Meet the Ever-Changing Needs of Your Patients and Care Team
Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
Southcoast Health on Achieving Outstanding Patient Care
Southcoast Health’s CTO Tim Rosner talks about leveraging technology to deliver a reliable, repeatable, richer patient experience.
Automated Health on the Power of the Right Partnership
Bob Doran, VP of Telecommunications at Automated Health, explains the criticality of dependable services and fast solution development.
The Inova Health System Story
See how Inova is connecting and coordinating patient care across all channels and interaction points.
Hear From Healthcare Experts on Current Digital Trends
Learn how Healthcare institutions are using seamless, tailored, targeted communication solutions to transform their patient experiences.
QUALITY OF CARE
Improve Patient Outcomes
Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.
Integrate communications into workflows
Keep electronic health records up to date
Proactively check in with patients
ACCESS TO CARE
Create a Better Patient Experience
First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.
Go digital for scheduling, referrals, and transfers
Automatically send patient reminders
Improve revenue cycle inquiries
EFFICIENCIES IN CARE
Personalize & Coordinate Care Plans
Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.
Provide remote access to specialists and care teams
Monitor preventative, chronic, home, and end-of-life care plans
Reduce no shows and leakage
CARE TEAM ENGAGEMENT
Take Great Care of Your Care Teams
Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.
Introduce click-to-find for team members
Ensure that communications are closed loop
Include each care team's entire circle of contacts
With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment
HIPAA-Compliant Solutions
HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.
We wanted to improve operational efficiencies and deliver a seamless patient experience. Bringing Avaya and EPIC together could help us achieve those goals.
Years ago, we decided to rely on word class technologies and Avaya is one of them. Since we implemented the Avaya contact center, we obtained three main benefits reporting in real time with trustworthy metrics and service availability.
Avaya is helping us make a difference for healthcare and the local communities we serve. We’ve been able to quickly act to provide better healthcare services and a better patient experience overall. Without Avaya, it would be much more difficult for us to move forward technologically.
The reporting capabilities of the Avaya solution absolutely help us keep our state and MCO customers. We provide accurate and timely reports and that makes LogistiCare easy to work with.
With the video communication platform from Avaya, we have decisively strengthened collaboration within our hospital. We can also integrate other health care providers effectively, which helps to ensure first-class patient care in the future.
Tara is a proven expert in technology that solves the productivity challenges, data integrations, and digital transformations health systems are facing globally. She works closely with healthcare administrators, frontline practitioners, and IT leadership to define requirements, deliver design, and roll out tailored solutions.
Specializes in mobile solutions for care team coordination and collaboration
Focuses on digital omnichannel access to connect patients to services
Defines virtual and video solutions that expand care availability and options
Dave O’Shaughnessy
Healthcare Solutions Consultant
Dave O’Shaughnessy
Dave supports our EMEA and APAC regions with deep knowledge of Avaya products. He keeps customers, partners, and associates up to speed on our latest communications and collaboration solutions that deliver massive innovation for healthcare.
Hosts discovery workshops on solving unique business challenges for healthcare customers
Presents repeatable, adaptable healthcare industry use cases
Gives expert guidance on patient engagement, staff communications, and remote healthcare solutions
Collaborates with Avaya’s Ecosystem of Alliance Partners to build digital health solutions
Kannan Sreedhar
Healthcare Practice Leader
Kannan Sreedhar
With a career spanning over 30 years, Kannan has amassed extensive knowledge about IT technology as it’s evolved. In communications specifically, Kannan has held leadership roles in developing transformational solutions for Healthcare.
Applies technology to improve patient experiences and team collaboration throughout a healthcare system
Shares significant experience in strategy and business development activities
Brings confidence and know-how to designing and implementing the growth initiatives our customers in the healthcare industry need
Lisa VanRielly
Healthcare Product Manager
Lisa VanRielly
Lisa is focused on products that help make communication in healthcare settings both simple and automated at Avaya. Along with her expertise in product management, she comes with an extensive knowledge of healthcare norms and regulations, including familiarity both building and working with Electronic Health Records.
Crafts user-centered approaches to complicated problems using modern technology and design standards
Creates both standardized product development around common issues and custom-tailored solutions to specific issues
Collaborates across all Avaya products and many 3rd party vendors to find innovations for every Avaya customer journey
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