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Santa Clara, Calif. – October 1, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that its Contact Tracing solutions have won a 2020 Pandemic Tech Innovation Award for Exceptional Innovation. The award from TMC Labs recognizes hardware, software, devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by the global COVID-19 pandemic.
Contact Tracing has been widely recognized as a key factor to mitigate the impacts of COVID-19 on communities, and enable organizations, businesses and people to open up and return safely to work, to school and to recreation. Among approximately 80 percent of public and private organizations planning to reopen with a safe return, 25 percent are implementing some sort of Contact Tracing program or plan. Contact Tracing from Avaya, leveraging its innovative contact center and collaboration solutions, helps organizations effectively collect, manage and leverage massive amounts of data, alleviating the huge burden of tracing and notifying thousands of potentially COVID-19 exposed individuals. Through the use of automation and multi-channel engagement, Avaya’s advanced technologies combine to provide a robust and scalable solution that can be deployed within days – either as an over-the-top application or with the Avaya software you may already have in place.
“Avaya worked early on in the pandemic to support thousands of organizations and millions of workers and contact center staff minimize disruption to their productivity and ability to meet critical customer needs, and we continue supporting them with effective contact tracing and monitoring solutions,” said Anthony Bartolo, Executive Vice President and Chief Product Officer, Avaya. “It’s vital for government agencies, healthcare organizations, education institutions, and corporations to initiate Contact Tracing programs to help prevent further spread. We’re here to help our customers effectively track, monitor, and notify contacts of potential exposure, quickly determine possible infections and provide best actions. Customers can use Avaya automation to manage large volumes of contacts and reduce time-consuming manual processes, and make each conversation the best it can be with better risk management by using machine learning to deliver real-time prompts and suggestions to agents.”
Organizations around the world are partnering with Avaya to implement these critical services. For example, the Government of Mexico City and its Digital Agency for Public Innovation is conducting 2,700 tests each day across 117 health centers in Mexico City, with Avaya’s tracing, notification and monitoring system in place to help mitigate the impacts of the pandemic and enable the community to recover and emerge effectively and safely. “We have been able to quickly implement this program with the help of Avaya, and have scaled to successfully address the significant requirements of a municipality as large and populous as Mexico City,” said José Antonio Peña Merino, head of the Digital Agency for Public Innovation, during a press conference.
“Avaya has displayed its commitment to quality and innovation in the development of their tech solutions contributing to managing and overcoming pandemic outbreaks,” said Rich Tehrani, CEO, TMC. “I look forward to more innovation from Avaya and their continued effort toward improving the future of the current challenges faced by the most recent Pandemic.”
The 2020 Pandemic Tech Innovation Award winners are featured on Pandemic Tech News online and TMCnet.
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