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Digital Transformation

The Journey Starts with Communication

Get Insights from IDC

Get Ready for Change—the Good Kind

Digital transformation isn’t optional; it’s the disruptive new normal. And it starts with transforming business communications. Find out how the latest communications technology can change the way you interact with customers—and change your business.

Connect the Customer Journey

Get employees to embrace the right communication tools, and then connect customer touchpoints for a seamless journey.

Keep the Human Touch

Make automation work for you by creating the right human connections needed for truly personalized customer service.

Create a Seamless Experience

Embed communications into all processes and apps, and connect your back office with the front office to eliminate silos.


91% of companies feel that embedding communications into processes and applications is important


86% of companies want a free-flowing interaction application to support all communication channels

It’s Early in the Game

Only a few companies feel they’re getting digital transformation right. That’s because it’s just getting started. Find out how communications technology is key to a successful journey, from connecting an increasingly mobile and digital workforce to delivering a personalized and connected customer journey. By integrating the right technologies into your business processes, you can get started on the right foot.

It’s Early in the Game
IDC on Getting it Right

IDC on Getting it Right

Over 1,300 enterprises and consumers weigh in with key insights on planning and improving digital transformation. If business communications technology is at the heart of the journey, modernizing the infrastructure is key.

La Cité du Vin

Avaya Unified Communications Connect Cité du Vin with Wine Lovers Worldwide

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Read About Digital Transformation in the Avaya Connected Blog

Optimizing Multi-site Business Communications

Optimizing Multi-Site Business Communications: Insights and Examples

Whether a business has two or 2000 locations, research shows that multi-site organizations share many of the same...

Scott Hanwell

May 20 3 min read

Your Customer Experience Is Only as Great as Your AI-Infused Knowledge and Insights

Your Customer Experience Is Only as Great as Your AI-Infused Knowledge and Insights

It is incredibly exciting to imagine how data and analytics will transform entire industries. Ninety percent of the...

Natalie Keightley

May 18 3 min read

Transform into the New Future of Work

Transform into the New Future of Work

The pandemic started a new conversation around remote employee engagement. Years of work from anywhere adoption culture...

Paul Relf

March 18 3 min read

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