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Digital Transformation

The Journey Starts with Communication

Get Insights from IDC

Get Ready for Change—the Good Kind

Digital transformation isn’t optional; it’s the disruptive new normal. And it starts with transforming business communications. Find out how the latest communications technology can change the way you interact with customers—and change your business.

Connect the Customer Journey

Get employees to embrace the right communication tools, and then connect customer touchpoints for a seamless journey.

Keep the Human Touch

Make automation work for you by creating the right human connections needed for truly personalized customer service.

Create a Seamless Experience

Embed communications into all processes and apps, and connect your back office with the front office to eliminate silos.

91%

91% of companies feel that embedding communications into processes and applications is important

86%

86% of companies want a free-flowing interaction application to support all communication channels
 

It’s Early in the Game

Only a few companies feel they’re getting digital transformation right. That’s because it’s just getting started. Find out how communications technology is key to a successful journey, from connecting an increasingly mobile and digital workforce to delivering a personalized and connected customer journey. By integrating the right technologies into your business processes, you can get started on the right foot.

IDC on Getting it Right

Over 1,300 enterprises and consumers weigh in with key insights on planning and improving digital transformation. If business communications technology is at the heart of the journey, modernizing the infrastructure is key.

La Cité du Vin

With Orange enabled by Avaya we are basically autonomous. In two years we’ve raised maybe three tickets and sent back two phones. What a leap forward in reliability.

Frédéric Peracini

Technical Project Manager

La Cité du Vin

Resources

Analyst Report

Digital Transformation Powers the New UC Work Experience

IDC researches how Avaya makes UC a natural part of everyday collaboration. Now all your communications are ready on your devices and in your apps.

Blog

Your Digital Transformation Journey: Good to Great in a Digital Economy

Digital Transformation is about customer experience—using personalization and technology to redefine the customer journey as customers want it.

Infographic

Why Creating a Digital Customer Experience Strategy Should be a Priority

59% of companies already have a DCX strategy—and that likely includes your competitors.

Blog

Improve Adoption of Communication Tools and Watch Your DX Succeed

The number 1 driver of digital transformation is employee productivity/efficiency, followed by customer experience.

Blog

1 in 300M vs 1 in 8: You’re Much More Likely to Win at Digital Transformation

Skip the lottery. The average enterprise sees a 23% increase in revenue by relying on digital-first strategies—start-ups gain as much as 34%.
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