Contact tracing involves mountains of meticulous information gathering and analysis—all required to meet standards set by global health and government agencies. Speed up the process and drive accuracy by using automation and AI virtual agents to reach out for contact identification, data collection, and communications. We can help you deploy Contact Tracing from Avaya—either with the Avaya software you may already have in place, or as an over-the-top solution.
Key Benefits
Quickly Scale
Ramp up and move with the speed, agility and flexibility you need to effectively manage risk.
Achieve More
Accelerate and automate contact outreach to minimize manual work and let employees focus on priorities.
Reduce Risk
Quickly communicate to potential carriers about self-isolation to prevent further spread of the disease.
Improve Experiences
Tailor communications to the individual user, their context, and the touchpoints they choose.
AUTOMATED OUTREACH
Streamline Your Contact Tracing Processes
Employ AI virtual agents for patient contact, with easy fall back to live agents when needed
Enable cloud-based proactive notifications to automatically reach out to individuals or groups with optional response tracking, text interaction, and auto-forms to capture critical information
Enable automated outbound voice calls, SMS, and email for outreach to patients and their close contacts across any device
Get up-to-the-minute insights from robust reporting
STREAMLINED WORKPLACE
Smooth Running for Overwhelmed Contact Centers
Reserve your agents for live interactions on the most complex or confusing cases—create seamless handoffs between virtual agents and human ones
Optimize interactions with digital channels, skills routing, end-to-end call recording, quality and live monitoring, coaching, and analytics
Reduce agent onboarding and lower frustration with seamless access to apps, data, information, and resources
Speed up and automate the process of reaching contacts while reducing the burden on employees so that they can focus on what’s most urgent and important
Contact Tracing from Avaya
Solution Capabilities
Journey Mapping
View historical traffic patterns and dwell times for those who have tested positive for COVID-19.
Hot Zone Alerting
Disperse or divert traffic away from congested areas with real-time, location-based alerting. View trends over time.
AI-Driven Voice Analysis
Generate better call outcomes and enhance compliance by delivering prompts to agents based on words and phrases spoken by a patient or contact.
Automated Communications
Provide automated forms for completing information surveys, including close-contact lists.
AI Virtual Agents
Deliver intuitive, AI-based patient contact with natural language capabilities.
Cloud-Based Proactive Notifications
Automatically reach out with optional response tracking, text interaction, and auto-forms.
Automated Outbound
Use voice calls, SMS, and email for outreach and follow-up with patients and their close contacts.
Avaya OneCloud CPaaS has taken our operations to a level we never knew was possible—and it’s saving lives.
Contact Tracing Forum: Act Quickly and Effectively
Hear from CDC leaders, a university CIO, and health experts on contact tracing technology, which incorporates automation and AI virtual agents that can help meet high demand, speed the process, and drive accuracy.
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