Flexibility is key in the current landscape as COVID-19 has made it difficult to predict what we’ll need to handle next.
Frank Plummer
Manager of IT Telecommunications
Compare Plans
Deliver A More Connected Healthcare Experience
See the Future of HealthcareMeet the Ever-Changing Needs of Your Patients and Care Team
Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
Improve Patient Outcomes
Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.
- Integrate communications into workflows
- Keep electronic health records up to date
- Proactively check in with patients
Create a Better Patient Experience
First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.
- Go digital for scheduling, referrals, and transfers
- Automatically send patient reminders
- Improve revenue cycle inquiries
Personalize & Coordinate Care Plans
Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.
- Provide remote access to specialists and care teams
- Monitor preventative, chronic, home, and end-of-life care plans
- Reduce no shows and leakage
Take Great Care of Your Care Teams
Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.
- Introduce click-to-find for team members
- Ensure that communications are closed loop
- Include each care team's entire circle of contacts
How Avaya Can Help
Collaboration Solutions
- Mobile communications
- Secure multimedia communications
- Automated workflows
Patient Services
- Resource matching
- Omnichannel solutions
- Automated administration
Virtual Care
- Video, audio, and web solutions
- Open, flexible integrations
- Proactive outreach capabilities
Customized Designs
With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment
HIPAA-Compliant Solutions
HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.
We needed to ensure calls would be answered quickly, intelligently and attentively, no matter how busy a branch was.
Years ago, we decided to rely on word class technologies and Avaya is one of them. Since we implemented the Avaya contact center, we obtained three main benefits reporting in real time with trustworthy metrics and service availability.
Germán Nájera
Chief Technology Officer of Emergencias
Avaya is helping us make a difference for healthcare and the local communities we serve. We’ve been able to quickly act to provide better healthcare services and a better patient experience overall. Without Avaya, it would be much more difficult for us to move forward technologically.
Tim Rosner
Chief Technology Officer
The reporting capabilities of the Avaya solution absolutely help us keep our state and MCO customers. We provide accurate and timely reports and that makes LogistiCare easy to work with.
Nate Bielamowicz
Logisticare Enterprise Voice Architect
I’m not constantly troubleshooting, it just seems to run.
Michael Bach
Network Administrator
With the video communication platform from Avaya, we have decisively strengthened collaboration within our hospital. We can also integrate other health care providers effectively, which helps to ensure first-class patient care in the future.
Martin Bosch
CEO
Avaya has earned my trust. I am very optimistic about the future.
Karen McSweeney
Telecommunications General Manager
Our average wait time is 1-2 minutes. I can tell you that’s phenomenal.
John Monreal
Director of the Patient,Rapid Response Center
Resources
Driving Operational Efficiencies Through Improved Patient Access and Services
This global study from IDC and Avaya discusses solving healthcare communication challenges—today and into the future.
Infobrief
Video
Learn How Three Avaya Customers are Using Innovative Technology
Blog
Digital Transformation Across the Healthcare Industry
Video
Avaya Messaging Automation
Our Healthcare Experts
Tara Mahoney
Tara is a proven expert in technology that solves the productivity challenges, data integrations, and digital transformations health systems are facing globally. She works closely with healthcare administrators, frontline practitioners, and IT leadership to define requirements, deliver design, and roll out tailored solutions.
- Specializes in mobile solutions for care team coordination and collaboration
- Focuses on digital omnichannel access to connect patients to services
- Defines virtual and video solutions that expand care availability and options
Warren Mak
Warren’s worked across the healthcare continuum for a couple of decades, gaining deep knowledge in clinical and business transformation, rev cycle optimization, IT infrastructure, and EHR implementation. So he knows how to take on the challenges nearly every healthcare org is urgently working now: digital transformation, systems integration, care team collaboration.
- Crafts technology solutions to improve patient experiences and outcomes
- Innovates in application integration and centralized care team communications
- Keeps an unwavering focus on lowering healthcare costs
Dave O’Shaughnessy
Dave supports our EMEA and APAC regions with deep knowledge of Avaya products. He keeps customers, partners, and associates up to speed on our latest communications and collaboration solutions that deliver massive innovation for healthcare.
- Hosts discovery workshops on solving unique business challenges for healthcare customers
- Presents repeatable, adaptable healthcare industry use cases
- Gives expert guidance on patient engagement, staff communications, and remote healthcare solutions
- Collaborates with Avaya’s Ecosystem of Alliance Partners to build digital health solutions
Kannan Sreedhar
With a career spanning over 30 years, Kannan has amassed extensive knowledge about IT technology as it’s evolved. In communications specifically, Kannan has held leadership roles in developing transformational solutions for Healthcare.
- Applies technology to improve patient experiences and team collaboration throughout a healthcare system
- Shares significant experience in strategy and business development activities
- Brings confidence and know-how to designing and implementing the growth initiatives our customers in the healthcare industry need
Talk with an Expert
Please complete the form below to request an Avaya solutions specialist to contact you.
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