Healthcare Experts
Tara Mahoney
Tara is a proven expert in technology that solves the productivity challenges, data integrations, and digital transformations health systems are facing globally. She works closely with healthcare administrators, frontline practitioners, and IT leadership to define requirements, deliver design, and roll out tailored solutions.
- Mobile solutions for care team coordination and collaboration
- Digital omnichannel access to connect patients to services
- Virtual and video solutions that expand care availability and options
Warren Mak
Warren’s worked across the healthcare continuum for a couple of decades, gaining deep knowledge in clinical and business transformation, rev cycle optimization, IT infrastructure, and EHR implementation. So he knows how to take on the challenges nearly every healthcare org is urgently working now: digital transformation, systems integration, care team collaboration.
- Technology solutions crafted to improve patient experiences and outcomes
- Innovation in application integration and centralized care team communications
- Unwavering focus on lowering healthcare costs
Dave O’Shaughnessy
Dave supports our EMEA and APAC regions with deep knowledge of Avaya products. He keeps customers, partners, and associates up to speed on our latest communications and collaboration solutions that deliver massive innovation for healthcare.
- Discovery workshops on solving unique business challenges for healthcare customers
- Repeatable, adaptable healthcare industry use cases
- Expert guidance on patient engagement, staff communications, and remote healthcare solutions
- Collaboration with Avaya’s Ecosystem of Alliance Partners to build digital health solutions
