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Healthcare

Deliver A More Connected Healthcare Experience

See the Future of Healthcare

Meet the Ever-Changing Needs of Your Patients and Care Team

Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.

5,800+

More than 5,800 healthcare institutions around the world rely on Avaya

58%

58% of consumers prefer to call to book an appointment

$150B

AI applications could save up to $150 billion annually for the U.S. healthcare economy by 2026

Southcoast Health on Achieving Outstanding Patient Care

Southcoast Health’s CTO Tim Rosner talks about leveraging technology to deliver a reliable, repeatable, richer patient experience.

Automated Health on the Power of the Right Partnership

Bob Doran, VP of Telecommunications at Automated Health, explains the criticality of dependable services and fast solution development.

The Inova Health System Story

See how Inova is connecting and coordinating patient care across all channels and interaction points.

Hear From Healthcare Experts on Current Digital Trends

Learn how Healthcare institutions are using seamless, tailored, targeted communication solutions to transform their patient experiences.

How Avaya Can Help

Collaboration Solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows

Patient Services

  • Resource matching
  • Omnichannel solutions
  • Automated administration
Drive Efficiencies

Virtual Care

  • Video, audio, and web solutions
  • Open, flexible integrations
  • Proactive outreach capabilities
Learn More

Customized Designs

With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment

HIPAA-Compliant Solutions

HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.

Flexibility is key in the current landscape as COVID-19 has made it difficult to predict what we’ll need to handle next.

Frank Plummer

Manager of IT Telecommunications

We needed to ensure calls would be answered quickly, intelligently and attentively, no matter how busy a branch was.

Years ago, we decided to rely on word class technologies and Avaya is one of them. Since we implemented the Avaya contact center, we obtained three main benefits reporting in real time with trustworthy metrics and service availability.

Germán Nájera

Chief Technology Officer of Emergencias

Avaya is helping us make a difference for healthcare and the local communities we serve. We’ve been able to quickly act to provide better healthcare services and a better patient experience overall. Without Avaya, it would be much more difficult for us to move forward technologically.

Tim Rosner

Chief Technology Officer

The reporting capabilities of the Avaya solution absolutely help us keep our state and MCO customers. We provide accurate and timely reports and that makes LogistiCare easy to work with.

Nate Bielamowicz

Logisticare Enterprise Voice Architect

I’m not constantly troubleshooting, it just seems to run.

Michael Bach

Network Administrator

With the video communication platform from Avaya, we have decisively strengthened collaboration within our hospital. We can also integrate other health care providers effectively, which helps to ensure first-class patient care in the future.

Martin Bosch

CEO

Avaya has earned my trust. I am very optimistic about the future.

Karen McSweeney

Telecommunications General Manager

Our average wait time is 1-2 minutes. I can tell you that’s phenomenal.

John Monreal

Director of the Patient,Rapid Response Center

Resources

Driving Operational Efficiencies Through Improved Patient Access and Services

This global study from IDC and Avaya discusses solving healthcare communication challenges—today and into the future.

Driving Operational Efficiencies Through Improved Patient Access and Services

Infobrief

Video

Learn How Three Avaya Customers are Using Innovative Technology

Digital Transformation Across the Healthcare Industry

Blog

Digital Transformation Across the Healthcare Industry

Video

Avaya Messaging Automation

Our Healthcare Experts

Tara Mahoney

Tara Mahoney

Global Healthcare Practice Leader

Warren Mak

Warren Mak

Healthcare Practice Leader

Dave O’Shaughnessy

Dave O’Shaughnessy

Healthcare Solutions Consultant

Kannan Sreedhar

Kannan Sreedhar

Healthcare Practice Leader

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Talk with an Expert

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