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Leverage Automation and AI Virtual Agents to Speed Up COVID-19 Contact Tracing
Get Started with AvayaAutomation Helps You Act Quickly and Effectively
Contact tracing involves mountains of meticulous information gathering and analysis—all required to meet standards set by global health and government agencies. Speed up the process and drive accuracy by using automation and AI virtual agents to reach out for contact identification, data collection, and communications. We can help you deploy Contact Tracing from Avaya—either with the Avaya software you may already have in place, or as an over-the-top solution.
Key Benefits
Quickly Scale
Ramp up and move with the speed, agility and flexibility you need to effectively manage risk.
Achieve More
Accelerate and automate contact outreach to minimize manual work and let employees focus on priorities.
Reduce Risk
Quickly communicate to potential carriers about self-isolation to prevent further spread of the disease.
Improve Experiences
Tailor communications to the individual user, their context, and the touchpoints they choose.
Streamline Your Contact Tracing Processes
- Employ AI virtual agents for patient contact, with easy fall back to live agents when needed
- Enable cloud-based proactive notifications to automatically reach out to individuals or groups with optional response tracking, text interaction, and auto-forms to capture critical information
- Enable automated outbound voice calls, SMS, and email for outreach to patients and their close contacts across any device
- Get up-to-the-minute insights from robust reporting
Smooth Running for Overwhelmed Contact Centers
- Reserve your agents for live interactions on the most complex or confusing cases—create seamless handoffs between virtual agents and human ones
- Optimize interactions with digital channels, skills routing, end-to-end call recording, quality and live monitoring, coaching, and analytics
- Reduce agent onboarding and lower frustration with seamless access to apps, data, information, and resources
- Speed up and automate the process of reaching contacts while reducing the burden on employees so that they can focus on what’s most urgent and important
Contact Tracing from Avaya
With Avaya OneCloud CPaaS you can quickly deploy communications capabilities where they can be most effective. Check out the Avaya Contact Tracing Proof of Concept to learn more.
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Solution Capabilities
Journey Mapping
View historical traffic patterns and dwell times for those who have tested positive for COVID-19.
Hot Zone Alerting
Disperse or divert traffic away from congested areas with real-time, location-based alerting. View trends over time.
AI-Driven Voice Analysis
Generate better call outcomes and enhance compliance by delivering prompts to agents based on words and phrases spoken by a patient or contact.
Automated Communications
Provide automated forms for completing information surveys, including close-contact lists.
AI Virtual Agents
Deliver intuitive, AI-based patient contact with natural language capabilities.
Cloud-Based Proactive Notifications
Automatically reach out with optional response tracking, text interaction, and auto-forms.
Automated Outbound
Use voice calls, SMS, and email for outreach and follow-up with patients and their close contacts.
Award-Worthy Solutions
Avaya Contact Tracing Wins 2020 TMCNet Pandemic Tech Innovation Award
These awards recognize hardware, software, devices/peripherals, applications, and services that help society and businesses function effectively in the face of challenges caused by pandemics.
Avaya Wins 2020 Tech Cares Award from Trust Radius
Avaya is a nominated winner, chosen as one of the B2B tech providers who has risen to the occasion during the COVID-19 pandemic and provided ways to assist and support employees, clients, and communities.
Contact Avaya
Let’s find the best Contact Tracing solution that meets your needs.
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