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When you purchase Avaya products or services from Avaya authorized resellers with authorization to sell within your region, you can expect to receive new equipment fully supported by Avaya. If your Avaya product or component was purchased from a non-authorized source, Avaya cannot:
If such a product causes or is involved in a system failure, the failure is not covered by an Avaya warranty or an existing Avaya maintenance contract and places the entire system at risk. Unauthorized resellers have not been granted by Avaya a license to distribute or to sublicense any Avaya proprietary products. Avaya’s software products are the proprietary intellectual property of Avaya and are protected under international, US federal and state intellectual property laws including, for example, copyright, patent, trademark and trade secret laws. Since these unauthorized resellers have no contractual relationship with Avaya regarding our products or services, they are not authorized by Avaya to sell, install, or distribute such products to customers or otherwise and have no direct access to any support from Avaya or Avaya’s authorized resellers.
To learn more about unauthorized resellers and their products including sales practices commonly used to mislead customers, please reference our fact sheet: Unauthorized Resellers – Separating Fact from Fiction.
For additional information on Unauthorized Maintenance Providers, please reference our fact sheet: Unauthorized Maintenance Providers – Separating Fact from Fiction.
Products sold outside of authorized channels are commonly referred to as “gray market.” Avaya defines gray market as generally available Avaya products or components, represented as new or unused, and acquired or sold by a source other than Avaya or Avaya authorized partner, at any point before reaching the end user customer. Unauthorized resellers which deal in gray market products may mix gray, refurbished, or counterfeit, products but misrepresent them as new, authentic products.
Below is a list of some companies that are not authorized by Avaya to sell new Avaya products. This is not intended to be a complete list and is subject to change at any time by Avaya.
Acumen Adalex Communications American Telebrokers American Telecom HQ (ATHQ)/Telquest A-Plus Telephone Recyclers, LLC Atlas Systems/Atlas Phones/The Telecomdealer Axtel Consulting BluePoint Voice & Data Call One, Inc Continuant Corporate Tele-Consultants Inc Dan Mar Components Direct Business Services International LLC /DBSI DMS Technology Drew Telecom Group Dynamic Voice and Data Featurecom Five Stars Telecom Fonesys Communications Hi-Line Supply Index Trading & Mfg IP Phone Warehouse J & J Communications Jason Hines, dba National IT Consultants Juxto KMA Brokers Lanstreet Metroline Direct/FiveStarsTelecom Morgan Birge Najmee Netexperts NetVoc Communications LLC New Century Imaging, Inc. Nexxtworks Inc. Number1telecom Otisco Valley Tel-Com Panda Ventures Paragon PC Liquidations PhoneLady Platinum Networks Prospect Communications Proven IT Quazo Systems R.U.Game, Inc. Realm Corporation/Realm Communication (Broomfield, Colorado) ReLogisTechs, LLC RQ Communications RUN-DLJ Telecom Shop4tele Sotel Systems LLC Super Tech Supplies Superior Telecom Services Synergy Telecom/Synergy Data Systems Plus Telecom, Inc Take 1 Technologies Takson Technologies Telbest Telecom Creations Telecom Recycle Telecom Warehouse Teledigit Telegiants Telephone Man of America Telephony Global Teleswitch TelQuest The Dynamic Resource The TelecomSpot Tri-State Communications US Tel Velasea
A1 Teletronics AG & Jireh Plexus Telecom Canada Ruckus Colombia Teleswitch
Aaamen Ak7-IT A/S Avconn Telecom KG B&H Telecom GmbH Best4Systems CPS/Phone-Distribution CXtec DectDirect/GlobalWire BV Dectel A/S Digitec Exertis Ghekko Handset Solutions HeadOn Communications Legacy Telecom Makedonski Telekom AD Manchester Technologies MF Communication Nimans Partner Care PMC Telecom Proshop.dk Real Square1 Products Systems Telecom (Systems STL) Telecom Hunter Telecom Supplier Teleswitch/ictelewinkel Trade X Networking TradeViser WBS IT Service GmbH
Al Subhiah Trading & Contracting Ak7-IT A/S Bridge Systems & Services Comtalkinc Datavox IT & Telecom Solution Provider Generation IT GIM Technologies Hardware Direct Hydra Business Solutions HyperNym Infinity Worldwide DMCC KIT Technologies Metis International SAMA Technology Secure IT Synchro The TelecomShop Australia UCOM Communications FZCO
In our efforts to keep you informed of potential risks to your investment in Avaya products and services, please be advised that Avaya authorized resellers may not sell via an online marketplace (such as Amazon, Ebay, Walmart or others like them) and any electronic or internet sales conducted via a website or other electronic method of selling products or services must be conducted in the Partner’s Account Name.
If you have any questions about unauthorized resellers, unauthorized maintenance providers, Avaya products, or use of Avaya intellectual property, contact Avaya Brand Protection at brandprotect@avaya.com.
Below are some examples of how we offer our assistance to protect your investment in Avaya products and services:
Sending your correspondence on above matters to brandprotect@avaya.com is preferred; however, if you prefer to make an anonymous report, you may do so through Avaya’s Ethics & Compliance Help Line. Call Avaya's Compliance Help Line 1-877-99-ETHIC (1-877-993-8442) for U.S. or 1-908-953-7276 for Non-U.S. callers or by logging in to www.convercent.com/report. When using convercent.com, under ‘File a New Report’, please type “Avaya” under ‘Enter Organization’s Name’ to be directed to the appropriate form.
As these reports are collected by an independent third party, please provide all detail and specifics related to your concern. If you report serial numbers that were purchased from an unauthorized source, please also provide a copy of the order with any info redacted as you deem necessary.